Short staffed, hard to reach by phone, and very rude customer service. And it seems like all the stores have the same issues. I stopped by the location south of the expressway, and informed the first clerk I came across about the large amount pf trash right outside the front doors, and he was not interested. Are the store managers qualified to manage? read more

Honestly, I was impressed by the helpful staff that I interacted with today (July 2019). Jacob in the Firearms & Annabelle at customer service did a great job getting what I needed. I plan to go back. The store overall was bright and clean. Prices were reasonable. Note: Hunting & Fishing licenses are processed at costumer service desk just inside the front door to the right. read more

This is for the Pharr, Texas location. #1 Worst customer service ever. After waiting over 45 minutes (and seeing 3 other customers leave for lack of service), we asked when we would be helped. The response was "If your not patient, we will not sell you anything." #2 Incompetence. For over 15 minutes, 4 staff members stood behind the counter and could not figure out how to fill out the paperwork. There were no customers at the counter, and we watched as the 4 employees sat talking, and did not help anyone. #3 Over priced. Found the same firearm I was buying online for $120.00 less. Even after paying postage and the fee for sending to a gun dealer, I still saved over $75.00. DO YOURSELF A FAVOR AND STAY AWAY FROM THIS STORE. read more

Recently opened & my 1st time here. To me it seemed smaller than the old one (closed) by Shoe Carnival & Target by the Expressway in McAllen. My reason for coming was for new work tennis shoes. They don't have much of a selection & the whole shoe dept is EXTREMELY disorganized! There were 3 different shoes I was interested in but, couldn't find my size. All the boxes/brands were mixed up! I had to actively seek 2 employees to help me & neither one could find anything I wanted even though their scanner said they had the shoes in stock. So, they suggested I try another Academy. The 4 staff members I interacted with (2 from shoe dept, cashier & customer service) never smiled, seemed unhappy to be there & were not very friendly. I was gonna give one star but, since I didn't check out the rest of the store I figured an extra star seemed fair. read more

Academy Sports + Outdoors - Sports Wear Near Me - Pharr, Texas

I went to the Academy at Jackson in Mcallen today at 7:15 pm. From the moment we entered the store it was dirty. Outside was littered all over outside . Than I had to use the restroom & they were dirty as well. Toilet paper was everywhere. It was awful. I called & talked with a manager when I got home & his excuse was it was Easter Week- end. I said to him that shouldn't be an excuse for the restrooms & the whole store to be dirty. This facility has only be here for over a year. I was looking for a pair of shoes & all shoes were so mixed up , I don't know how they find anything in this store. Next time I will take photos so everyone can see how bad this store is. 4/14/17 read more

Why do you advertise "curbside pickup" when it doesn't exist! They were 5 of us waiting for 25+ minutes..no one came to delivery our order/merchandise. Called the store, phone rang forever & no one answered. Three of us got out of our cars & went inside. I inquired why no one delivered my merchandise, only to be told "sorry about that". DON'T ADVERTISE A SERVICE IF YOU ARE NOT GOING TO PROVIDE & ANSWER YOUR STORE PHONE!! read more

I found about 6 sets of grilling tools on rack for 6.99 they rang up 19.99 I told manager I cant help that your employees put them in the wrong rack that I should get them for 6.99 and then tried to accuse my of moving them well she gave him a cussing this store sucks read more

I DO NOT RECOMMEND. I bought a Penn Fierce III Sku: 121450833 I purchased it 78 days ago used maybe 5 times and the rod snapped in half while reeling in a 7 in. fish. This is garbage, the worst part of it, is that I called the store spoke to Christy the manager and Their return policy changed to 60 days. At this point they should have righted a wrong and she said she could not help me, I called Pharr spoke to jose Garza and he could not help me, he couldn't put me in contact with his superior because according to him it is not allowed. That is not acceptable! I will not shop Academy again. They couldn't help me within 90 days. I will be posting anywhere I can be heard! Zero stars if I could. dDON'T LET THIS HAPPEN TO YOU WITH THEIR NEW 60 DAY RETURN POLICY!! YOU'VE BEEN WARNED!! MOST STUFF THERE ISN'T CHEAP! read more

1st time coming to this location as it is closer to my house. I went to buy running shoes and the area was very disorganized. I asked for support in getting shoes from top shelf and was not attended until 20-25 min later after I went to the front of the store and asked. By the time Alicia came, I had already myself got the shoes at the top shelf with the seating bench. I asked Alicia for help in the same shoes, same size, different colors, and she stated they were not in stock at the store as she checked her work phone scanner. I physically had to walk her to the wall where I saw the shoes. She took the shoe out of the shelf to get the number and had a hard time placing it back on the wall and just threw it towards the wall. I expressed my complaint with Ellie in Customer Service and she was very professional and understood my perspective. She stated the store was understaffed, which is understandable, but Alicia should have not acted liked that. I will no longer come to this location due to this customer service and treatment by this person. read more