As far as credit unions go, this one has been wonderful so far. Banking with them for a few years…read morenow after moving here from out of state. Was surprised there are only banks around. We have to drive from more rural to come here. But the bank we tried first in our town was very difficult to work with and wanted to charge money. My only complaint is I have had issues with the outside atm machines. particularly the digital screens do not always work properly. with no real buttons to press its up to the computer not glitching or getting overheated in summer. but they have complimentary coffee and cookies inside. there is a change machine for members to use cost free. They have numerous bank professionals to help with more complicated matters on any given day. staff is always helpful and professional.

I apparently came to this location on the busiest Saturday of the year, because there was a line to…read morethe door of people waiting to be helped. They were clearly not prepared for the amount of people they had coming in, but they all handled it very well everyone was in a good mood and apologized for the long wait times. Even though the line was super long I got in and out of there within about 20 minutes.

Atm machine ripping off people. Commerce Bank refuses to guarantee its integrity. New machines…read morebut error in programming. The machine won't always dispense your money; an error pops up on the screen, says it won't take your money but it does. I have the whole thing on video; they refuse to watch it or void the transactions. Even when transaction is cancelled by you, it will take your money.

I dread using anything but the atm at this branch and I've been an acct. holder for years. I'd…read morerecommend any other location

Really tried to support this organization, but just one obstacle after another, there's so many…read moreother financial situations available. The people are nice, but their technology and capabilities would've been out of date in 1990. Another former customer disappointed.

Absolutely the worst bank i have ever been in contact with. Every department is a joke. they will…read moredo nothing but beat around the bush and try to give you 100 different people to email and or call for anything you ask about. Stay as far away as possible.

Good location on a major intersection with plenty of parking, two ATM's and a full service bank and…read morefinancial services center. They are always very welcoming at this branch and you can walk in to get help or conduct your business; however, sometimes you have to wait for a banker to get free - that's why they have online appointments! As a large multi-national, they have anything you might need and the employees at this branch are good. If you are looking to start banking or are looking for a new place this one is good!

My wife and I couldn't have had a better banking experience than what we experienced at this…read morelocation. Katrina and Ryan went above and beyond to make sure our problems got resolved.

My name is Kathy Fitzpatrick, and I am a 16 year public school teacher, single mom, and longtime…read moreuser of UMB Bank (almost ten years). I recently (February 19th) deposited a $10,000 check from AXA Financial (a loan from my 403B account). That was the day that I picked up the check, and since it was Presidents' Day, the bank was closed. Not wanting to carry a ten thousand dollar check in my purse until the end of school the next day, I deposited it into their ATM Monday afternoon. Today (two days later), I called customer service to see why even part of the check had not yet been released to my account. I was told that because I had had an overdrawn checking account several times in the past six moths, that they would not clear my check until March 1st. I said that was discriminatory and demanded to speak to someone more senior. Two hours later, the branch manager called me back and said that there was nothing they could do, since Bank of America wouldn't verify the check. I told them that my financial advisor at AXA would be calling them to verify that the check was good. I explained that I needed the money to pay off credit cards, catch up on student loans, and have savings since I was making less money at my current (safer) teaching job in St. Joseph MO (as opposed to Independence), and I had moved, and I paid my son's private school tuition at Oakhill (all of which they could tell from my banking statements). They said that it didn't matter and they were following federal guidelines based on my credit and account status. I told them that I had taken out the loan because of my financial situation. I further said that this is why working class people hate banks, and that I would be moving my money to a credit union as soon as possible, and that I would be posting this situation on social media and telling everyone I know not to bank at UMB. The branch manager didn't even let me finish and ended the call. I won't be able to touch MY money from MY 403B for ten days, because I have poor credit and have had an overdrawn bank account (because of being a single mom and teacher who went through a job change and move and pays her son's tuition). I highly recommend that no one banks at UMB anymore. Sincerely, Katherine Fitzpatrick

