Hours inaccurate on google and every where listed. You have to call to find out they aren't open on Saturday. Line of people in front and hours are not the door. There is a note about the driving school hours are on the door but there is no indication of the hours for their other services. The other people waiting did not think to call and check the hours and when I did the message stated they were only open Monday-Friday, 9-5. It may seem like a little thing but the only reason many people would go there is BECAUSE they can't get to the MVD Monday-Friday due to work. I typically don't leave negative reviews and this may seem like a little thing but some of the people waiting were disabled or elderly and sometimes either of those things makes it hard for them to get to the places they need to go. The issue could be easily resolved- if they aren't open AT ALL Saturday then put a note on the door saying so. They were giving driving lessons as there was a person in a car waiting for an instructor. read more

This is a simple way to take care of DMV Issues. No line. Since we had our car registered here and Hawaii there was a legal hang up on where mail would go. IE: TAGS. I thought I took care of it when I paid for current tags in person at the DMV. So we double checked. It was still wrong in the computer. 12.00 and two minutes,done. Solved a future problem. Thanks read more

Academy Of Driving - Driving Schools Near Me - Tucson, Arizona

Absolute professional, patient, caring and gives constructive feedback to create safe drivers.

I have been in this office many times for several reasons: - Change driver's license (dv) from another state to Arizona - Renew dv after expiration - get a state ID card for my mother who immigrated to the US - get a dv for my mother In all these instances they did as much as they could for me , extremely friendly and helpful Roxanne helped me several times to certify a lost document from Phoenix Gina helped my mom to get her state ID at the earliest date possible so she can get her COVID vaccination on time in Arizona. I have nothing but positive to say about this office. read more

Friendly and helpful employees and no wait. No reason to ever go to the DMV if you can take care of business here.

COVID-19 update: Not entirely sure what's going on with this business. The website does not provide any information regarding their hours during the pandemic. A visit to their physical office on 9 May had a sign announcing limited hours from 9am-4pm Tuesday, Thursday, Friday. A phone call today (Thursday) at 11am got the message, "we're sorry, but the office is closed." The issue for us is that we purchased a driver's education course. As the pandemic started to grow in AZ, the business pushed the training back one month (okay -- no problem with that). A month later, however, the training site is locked up tight, phones aren't being answered, while the website announces business as usual, but the physical site lists restricted hours. During this ongoing pandemic, any and every business must make the best decisions they can for the welfare of their staff and the customers they serve. I don't have any issues with any decisions related to that. I do have issues with a lack of communication when there are many avenues for contactless, painless updates to the public. It is not okay that the ONLY way to get an update on business hours is to physically visit the building site, even as the business continues to have a working website and the ability to post announcements on its telephone answering service. read more

Academy Of Driving - Hours posted on door (9 May 2020) - Driving Schools Near Me - Tucson, Arizona

Great, fast process with outstanding customer service! If you're new to Tucson--go here for your DL and Plates--easy! And fast! read more

I was so excited to find this place open during the weekend since motor vehicle is closed and only open Monday through Friday I wasn't sure if I'd be able to get everything that I needed to do, especially since I just purchased a vehicle from a friend and I really need to get the registration switched into my name. from the moment I stepped in everyone was very helpful and willing to assist me with what I needed. I was a little upset to find out that I had to have the vehicle emission tested prior to getting the registration, The lady behind the counter was very helpful and gave me great directions on where I can take the vehicle, after doing so I return to the driving school and I was able to get my new title and register my new vehicle all under 30 minutes. I was also issued my new plate & and title overall I was extremely pleased and I'll recommend this place to anyone. read more

Academy Of Driving - Driving Schools Near Me - Tucson, Arizona

Being a business owner wanted to support a local business and speed up the process versus long lines at DMV Wrong assumption! Very unprofessional and were not accurate on their decline to renew my license. After leaving their office I went directly to the Attorney General's office as this is how much this business angered me. Excuses given did not make since especially to a 65 yr old. I had 10 pieces of identification plus my license to be renewed. Was told my marriage license was not valid because it did not look like Arizona's. Shock it was from another state but certified. She actually kept rubbing her hands over this license for 2-3 minutes. When I am quoting the DMV rules to them became less helpful and more rude. After the Attorney General Office put me in contact with the Ombudsmen (which for future reference you report State agencies complaints with), went to the main Palo Verde DMV was out of the office with my renewed license in 10 minutes. No problems, no discussions, only had to show my old license and social, not 10 pieces or marriage license. AND it was only 10.00 dollars instead of 37. Needless to say I have told everyone not to use this place. If i ran my business this way I would be out of business. And I add I do not give business's criticism easily because I know how consumer's can twist a complaint the way they want because did not like what was told. This company does not deserve that courtesy. Not only are they dressed unprofessional their attitudes match. read more

