I called this bank 6 times trying to locate a Ann or Brandon Mgr. Asst. Mgr…read more Recording said, we are assisting others and please call back. WOW or call 1-800-935-9935 which is ATM assistance. WOW How very frustrating. I am a Sr. Advocate and need to schedule a appointment for one of my clients to have a notary assist us.

These guys have always done the extra mile for me. I've had a wallet stolen, credit cards used…read moreimproperly, a slew of crazy things happen and each time they helped me clear up the mess. Money is a stressful situation to anyone and these guys have have always been extremely professional and courteous to me. My roommate was even so impressed, she's switched banks after nearly 30 years at her bank

Stopped in while in Cannon Beach and loved the beautiful stained glass, architecture and…read morebeautifully designed space. It is a gorgeous bank! Oh, and the customer service was excellent! As soon as I entered I was greeted. Not sure if the protocol for signing checks during this pandemic, the service rep told me I didn't need to fill out a deposit form. I showed her my identification, she gave me the cash and I was on my way. We chatted a bit about the stained glass windows out front and up by the. Wiling. She explained they are from a local artist who has a shop in Cannon Beach. Centrally located on the walking path of the beautiful shops, boutiques, and restaurants and with their own private Parking lot and ATM on the porch, all of my needs were met. Thanks for the friendly and informative service!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

ATM is always down, which means you have to go inside and wait in long lines. That's only if it's…read moredown during business hours, because if it's after 5pm or before 9am, you're out of luck. Throws to exchange currency and was told they do not do that here and maybe try Bank of America.... Try a competitor bank? This is truly a terrible location.

I love this bank. Everyone is kind and friendly. They do have to follow the rules dictated by Chase…read moreManhattan, but for me, with my small accounts, their friendly, welcoming attitude means a great deal. 10/10 in my book

Service is phenomenal! People are friendly and competent ! I love Long Beach Branch and Amanda and…read moreChristine are really great , but other people are friendly too!

I got a car loan through 5 star financed through gnfcu and it's been an enormous headache. I went…read morein a few months ago soon after getting the loan. the lady helped me setup the ach and I wanted to do a date change. she said you must make a payment to change the date so I did. turns out the payment was made to the savings account instead of the car payment. So the date change didn't take because the payment wasn't made. Today they said the payment didn't go through because the account didn't exist. when I setup the ach the loan officer filled out the paperwork. So all in all this has been the biggest headache I have ever had dealing with a bank. I will be refinancing very soon

Would leave 0 stars if possible. Attempted to open a basic checking account FOUR separate times at…read moretwo different branches. Was told there "was no one available" twice at the Astoria branch, so I called an agent who told me that there was definitely someone available at the Warrenton branch. Nope! Made an appointment for the next day which they were 20 minutes late for. I've never been treated so disrespectfully or had so much difficulty opening an account at any major bank. Disappointed - I had high hopes for community credit unions. I took my business elsewhere and you should, too.

I would like to say thank you to Nichole(Warrenton branch)! 5 months ago I bought the car from kia…read morefiance. And They are hwy robbery. Block online pay and I only can pay by 3rd party and I have to pay extra $8 service fee every single time. At that time. I went to open new account with wauna bank from Forest Grove branch. And all employees is great service. Very satisfied! Few days ago I have a email from wauna bank offer new credit line. So I talk to Nichole(Warrenton branch) get loan for kia payment pay-off. She takes only 2 days finished it. This is my second times loan. So fast and good service Please don't take a chance to get loan from kia fiance. Use wauna credit union. Thank you! Nichole and Luz(Forest Grove branch)

First off, I'm a huge fan of credit unions. I'll never work with 'big banks' again…read more BUT - the requirement to execute 8 debit card transactions/month in order to earn ANY interest is absolutely idiotic. When I moved to Astoria I opened accounts here and transferred a very large sum of cash. After two months noticed, NO INTEREST. Then I read the fine print. So I moved almost all the money out to another CU that pays interest. But I keep my accounts here in order to do local transactions. Super friendly 'tellers'. Lovely clean lobby. Many local branches (I used the Scapoose branch to get a cashiers check). This Astoria branch has a superb change counting machine for members - quickly counts your coins and issues a scrip so you can deposit to your account. This branch also has two drive up ATMs. I hope they come to their senses and change the rule on interest, in the meantime, I'll keep the bulk of my money elsewhere.

I just spoke with John Moore about a construction loan, and the experience was nothing short of…read moreexceptional. As someone completely new to the process, I had a lot of questions--and John took the time to walk us through everything with patience, clarity, and professionalism. He made what initially felt overwhelming, feel simple and even exciting. His knowledge and the comfort he provided were truly above and beyond. Because of this incredible experience, we're moving all of our accounts to Wanua and doing our loan with them! Thank you, John, for your expertise and time today! We felt super comfortable & supported by you!

It is a very strange experience to be a customer there. The staff is awfully impersonal. They have…read moremassive plexiglass screens between the account representives and the potential client. You have to request a sanitized pen from their side of the screen to sign a check. The banker let us know that we may be carrying germs that he did not want to be exposed to. There was virtually zero communicatiin during the time we sat at this guy's desk for 40 minutes and he did we know not what. We did follow up with the manager - he basically let us know that this is standard practice for them. We will move our accounts away from this failure of a bank branch as soon as we practically can.

Kevin the manager was absolutely the best he made me feel comfortable was very knowledgeable and…read morehelpful I felt listened to and important. If you need a banker run don't walk to open a new account.