Just getting to reviewing this place from experience during the Pandemic.....We have been using Absolute Protective Systems for over 15 years for our annual fire sprinkler inspection and had never had an issue. While they seemed pricey we never looked elsewhere since it was convenient for us. This year, we had to put off our annual inspection that was due in March because of the pandemic since we were pretty much in a lock down and our tenants were uncomfortable having visitors. Fast forward to earlier this week, 7/23, we received an email from Absolute reminding us of the inspection with a time and cost to come for inspection. We responded asking for a different time. I missed and didn't respond immediately to the alternate time they provided given work and everything else going on in our life. Then this morning 7/25, while catching up on email, I see Absolute's email from 7/24 reminding me we are 3 months pass due our inspection (which is fine and appreciated) and then goes on to threatening to report us to the township for failure to have our systems inspected if we don't get make the appointment with them soon. APPALLED at their business practice. Is business so bad that Absolute has to resort to threatening long time clients for not responding to an email right away?
By the type of impersonal (this is the policy, we are awesome and not addressing the customer's actual concerned mentioned, no apologies) responses I see from the owner to the bad reviews here, it has given me more reasons to look for another company for our inspections. They can go report me to the town all they want but we will have taken care of this with another company that actually values their long time customers. And oh by the way, did they forget we are in a pandemic and that is the only reason for the delay? I hope someone who cares about customers actually knows how to respond to negative posts reads this and mitigate the downward spiral of our poor experience instead of lighting more fire under our dis-satisfaction. read more