Terrible service & incorrect information. 3rd attempt and then was informed the license replacement is a temporary paper. Save yourself time & money and USE service-arizona website. Enormous waste of money & time! read more

i went in just to check in the requirements fo arizona driver's license, the clerk there was very nice in helping me i have a disability due to a combat injury so my thought process was a little slow and yes so i do ask a lot of question just so i can understand, then another lady comes out a started drill the clerk on procedures in front of me very aggressive i thought that was very rude and down putting the person, the other lady was very aggressive and rude towards me she said i had to a passport or birth certificate, i asked about a military i'd she said no i told her it's in your paperwork clearly it stated i am a retired military and took my i'd and said i have to check on it why i asked then it was just harassing me i explained my disability but she didn't care then everybody in the place started getting onto me about holding them up i had to clue i was doing that it i was told that i would have left, then the owner showed up she was very nice a professional i explained to her it was her other clerk that interrupted up us very rudely belittle her then told me they get customers ll the time that blame them for everything i told her i didn't blame them i never was rude to them and showed them respect it appears she has issue with all customers and thinks she is being challenged if someone ask questions she and the customer clearly was harassing me because of my disability, but the owner took a positive control read more

Just moved back to Arizona and needed a new driver license. My review is an average of the following: Time : 5 star. In and out in +/- 30 minutes... literally no complaints about that.... it makes the next part totally worth it: Price : 3 star. double what you'd pay at the DMV, but my sanity and time is worth the expense.... worth every penny. Employees: 1 star - 0 if it were an option. While everyone was *okay* what really did it for me was watching the old lady with a broken leg wheel around like a life ruiner criticizing every single employee in the building and just being an absolute cow about it. Berating what I can only assume are her subordinates in a very public manner is sooooOOO unprofessional. read more

I needed to get a new license because I moved here not long ago. Since I have a crazy schedule I don't have 4 hours to sit in the DMV. I heard about these small privatized places that charge extra. Fill he paperwork out online beforehand, don't just show up, it will take longer. Do your research ahead of time, don't just show up!! I would have been in and out if their credit card machine wasn't broken. I had to go grab cash from a near-by store. They also told me the wrong amount for the license even though I told them I was coming from out of state. I triple heckled and they told me each time it would be $37. Just an FYI, it's $52 for out of state. It's def more expensive than DMV but it's worth it. read more

The only place I go for titles/registration and when I got the new The drivers license. Everyone is always friendly, professional, knowledgeable and quick. Highly recommend!!! read more

I came here today to try get my drivers license. They sent me home because I needed to provide my birth certificate because apparently my state issued ID was not sufficient. I get my document and check their website for anything else I may need.. Their website says: " You will need to bring in one primary ID such as an original US birth certificate, US passport, or Arizona ID card and one secondary ID such as an original social security card, health insurance card or school ID." This information is found on their website under "New Drivers." They wasted my time by making me go back home to get a document I didn't really need to provide... I don't know if they know this but when you get a state issued ID you need to provide your birth certificate...meaning if I have a State ID and it's listed as an acceptable form of identification it should be accepted. I go back, I live centrally it's a Saturday and I need to get this taken care of and they're open and close to me....and they see that my permit had expired a week ago. So then they tell me that I have to renew my permit even though I had all of my documents and am over the age of 18. It would be 30 something dollars and then 50 to get my license. I ended up leaving and going all the way to Marana to the only other 3rd party MVD place open on a Saturday called Arizona Motor Vehicle Express. I called them and they informed me my state ID is sufficient and that it does not matter that my permit expired. That I do not need to renew it. Apparently that was true years ago but no longer. These people at the Academy of Driving wasted my time by making me go back and forth for documents I did not need and then trying to con me into paying more money. Please AoD, train your people on the documents that are acceptable and educate yourselves on the current rules regarding expired permits. If all 3rd party licensing agencies abide by the same rules then you should take a look at what is allowed currently. So much for "convenient." I will not be recommending this company to anyone, in fact if you are wanting to have your child take driving lessons go to Stop and Go driving School instead. read more

I usually love using this DMV because they have been so helpful in the past. Gina is great at helping people. However after spending an entire day there today, being helped by Roxanne, who is very put out by having to do anything that requires just a little effort on her end, I will never go back. She is extremely lazy and incompetent and caused me to burst into tears and leave after wasting an entire day there. Thanks for nothing and the terrible service. read more