Not from the area and specifically contacted the UMB website about cashing a check written by one…read moreof their customers. Was told online it wouldn't be a problem and there would be no fee. Went to the Gladstone branch, waiting in a long line for the ONE teller working a line of more than six people, until finally one of the four employees sitting at their desks finally decided to help out. Gave the teller the check, she then took another five minutes to "verify" the business held an account with them- which they did. Was then told that because the business wasn't open on a Monday I wouldn't be allowed to cash the check. Had I been informed that I might not be able to cash the check via their online HELP DESK, I could have saved myself a lot of time and heartache. When I told the cashier I had been told by their HELP DESK person I could cash the check at any branch, she rudely said- that's not the case. THEN TELL PEOPLE THAT WHEN THEY CALL YOUR HELP DESK! When I tried to contact the branch closest to the business customer to verify that this wasn't an anomaly because it was an out of town branch from the actual business, I couldn't even get a person at the branch. I was transferred to their customer service center which gave me the same number I just called and got them. Then I was given a number for a person's answering machine that was completely different from what customer service provided. Eventually I got a person, at the branch closest to the business who basically said... we might be able to cash it if you drive an hour out of your way to our branch, but we can't promise that will be the case! I was looking to set up an account in the area... it will never be with UMB!

Well, what can you say about a place that holds your money???? I say great service!…read more I have been with this bank for about 12 years & I always receive excellent customer service! I have had several types of business dealings with them. from opening my kids accounts to lost debit cards & I always receive a great attitude & great guidance from whom ever is helping me. Even though they have shortened the hours of operation for the drive thru, I remain a customer because of how great they are & the options that they offer.

From the owner: At NASB, our primary concern is taking care of our customers. We do it by understanding their needs…read moreand goals and delivering solutions that are in their best interest. And our clients will say this over and over again they love NASB. Headquartered in Kansas City, NASB is a full-service bank that offers a variety of banking products including checking, savings, and certificate of deposit accounts. NASB is also one of the leading national mortgage lenders in the country, offering affordable mortgages and refinancing options, including conventional, VA, FHA, and non-QM loans.

I signed up for a promotion 4 months ago that the will not pay on. I tried calling today and they…read morejust kept putting me on hold or hanging up. I have spoken to multiple different people before and they keep moving the date of payment back

Tyler, the manager was AMAZING! He helped us open a checking account for a minor and made the…read moreprocess so fast and easy. He was knowledgeable and great customer service! I HIGHLY recommend this branch, especially to parents, he made the process EASY!

This place sucks! Every time I go in here, they cut back on services. I'm beginning to think their…read moremotto is "we don't do that anymore ". Changing banks is a real pain, but they're approaching the point that their service is so poor, it'll be worth the hassle. Go somewhere else. You can do way better than these clowns!

This is not aimed at this specific bank, but Bank of America in general. I went to this branch to…read morecash a check made out to me and written on this bank. The person that wrote the check banks at this branch. I was told there is an $8.00 fee to cash the check. Unbelievable! An $8.00 fee to cash one of their own checks. That is poor customer service, greed, and any other negative thing you can think of. Typical big bank. I feel sorry for anyone that banks here.

This store is a severe letdown, i am only giving 2 stars because of the service i recieved the…read morelast time i was here, which was okay. Often you will find that these payday loan places are a huge scam but when you are in a tight spot they can come in handy. In my case I went in and got a small loan with them and told them since I was without transportation I may just let it go through my account when due rather than trying to find a way to the store. They informed me that this was perfectly fine but there would be a window while the payment cleared my account. It cleared just fine and I called to make sure I could go apply for another loan they said sure but just to bring my phone with me so that they could verify the transaction had posted to my bank and cleared. So after walking 2 miles to their store to apply for the loan I am greeted by a lady who was extremely rude and treated me like I was some sort of degenerate. What horrible service!