You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

i think this might be the most pathetic group of individuals with one of the nurses being unfit to…read morework as an RN. I would say go anywhere else Visiting nurses are better.

My wife is a few days from dying (renal failure, organ issues, etc). Assisted Home Health &…read moreHospice is helping with home-based hospice care. There are no adequate words to describe the level and quality of help, compassion and competence shown by these professional angels. I am a skeptic by nature and trade (philos and psych prof at UCSB). I find absolutely no problem saying that Assisted's assistance is a marvel and blessing. It surely is part of what makes our community special. Thanks -- by the boat-load -- for Leslie, Esperanza, Ed and the many other always available professional Care-Givers on staff. What a marvelous way to be helped through a hideous life experience.

I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

Wonderful organization. From the moment i picked up the phone to call and get my loved one on…read moreservices to even after they passed, Livingston was great!

Both my son and I had a very bad experience with this place. They tried to say, they had multiple…read moreattempts to come out, the therapist only came once and refused services due to a new finding. We did what was told by the therapist (Sarah) and now because I said she never left a message on my phone for further service. I mean she was trying to come on her time and not think of our ability (last minute). We look like the bad ones. Nope, I won't allow her or this company to make us look like the bad people. It's called lack of communication. I didn't mean to rate it but that's the only way I can post this review.

I have had the pleasure of working with Tender Home for in patient care. I worked a lot with…read moreSiegfried Peters and he is a superb employee. He was proactive and professional in helping me all along the way. He was quickly responsive to any issues I needed help with. I feel it's important to recognize a great employee. Tender Home is lucky to have him. Thank you for all the support I received.

Our practice has had the pleasure of working with Tender Home Health, and we have been consistently…read moreimpressed by the outstanding care and services they provide to our patients. Their team is professional, compassionate, and dedicated to ensuring patients receive the highest quality of care in the comfort of their homes. What truly sets them apart is their excellent communication. They keep our office informed of patient progress, changes in condition, and any challenges they may encounter, allowing us to work together seamlessly to achieve the best outcomes for our patients. Thank you -- All South Bay Footcare

I was given Monica's information from a friend of mine as I was looking for senior care for my…read moreelderly 75-year-old father who just suffered a third stroke. Monica was an excellent rep for Pacific Senior Care. She was quick to reply, efficient and was available by text, call or email. Their rates are reasonable and they seem to do a great job at vetting out their caregivers. We needed them on short notice and unfortunately they didn't have anyone available in a 48-hour window, however, Monica went above and beyond, found a different company and put me in touch with them! She really cares. She put my father's needs first and I can guarantee I will recommend her and Pacific Senior Care in the future. We will also be using them in the future as my father mostly needs weekend assistance.

So grateful I was able to work for this company for about 4-5 years as a caregiver. I worked…read morealongside some of the most amazing people that have the same desire to help other people as I do. They were so flexible with me and my schedule, this allowed me to pursue my goals in nursing and further my career in the medical field. Working with their clients was a great experience. They made my job not feel like a job. If you or your family member needs extra help in the home, or you yourself are looking to serve for a greater purpose in looking after someone else as a caregiver, I would recommend Pacific Senior Care 100%

I just cannot say enough good things about Luxe Homecare. I am so grateful to have stumbled upon…read morethis company when my mom (not an easy patient) suddenly required one-on-one around the clock care in a skilled nursing facility after hospitalization for traumatic brain injury. I couldn't believe how quickly and seamlessly Brian scheduled a care team of the most compassionate, patient, helpful, thoughtful, attentive, friendly, respectful, reliable caregivers I have ever worked with. I remember the first night when we checked into the SNF, my mom and I were both apprehensive and worried, and then Zoila showed up. Kind, warm, experienced, she reassured both of us, eased my mom through the first (sleepless) night and fixed everything. My mom bonded with each Luxe caregiver - no exceptions! Communication was excellent, there was not one snafu over the whole month. What could have been a period of intense stress became an enjoyable, productive experience thanks to Luxe and its wonderful employees. What a relief. I would return to Luxe in a heartbeat for any care needs and effusively recommend this exceptional company to anyone. My deepest appreciation and thanks go to the whole team working with us: Brian, Zoila, Ferdie, Rocky, Mary Rose, Maria, DeNeisha, Glenda, and Hilario. You are all rock stars and took first rate care of my mom (and ME!)

Excellent care. Nursing, physical therapy and occupational therapy of top notch. Malou,my nurse is…read morethrough, professional and understanding.. She is diligent and never in a rush. The office is terrific with scheduling.

Red Hearts Hospice was everything and more we could have asked for. While not having a full…read moreunderstanding of what Hospice really was, they took the time to meet with me and my family on different occasions to explain and create a care plan that was best suitable for our grandpa. I will forever be grateful to their caregivers, nurses, and even the owner for continuously making visits and checking in with us to make sure we were all taken care of. Thank you Red Hearts Hospice

When faced with the difficult decision of choosing hospice care for your loved one. Red Hearts…read moreHospice provides such supportive and professional service. This is an easy to deal with company that offers compassionate care going above and beyond call of duty to be there when needed the most.