Horrible service, the ladies in the place just walk around and have the clients seat at the window for hours and even when they are serving you they have no sense of urgency. they have the weird hours what's up with that?? if you can't open full time close the shop, 2nd attempt on getting my application done and another day wasted, there's other better places, this one is definitely not!!! read more

Very happy with this third-party authorized dmv location. Smooth transactions, very friendly, helpful people working here. Your not "just a number". Thanks! read more

I went to Costco with my husband to have me added to his card and there I found out that my license had expired almost one year, I was so embarrassed this has never happened to me before. This was the first time I ever came to this place to renew my license I usually go to the D.M.V. but never again. Becky and Roxanne made my visit so very pleasant and they both made me feel at ease, I truly hope you pay them well because they really deserve it. Sincerely, Mrs. Elaine Noel read more

An excellent place for students to learn how to drive. My daughter went out with Roy for behind the wheel lessons. She said he had a sense of humor and put her at ease, but also taught her safe, responsible, and respectful driving techniques throughout the lesson. She's ready for her road test to get her driver license and I feel confident as a mom thanks to Roy and the great staff at Academy of Driving. Thank you! read more

At first, I was very iffy on doing business with Academy of Driving since their online reviews were not the best. I decided to give them a try, even though they are a bit more expensive compared to other schools. Never once did I regret my decision! I ended up taking the beginner and advanced course. I spoke with Brianna over the phone. She gave me thorough information on what I would be paying for. I went in a few days later and she was very friendly. Took her time to explain everything, to the point where I didn't have many questions to ask! Talk about great customer service! The next step before the behind-the-wheel sessions, was an 8 hour defensive driving class. It took place at a hotel on a Saturday. Pizza and soft drinks were provided for lunch. I learned about many different traffic laws/regulations that were not covered in the AZ Drivers Manual, as well as defensive driving techniques. Who knew that stopping a few feet from the stop line could save someone's life! Andrew, the classroom instructor, was very hilarious and made the class much more enjoyable. That 8 hours breezed by. Trust me, as a teen, no one wants to do Saturday school. We don't even want to do high school! My instructor was Tom. I had him for the beginner and advanced courses. I found him to be very patient, calm, and understanding. I made plenty of mistakes and never once felt horrible. We would always work on my mistakes. I faced many troubles when it came to driving. For example, I was always afraid of going through tight spots and driving on windy roads. Of the four sessions in the beginners course, he gradually pushed me through my obstacles and now I feel more comfortable with them! Brianna, Andrew, and Tom all provided me with amazing customer service. I am glad I stuck with Academy and greatly recommend them! They're absolutely amazing at what they do! read more

Easy in and easy out! There was no line when I went in here. Of course they are more expensive than mvd but it's worth it if you are in a hurry. I didn't have to wait at all, which is something I appreciated and am willing to pay for (especially since I was in a hurry!) Good convenient location with plenty of parking. The women there were helpful and competent. Overall definitely recommend. read more

Steer clear. Worst customer no-service I've had in recent memory. There are countless other options in Tucson for this type of service. Keep looking..... read more

Used this service to by-pass the line at the MVD. While it was quick, I never got my driver's licence and it was nearly impossible to track down what happened to it afterwards. They couldn't offer any solutions to remedy the issue other then the old "come back in and we can sell you a new one." Believe it or not, I made one call to the MVD and they fixed the entire issue. The Academy of Driving just kept telling me the post office will destroy any driver's licenses they can't deliver. Not true. The post office returns them to MVD Phoenix offices and then they are destroyed after 28 days if not claimed. It took me ten minutes to learn about this process this through the MVD. You would think the Academy of Driving employees would know this. read more

Horrible experiance, instructor Roy had a very short fuse temper, very little patience. I signed up for 4 sessions but could only survive 2 because the 2 were traumatizing, every little mistake the instructor would yell at me for it and only make me more anxious when I already suffer anxiety which I've explained before hand. As a result I ended up having a seizure and not being able to practice for 90 days and then was too scared to even give driving another try for almost a year because of the experiance. Now still with my learners permit, I have relatives and family friends who are alot more patient, teaching me to drive and letting me practice and I am doing so much better and I hardly make any mistakes and feel more confident. The class room instruction with Becky was however pretty good and she was friendly, however due to the way Toy is with at least some students, STAY AWAY FROM ARIZONA ACADEMY OF DRIVING! read more

Excellent, knowledgeable, prompt and professional. I will never go anywhere else for all my DMV needs. :)

I could not have asked for a better experience and do not understand why there are any negative reviews for Academy of Driving. It took only 35 minutes to renew my license and procure my Arizona travel ID. Everyone was inordinately pleasant. Roxanne took care of my needs and she is SO FRIENDLY, patient, kind, funny, compassionate and thoughtful. She does her job 'by the book' and she's terrific at her job. I have been to Academy of Driving many many times in the last 20 years and have always been treated fairly and respectfully. I will return to Academy of Driving in the future. They have always treated all members of my family with dignity and grace! I recommend Academy of Driving very very highly. Thank you, Roxanne, for making my experience an enjoyable one! read more

