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Recommended Reviews - Acanthus Property Letting Services
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16 years ago
We stayed in Burchley in December 2010 and it is a quiet and warm bungalow, ideal for my elderly father and a small dog (secure back garden). One very minor problem with a radiator was resolved within hours. The decorative state throughout was adequate, and excellent in the two newly refurbished bathrooms. The built-in log burning stove was amazing, and the dog slept (or cooked) in the log space underneath it of an evening ! We received good advice and excellent service from the ladies at Acanthus who, despite a snowstorm that was closing roads in Suffolk, stayed to give us our key and directions. We have booked again for April 2011 and would not have done so unless we were 100% satisfied with the premises and service from Acanthus. read more
14 years ago
This business is under new management . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .. . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .. . .. . . . . . . .. .. .. .. .. . . . . . . . . . . . . . . . . . . . read more
12 years ago
We had a great time at Lavender House but we were not impressed with the letting agents Acanthus. We felt that they were surly and disdainful - almost aggressive in the way in which they spoke to us. The letting itself was perfect, clean and with an excellent welcome pack, but Acanthus seemed to lack any skills in dealing with their paying customers. We would not recommend them and would not use them again. There are other letting agents in Southwold read more
16 years ago
We have just had a wonderful weekend in our favourite place on earth. We visit many times a year but use Acanthus for our annual festive break. The whole team are always very helpful, friendly and welcoming - explaining what we need to know whilst leaving us to explore the rest - the perfect balance. The accommodation was again superb - clean, warm, with festive decorations to add to the atmosphere. We will be back in 2011. read more
10 years ago
Terrible customer service. Telephone never answered and when they eventually returned our call they acted as if we should be grateful that they let us book one of their overpriced Southwold properties. Very unhelpful when we asked genuine questions about the property following booking. Felt as if we were bothering them when they were far too busy to deal with us despite the fact it was a very expensive holiday. We were very disappointed. read more
More info about Acanthus Property Letting Services
9 Trinity Street
Southwold IP18 6JH
United Kingdom
Directions
01502 724033
Call Now
Visit Website
http://www.southwold-holidays.co.uk/home
Other Amenities
Does Acanthus Property Letting Services have free WiFi?
Yes, Acanthus Property Letting Services has free WiFi.
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
14 years ago
I notice in 2011 Acanthus promised to improve their customer service. Sadly this hasn't happened as we have been extremely unhappy about our dealings with them this October. We rented an excellent property in Pier Avenue, Southwold. When we picked the key up from Acanthus we remarked on the roadworks outside the property and along the road. We were told that the road works were British Gas and Acanthus could do nothing about this. Obviously we accepted this. But when we asked why we weren't told about this we were informed the roadworks had only been there for a week. We knew this to be untrue as they had been there three weeks previous when we visited the town. We were then told that in all likelihood they would be finished and filled in the following day. A week later they were still there and looked like being there for some time. At no time did Acanthus apologise for the inconvenience or offer any rebate. On the Tuesday we had to make ourselves available so that the workers could access the property to re-fire the boiler, having turned the gas off during the day. We had no success in trying to contact Acanthus and had no knowledge of where the boiler was. It turned out to be in the loft. The only number we had for Acanthus was for emergencies only. We pointed all this out to Acanthus who obviously had no interest and just told us in an aggressive manner that it wasn't their fault and that they weren't aware of what was going on outside their properties as they didn't visit them regularly. We suggested that they should. A simple apology for inconvenience and some pleasantness would have helped. The roadworks caused inconvenience to a number of visitors we had during the week. If we had been aware of this we would possibly have considered renting another property but we weren't given this option due to lack of information. Almost one month after our holiday we hadn't received our deposit back. We contacted Acanthus who informed us that a cheque had been sent but they would check on this. A few days later a cheque arrived, suggesting none had ever been sent. We certainly wouldn't use this company again or recommend them to anybody. It is difficult to see just what they do for their fees! read more
15 years ago
We had a very bad experience with Acanthus in June 2011. My partner used there services 2 years ago and there were no problems whatsoever. Not so this time around. We stayed at the Blue Cottage in Southwold and the advertising for the property mentioned that there was a toilet/bathroom but did not mention that it was an en suite bathroom which meant we had guests walking through our bedroom in the middle of the night. In addition, the property wasn't cleaned properly so four of us used 2 hours to make the place look presentable. When Acanthus finally did call us after we left repeated messages on their answering machine they said that they would change the advertising about the bathroom but weren't exactly helpful regarding the cleaning. They sent cleaners over 2 days into our vacation but the place had already been cleaned at that point. Our complaints feel on deaf hears there were other problems as well. Acanthus suggested we talk to the owners of the property and wouldn't take any responsibility whatsoever. We were very dissatisfied to say the least read more
13 years ago
It's the same management and they provide horrible service. I dealt with Rebecca back two years ago. Arrogant and dismissive. Don't use them













