Today July 4 ,2021 @ around 6:00 pm . I didn't know they will closed little bit early for Holiday . So I very chill and talking with the guy who work at Gun counter ( He tall , big and very nice ) . He is one of professional person at Gun counter of Academy and Outdoor I ever meet . Answer all my questions, ask how my day going , talking about me and him Gun enthusiasts, talking about holiday but never mention about store closing soon . Very professional and calm and nice as my thought. So congratulations to Academy. You earn one of the best Customer Service Employee . read more

I had the best service experience today! I have been frantically searching for a special edition jersey for my boyfriend for the past couple of days and was desperate. Nick answered the phone and was so friendly and helpful! He was able to put two jersey options on hold for me so I could decide what I wanted. He even gave me a gift receipt just in case I needed to return the jersey! Nick is awesome! read more

Despite the store being pretty busy at the end of the day, I liked how the employees were more than happy to assist me. They even offered additional information that was helpful to me locating an item. The store is clean. I like the measures they have taken as far as social distancing. The store layout was a little different than the one I usually visit but it wasn't that difficult to find an employee or use the signage to get where I needed to be. The cashiers were quick and friendly. I like how the area wasn't overly crowded with traffic. I will definitely be coming out to this location in the future. read more

Went to look at a gun at the Mansfield store and after begging the older bearded guy behind the counter for some help he began to berate me for my choice. WORST customer service I have ever received anywhere! He should be fired right now! He couldn't sell a jacket in a blizzard! It's a shame academy has come to hiring people like this.... read more

We have shopped at the Academy in Mansfield many times and it does tend to be hit or miss. On our latest outing we did their Black Friday sale. We were there to purchase a weight set for our son. It took some time to get help from an associate. This was not really that unexpected as it was Black Friday and they were a little busy. The associate was very friendly and did get the set sent to the front and helped in the loading. On our previous times there it was similar, helpful but you may wait for that help. Their check out is set up neatly yo ensure you do not spend a lot of time waiting but when their are few checkers it can be a longer wait than is really necessary. all in all it is an ok store that you can find the items you need. read more

Horrible customer service. Policies are not posted in plain view. Management is not interested in service recovery. You would be much better off, taking your money and your business elsewhere. read more

Garbage. They won't sell ammo unless you buy a firearm?? I don't want any more than my limit. I don't resell... I just want to shoot my rifle for fun. I saw the ammo I needed and he still wouldn't sell it. To all you sorry POSs our there, scalping ammo, your mom is a lady of the night... ((can't say the "H" word on here)). I actually came in to buy a SA Hellcat but that wasn't in stock. read more

If I could put a zero stars I would they are very rude and unprofessional doesn't greet customers do not want to do there job I came in a hour before they closed and was refused Service I Highly Wouldn't recommend this place to anyone at all This Place Needs to be shut Down read more

My driver's license said "Timothy" but they didn't let me pick up my firearm because the label said "Tim". I finally had to call my seller to return it. Such a bullcrap. These girls at the gun counter were so incompetent. I will never come back to any Academy Sports Outdoor. read more

Prior to me coming into the store, my co-worker asked me to let her know if they have any ammo for the caliber of pistols that she owns. Outside of the store, they currently have a sign that has the available ammo. I took a picture of it and sent it to my co-worker. I came into this location on April 6th at approximately 6:15 pm to purchase some ammo. I purchased my ammo. As I am leaving out with my bag, I spot my co-worker walking across the parking lot. We spark a conversation, and I walk back into the store with her. The guy at the door asked me if I had a return/exchange. I politely told him no. Some tall, white guy comes behind me and asked me the same question as I'm walking with my co-worker. I sternly tell him no. As we are walking towards the ammo, they sent a black guy over and asks if I were interested in an Academy credit card. Very subtle, guys (sarcasm). I tell him no. He stays there basically watching our every move and continues to talk to us. I begin to ignore him. My co-worker gets her ammo and we proceed to the checkout line. The tall, white guy pretends to help someone as he stands behind us watching our every move in the check out line. I may be wrong, but I don't know of any thieves that stand in line and pay. FYI, I have no reason to steal. If I am unable to purchase something, I do not need it. I'm also in a store with a work uniform on and very visible name badge. If I did steal anything from your store and I was able to get away, why would I come back? Think, people! read more

Used to like this store. Associates still nice and professional but the management here not so much. Was trying to do an exchange and o boy. Dont be like me. Save your receipt. Take pics of yourself buying your item at the register etc... will be driving to Arlington and shopping at Dicks. Poor.... read more

This store is just so horrible managed and the employees are not up to par. The whole time I was here there were long lines, horrible service, and I couldn't find any product I was looking for. This is the most frustrating experience and I will not be coming back. read more

Went in tonight to buy some boxing gloves for my son. Found a pair for $36 that he liked. Went to the register and they rang up $50. I said that it was on a hook in the back of the store that had the correct item listed and that it said it was $36. The cashier said hold on, let me check. She then proceeded to just rescan the barcode on the gloves again and said that they were indeed $50. Seriously. That happened. No actually checking. No going to the back of the store. No real price check. This place seems like a bait-and-switch to me. I'll be going to Dick's Sporting Goods from now on. read more

Horrible customer service , store manager was very rude and did not assist me with my issue. Profiled and provided the correct assistance, also when picking up my order the sport bra had deodorant stains on it , very unacceptable. I did file a complaint with Academy Corporate office , I will not be returning to this academy , rather drive 9+ miles to the parks mall location , than shop at this one . read more