We called on a Friday because our AC was making sounds but it was 82 in the house, but 106 outside. I called and was told it was $146 for them to come and $120 an hour. The lady said they could come the next day at 0900AM. The guy came didn't say much, my husband asked questions he didn't have any answers. He changed a motor and calibrator in 2 hours. The bills was $1200 (What the biscuits)!!!! We should have went with James Lane again. The parts are under a 1 year warranty. That night the AC said it was 73 which is what we keep it on, but we were sweating in the house, same thing the next night. It has never happened before. I called the number after a few days and a guy answers the phone no hello "Yes". I say is this absolute comfort!?!? He said yes. I tell him the AC is not as cold as it is supposed to be. He said well you need to call back in the early hours and make an appointment, as if I was bothering him. The hours say 24/7. So I am in the process of getting ahold of the early morning crew, so my house can be as cold as it is supposed to be after spending so much money.
OK 10 days later they have come back. The lady who works customer service, Megan seems very nice. I told her the issue she said she was going to send someone over. I waited around the time that we discussed and ended up calling to see the status before leaving the house and running errands. The guys came over seem very nice I told him the issue the check inside the house then outside. And explain that the first guy did not put enough refrigerant in the system and that's probably why my house was not getting cool after spending over $1000 the last 10 days. But I got charged another $150 for the refrigerant that I need it. This is one of the most pensive places we have used in Wichita Falls. And we have been here over 10 years. Everybody was very nice and cordial that I dealt with. Can't vouch for the first person who initially came from fix the AC. It's definitely unfortunate since being in the great state of Texas you have to have functional AC units especially if you have children, pets or elderly people live in with you. It is what it is read more