You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

i think this might be the most pathetic group of individuals with one of the nurses being unfit to…read morework as an RN. I would say go anywhere else Visiting nurses are better.

My wife is a few days from dying (renal failure, organ issues, etc). Assisted Home Health &…read moreHospice is helping with home-based hospice care. There are no adequate words to describe the level and quality of help, compassion and competence shown by these professional angels. I am a skeptic by nature and trade (philos and psych prof at UCSB). I find absolutely no problem saying that Assisted's assistance is a marvel and blessing. It surely is part of what makes our community special. Thanks -- by the boat-load -- for Leslie, Esperanza, Ed and the many other always available professional Care-Givers on staff. What a marvelous way to be helped through a hideous life experience.

During the pandemic, my mom was diagnosed with Alzheimer's. It progressed quickly, and I was left…read moreto care for her on my own after my dad died from cancer in 2022. Buena Vista was recommended by her geriatric doctor at Kaiser, who told me that their care was better than that provided by her own employer. I took her word for it and scheduled my appointment with them. She was accepted quickly, and from February 2024 through September 2025, she was in their care, providing several visits to my home per week. There were some bumps in the road, which accounts for four stars instead of five (mainly due to under- or constantly revolving staffing and an original social worker who should be in an academic line of work, rather than a public-facing one), but overall, it was a positive experience and I would recommend BVH to anyone in need of such care for their loved one(s). I would have been doomed without the medications and supplies provided by BVH. Having to navigate her care by myself was more difficult than I can put into words-- you never imagine having to wipe down walls that have been finger-painted by the feces of a 70-year-old, or carrying the dead weight of a 120-pound woman from a bathroom to a chair because she's forgotten how to use her legs. Her social worker (Marci) stayed with me on the phone while I vented and cried, and offered warm words of kindness. The volunteer coordinator (Kellie) gave me friendship when my world had dwindled down to nothing but centring around my mom and her constant supervision. My second volunteer, Jacky, was amazing. We formed a friendship and still text each other weekly. Unfortunately, because my mom remained on hospice for more than the typical length of time (3 months), due to her condition, she cycled through a handful of nurses, but we ended up with the nurse we liked the most, after she came back from maternity leave. Karen is one of the sweetest people I have ever met in my life, and she always showed what felt like genuine care and concern for my mom, as well as myself. Estephany was a godsend. I feel that the most underappreciated "angels" of hospice are without a doubt the bathing assistants. They have to put up with tantrums, screaming, crying, and general awkwardness of showering and dressing injured and elderly people who are scared, confused, and sometimes violent. She felt like a friend to me in the time she was with us, and I looked forward to her visits. She was so good with my mom. I'm starting to cry as I type this because she had to endure the same weird ramblings and repeated questions three times a week, every week for over a year, and always did so with a smile. She treated my mom like a human being, with love and respect. That is probably my biggest takeaway from my experience with Buena Vista-- they allowed my mom, who suffered through this tragic disease, to spend the last leg of her life with DIGNITY, which is in short supply for the addled and elderly, trapped in their failing bodies and minds that betray them. Thank you to everyone at BVH who helped us during this dark time. Your generosity will never be forgotten.

Did not offer comfort care and let my dad suffer till the end. Did not do what they promised they…read morewould do.

Wonderful organization. From the moment i picked up the phone to call and get my loved one on…read moreservices to even after they passed, Livingston was great!

Both my son and I had a very bad experience with this place. They tried to say, they had multiple…read moreattempts to come out, the therapist only came once and refused services due to a new finding. We did what was told by the therapist (Sarah) and now because I said she never left a message on my phone for further service. I mean she was trying to come on her time and not think of our ability (last minute). We look like the bad ones. Nope, I won't allow her or this company to make us look like the bad people. It's called lack of communication. I didn't mean to rate it but that's the only way I can post this review.

Just good service. She is doing what we are expected. Start on time and keep working on area needed…read moreto be cleaned. WE are happy with her service.

Our practice has had the pleasure of working with Tender Home Health, and we have been consistently…read moreimpressed by the outstanding care and services they provide to our patients. Their team is professional, compassionate, and dedicated to ensuring patients receive the highest quality of care in the comfort of their homes. What truly sets them apart is their excellent communication. They keep our office informed of patient progress, changes in condition, and any challenges they may encounter, allowing us to work together seamlessly to achieve the best outcomes for our patients. Thank you -- All South Bay Footcare

I was given Monica's information from a friend of mine as I was looking for senior care for my…read moreelderly 75-year-old father who just suffered a third stroke. Monica was an excellent rep for Pacific Senior Care. She was quick to reply, efficient and was available by text, call or email. Their rates are reasonable and they seem to do a great job at vetting out their caregivers. We needed them on short notice and unfortunately they didn't have anyone available in a 48-hour window, however, Monica went above and beyond, found a different company and put me in touch with them! She really cares. She put my father's needs first and I can guarantee I will recommend her and Pacific Senior Care in the future. We will also be using them in the future as my father mostly needs weekend assistance.

So grateful I was able to work for this company for about 4-5 years as a caregiver. I worked…read morealongside some of the most amazing people that have the same desire to help other people as I do. They were so flexible with me and my schedule, this allowed me to pursue my goals in nursing and further my career in the medical field. Working with their clients was a great experience. They made my job not feel like a job. If you or your family member needs extra help in the home, or you yourself are looking to serve for a greater purpose in looking after someone else as a caregiver, I would recommend Pacific Senior Care 100%

I just cannot say enough good things about Luxe Homecare. I am so grateful to have stumbled upon…read morethis company when my mom (not an easy patient) suddenly required one-on-one around the clock care in a skilled nursing facility after hospitalization for traumatic brain injury. I couldn't believe how quickly and seamlessly Brian scheduled a care team of the most compassionate, patient, helpful, thoughtful, attentive, friendly, respectful, reliable caregivers I have ever worked with. I remember the first night when we checked into the SNF, my mom and I were both apprehensive and worried, and then Zoila showed up. Kind, warm, experienced, she reassured both of us, eased my mom through the first (sleepless) night and fixed everything. My mom bonded with each Luxe caregiver - no exceptions! Communication was excellent, there was not one snafu over the whole month. What could have been a period of intense stress became an enjoyable, productive experience thanks to Luxe and its wonderful employees. What a relief. I would return to Luxe in a heartbeat for any care needs and effusively recommend this exceptional company to anyone. My deepest appreciation and thanks go to the whole team working with us: Brian, Zoila, Ferdie, Rocky, Mary Rose, Maria, DeNeisha, Glenda, and Hilario. You are all rock stars and took first rate care of my mom (and ME!)

Excellent care. Nursing, physical therapy and occupational therapy of top notch. Malou,my nurse is…read morethrough, professional and understanding.. She is diligent and never in a rush. The office is terrific with scheduling.

Red Hearts Hospice was everything and more we could have asked for. While not having a full…read moreunderstanding of what Hospice really was, they took the time to meet with me and my family on different occasions to explain and create a care plan that was best suitable for our grandpa. I will forever be grateful to their caregivers, nurses, and even the owner for continuously making visits and checking in with us to make sure we were all taken care of. Thank you Red Hearts Hospice

When faced with the difficult decision of choosing hospice care for your loved one. Red Hearts…read moreHospice provides such supportive and professional service. This is an easy to deal with company that offers compassionate care going above and beyond call of duty to be there when needed the most.