Ethan was amazing yesterday. I walked in minutes before closing with a special request, and he was…read morevery friendly and professional!

Sure they are friendly. But !@#$ when comes down to solving a complaints, they are the worst. So…read moreunfair and no empathy what so ever. What happened to listening to the customer? Why such attitude? Why such aggression? Never walking in there again! Thank you Branch Manager

I'm not a huge fan of B of A. I hope they don't try to charge me a truck load of fees for pulling…read moreold account statements? All banks are rotten, learn the system folks. Never trust a four letter acronym "FDIC," that starts with F and ends with DIC. After talking to the manager, it looks as though they will waive $300 in fees, WOW!!! Thank you Thank You!!! Customer service is huge and that's a five star for me folks!!

This bank is under staffed. 11:05 with 7 people in line and only one teller. Had to wait 1 hour…read morefor a banker to process a wire transfer.

Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

I'm just about done with this bank. Every time I sign in from my iPad, the security code does not…read moresend to my phone. So...I have to wait 7 minutes to try another route. I try to send the code to my email, then when I come back to the sign in window & it reverted back to sign in. Again I have to wait another 7 minutes to try again! I'm just trying to pay my bills for cryin out loud! NBA is the best bank I had up until now.

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

Been a member since this location first opened. The employees here are the sweetest. I always…read morethought the assistant manager the past few years was the manager. Had to come in for a notary and got to meet Dolores. Amazing gal who went above and beyond. Not only was she kind she was patient. We found a company had sent the incorrect paperwork with someone else's name on it when we pulled out the paperwork to sign. She waited for them to email it to us which never happened so we had them email it to her. Who does that? A+++ So appreciated.

I'm on my own personal "Hell or High Water" journey, just with less death/buried cars…read more MidFirst had a $250 promo for opening a new checking account. Sounded good and I've done more for less, so I opened one. Less than 2 weeks after opening, I received the bonus in my account! I've done this with other banks, and NOBODY funds your bonus this quickly. Thank you MidFirst, much appreciated

Refused to cash my EE Bonds. I have done this for several years and have been a checking account…read morefor at least 30 years.

Had nothing but great experiences at this bank, for both business and personal use. Every one there…read morehas been kind, helpful, and thorough.

This bank is customer friendly and although the lines move slowly, it's a pleasant environment. I…read moredon't like going into any of my banks and having a teller ask me "Would you like to talk to a financial advisor!" Um, hell no! I go to the bank for banking and a financial planner for investment advice. For banking, yes, great place, but stop bothering me about investments! I don't have pictures as it's not the brightest of ideas to take pictures and/or video in a bank. I don't want to be accused of casing the place

Great customer service. I do not have an account with them. When my bank, BofA, failed to provide…read moredecent customer service, I went to Compass. They quickly assisted me. Thank you Compass.

Knowledgeable customer service. Fast service, employees are friendly, nice and clean location.read more

Easily accessed from any direction. ATMs is easiest for me. Not too much for me standing out here…read more Service is decent, but those interest rates have me definitely shopping around.

Don't bank here! I opened one account. Keyla the associate manager opened 3 savings accounts that I…read moredidn't ask for.

I don't generally review banks, but I gotta say my experience at this one was definitely not up to…read moreexpectations. I had to assist my family with some financial stuff and jumped in on their account to service. The agent who assisted me did not confirm my correct name, which sent me down a rabbit hole of challenges because I did not have a physical marriage certificate I could locate. Rather than the resolving the issue that was their fault, they continued to spin the problem on me and advise. They would not be able to assist me with being added to the account until I corrected it. No accountability on their side and added stress and complications. Additionally, they had said they were going to call me back at a specific date that did not happen... And then, when I called for a follow up, they would only let me speak to the specific banker who originally assisted me. They provided false expectations on the deadlines as well. My thoughts are if you are going to visit a Wells Fargo maybe try a different one.

Spent over an hour and a half on hold for their fraud department and was never able to talk to…read moreanyone, just a recording saying "we value your business, blah, blah". If they actually DID value the business they would have real people to take care of business! Representative at this branch said "it's the same number they have to call" so he couldn't do anything to assist. I was simply trying to help my step mom get her account back after they froze her account for suspected fraud. Under NO circumstance would I ever do business with them and cannot recommend them in good faith to anyone that actually needs access to their accounts. Worst customer service experience (in banking) in my life.

Been a long time customer of Wells Fago. Used MANY branches in several states. The Sun City, AZ…read morelocation is consitantly the worst branch I have had the displeasure of using. This has been this way for years. Not sure who the branch manger is? But that individual does not have clue on how to train and utilities staff. There is a lack of team.