I purchased a home listed by this brokerage, and I strongly encourage prospective buyers to proceed…read morewith extreme caution. My experience was defined by inaccurate disclosures, poor communication, and a complete refusal to take responsibility when serious problems came to light after closing. During the transaction, we were repeatedly told that the property had a holding tank between the house and the sewer system and that it was not a septic system. That representation was also made on the legally required Form 17 seller disclosure. A few months after moving in, the system failed and we learned that the property does, in fact, have a septic system - along with the maintenance obligations and repair costs that come with it. When we contacted the brokerage to notify them of the inaccurate disclosures and give them an opportunity to resolve the issue, they refused to meaningfully address it. We are now being forced to pursue legal action simply to recover costs that resulted from information that should have been disclosed correctly in the first place. Mistakes can happen in real estate transactions. What made this experience especially troubling was the combination of materially inaccurate property information and the complete unwillingness to take responsibility afterward. Buyers rely on disclosures to make informed decisions about what is likely the largest purchase of their lives. Based on my experience, I would strongly advise anyone considering one of this brokerage's listings to independently verify every material detail before closing. Edit in response to reply from agent: Your response only reinforces my concerns. If Keller Williams truly took professional responsibility, ethical disclosures, and good-faith conduct seriously, the response to a materially inaccurate disclosure about a septic system would have been an effort to resolve the problem - not a generic public relations statement declining to address it. Buyers can and should judge for themselves whether refusing to meaningfully correct a major disclosure failure reflects the "professional service" and "ethical practices" you claim.

Shay Howsmon on Mike's team helped us with the purchase of our home. We can't say enough about…read moreShay. She is professional, great communicator and very responsive when we had questions. Buying a house is really stressful and she was very calm and had resources at her fingertips to make the experience as seamless as possible. We lived 3 hours away from our new house and when we couldn't physically be present, we always felt confidant in Shay handling the situation. Thank you Shay!