Driving instructor has a short fuse-meaning he gets angry fast. He doesn't get them ready to test and then will laugh when they fail test. I would not recommend school. It was a waste of money. Now i have to pay someone else to get my teenager ready for test. The first 8 hour class on Saturday is a waste of time. They mostly just sit there and talk about stuff that has nothing to do with driving. It was over priced for the quality of lessons. Instructor will have student stop so he can get a drink, snack or gas. Very disappointed! read more

This Driving School is dishonest. I signed my child up for driving lessons. I then had to reschedule one of the lessons. The rescheduling took place over the phone. I was told it was to be rescheduled on a Sunday. When I sent my kid to the lesson we were told that the lesson had been missed because it was scheduled for Saturday. I called their office to reschedule again, and they attempted to extort another 120$ out of me in order to schedule the lesson. Bad actors, beware of this business....... read more

Used this place several times over the years. Always in and out within 15-30". Employees very helpful. Of course it costs a little more: it beats the 3-4 hours spent at DMV. You get what you pay for. Great service. read more

I had a great experience here when my daughter took the driver training instruction. A year later, when we went to sign up my son, it's a different story. The website is down, we did not receive a confirmation of class session or driving sessions. We were called and told we missed the all day instructional class but we were never told when it was, and we were told if we miss again it will be $100. They told me my cashed check should have indicated that I received the class date was which I requested when we initially signed up. I asked for the instructional driving class dates in writing so we could plan for them, and I never received it. The office "manager" would only repeat the information on the $100 penalty. I don't know what happened, maybe it changed ownership, but it is not at all customer friendly and they are difficult to work with. Very disappointing. read more

Called and left messages twice and no call back. 3rd time receptionist said, "Oh, we're busy." I should have stopped there, but my twins High School had a discount arrangement. Classroom instruction was fine - they passed the Permit Test. Driving experience was not so good. Instructor told them things without context or explanation - "wait 3 seconds after the car in front of you moves out before you go". Well, not so good here when there are left turn signals and you are not the first car waiting to see if there are red light runners. I recommend you find another school. read more

Horrible customer service!!!!!!! Waited 35 minutes in line behind ONE person while 4 of their 5 employees talked amongst themselves about their weekend. read more

Location: 4733 E. Broadway Blvd 85711 I had a Power of Attorney form notarized and sent through the mail from the previous owner for a vehicle title to be placed in my name. The woman at counter #4 rudely stated the POA form was not authentic and had to be redone. I then confirmed with the previous owner that the form was the original and the stamp was from the ink of the notary (not a scanned copy), then returned to relay this information to the woman at counter #4. Upon returning to the Academy of Driving the gentleman at the front informed me that I could go stand by her counter until she was finished with the current customer. When that customer left the counter I approached her area and she exclaimed "YOU CANNOT BE SERVED NOW, I'M WITH ANOTHER CUSTOMER!!! CAN'T YOU SEE HIS STUFF THERE???" I then noticed he had left his belongings there and was just going to the front of the office momentarily. After the customer had finished I then approached her counter as I was instructed to do by the person at the front, he also came over at the same time to ask "can you talk to him now?", with which she rudely answered "ARE THERE OTHER CUSTOMERS IN LINE????", he then replied "well you were working with him before...". She then held her hand out without making eye contact or saying anything, I took this to mean I was to place the paper in her hand. While I explained that the form was indeed authentic and original, not a copy, she became even more irate and stated: "THIS FORM IS A COPY, YOU WILL NEED TO SEND ANOTHER POA FORM TO THE PREVIOUS OWNER AND GET IT NOTARIZED AGAIN!!!". I then tried to explain that I had sent the previous owner an email with the scanned form, he then printed out the form, had it notarized and sent it back through the mail. Seeing I wasn't going to get anywhere with this person, I asked her if I could have the website link to where I could direct the previous owner to download the official digital POA form with which she stated "I DON'T KNOW THAT!!!!!" at which point I was insulted and frustrated enough to give up. I will be following up with a BBB Claim and online reviews, I will also discourage anyone I know from placing foot in this establishment. read more

After arriving at the DMV and being turned away because all road test slots were already full for that day, my son and I went to the Academy of Driving. Everyone was friendly and helpful and the whole process, from walking in to leaving with license in hand, was about an hour. It is more expensive than the DMV but the time saved made it worth every penny. read more