My mom moved here last year. Looked at some of the bigger places but I am so glad we chose…read moreWaterleaf! Family owned, very low staff turnover, very clean, reasonably priced and great neighborhood. My mom has a private room with a private bathroom and patio. The residents are great and so is the staff. The activities are good too: ceramics, flower arrangement, live music weekly, games, daily exercise, and more. My mom is always clean, well cared for, socially stimulated, and treated great.

This place is amazing!! I have worked in several nursing homes. And this one is top notch. The…read morestaff is friendly and kind. They really care for the residents. There is no strong urine smell when walking in. The residents are always busy. My mother in law has dementia and this disease makes her upset and anxious along with being verbally aggressive. With all that said the staff has a lot of patience for her. It's a very clean facility and we are very happy with the care.

Skilled nursing. CNA Chantal, Nurse Shane, Lee the PT and the rest of the staff provided great…read morecare my father. They have a beautiful patio with a waterfall for patients and families to enjoy.

This place is great! My dad was in the hospital and had to go to a care home until he could go to…read morea rehabilitation facility. He went to a different care center in Sacramento and it was absolutely terrible. He left and we came here. ACC is clean, staff is attentive and pleasant, and the food was good. I cannot say enough good things about them. It was nice to walk around the building to get a little exercise while visiting. Look no further for a place for your loved one or yourself.

If you are considering placing a loved one at Greenhaven Estates, I strongly encourage you to…read moreresearch the facility carefully and consider all available information before making a decision. According to publicly reported court records and news coverage, the facility was previously involved in a wrongful-death lawsuit involving a 100-year-old resident who wandered outside from memory care and later died from hypothermia. A Sacramento jury reportedly awarded significant damages to the resident's family. Information about that case is publicly available and worth reviewing when evaluating the facility. Separately, my family had our own experience with the facility while my aunt lived there for nearly two years. During that time, we personally observed several issues that concerned us. At one point my aunt experienced a fall in her apartment and, based on what she and our family were told, she remained on the floor for several hours before assistance arrived. Afterward, there was still visible blood on the flooring that, from what we could see, had not been properly cleaned. Two months ago my aunt suffered a stroke and had to be transferred to a higher-level care facility. Her partner still lived in their two-bedroom apartment, so rent continued to be paid while we worked through the transition. When family members returned later to collect my aunt's belongings, we found that the bathroom had not been cleaned since she left. There was still waste in the toilet that appeared to have been there for an extended period of time. Seeing that condition was very upsetting for our family. There were also communication issues with administration regarding the required 30-day move-out notice. My father was initially told by a staff member that the notice had already been handled, but later the acting administrator told him it still needed to be submitted in writing. This created confusion and additional stress during an already difficult time for our family. While we were at the facility removing my aunt's belongings, we had an uncomfortable interaction with a staff member. The tone of the interaction was confrontational, and during the exchange I was called a derogatory slur referencing my sexual orientation. That experience was extremely upsetting and not what anyone expects when dealing with a facility responsible for caring for elderly residents. Throughout the remainder of the time we were there, several staff members came by repeatedly while we were moving items, which made the situation feel tense and uncomfortable. Based on these experiences, our family ultimately decided to move our loved one to a different facility where she could receive the level of care she needs. Every family's experience may be different, but ours raised serious concerns about cleanliness, communication, and professionalism. For that reason, we are also submitting our concerns to the appropriate California oversight agencies so they can review the situation. Choosing a care facility for a loved one is an important decision. I strongly recommend visiting facilities multiple times, asking detailed questions, and reviewing public records before making a choice.

The place has potential but due to poor management it is lacking some basic amenities for quality…read morecare of seniors. They din't have any transport to make outings. If you are a vegetarian or diabetic you are out of luck. There is no exercise program or crafts. The apartments are roomy and staff is friendly but overworked, i am sorry to say to report this but I think people should know the reality behind the glossy brochure. I will be the first to change this review if they can show improvement in the items mentioned.

Greenhaven Place is an excellent choice for assisted living for your loved one. My grandmother…read morelived here and very well taken care of. We came from another facility that was horrid and this facility made the move as smooth as possible. The caregivers actually care about residents and were immensely helpful and getting my grandmother acclimated and caring for her like family when she became ill. The nurse Yvonne, was particularly helpful in navigating the healthcare system and what was truly best for my grandmother. My family and I were very pleased with how the family was taken care of and other residents seemed genuinely happy. Prices are comparable, if not better than the local area.

I would NOT recommend this place for a loved one. We had to put my MIL here and she quickly…read moredeclined and eventually passed away less than one year. She quickly lost 20 pounds of her small 115 pound frame. She also acquired a bed sore in this facility which she never had prior to entering here. My concern was her bedsore and extreme weight loss in this facility that nobody seemed too concerned about or even barely addressed until my fiancé brought it up. When they finally held a meeting about it and when my fiancé expressed his concern, the doctor of this facility was rude and uncaring and tried cutting him off not allowing him to speak. No compassion whatsoever on his part. There were a few great staff members that were kind hearted which we appreciated. In general though we got a sense that the staff just did not care. Maybe overwhelmed due to being understaffed and underpaid. When my MIL passed away and he came in to view her body he was horrified to see her mouth was left wide open. He has that image permanently sketched in his mind forever...he had nightmares of her suffering and gasping for air prior to dying. Most nursing homes will take the effort to make a deceased loved one look presentable to the family before calling them in. (It takes 2 secs to close their mouth using rolled towels) Just goes to show their lack of compassion towards family members and total lack of respect or dignity for a deceased resident. We were called soon after her body was taken away from the mortuary and were just handed her belonging in garbage bags. Her plant was not returned to us and they could not initially locate it. He had to tell them it was just there when he saw her that morning. Just struck us as odd that they removed it from her room once she passed away and never offered it back to us. Our deepest regret was sending her to this facility.

I had a Skype call scheduled for today with the ACC Greenzone at 10 AM and was on Skype prior to…read morethe appointment and waited for 30 minutes online. While waiting I've called the Green Zone nonstop and there was absolutely not one live person after pressing any option there is to press. With no further option, I've called the Yellow zone multiple times hanging up after being promised that the Green Zone will call me now. 50 minutes in and absolutely no calls from the Green Zone. I've also been told by my family members who have visited in person that the nurses are rude there. Prior to the Pandemic when I visited in person I've also noticed that the workers there are rude and incompetent. My grandmother was served diabetic drinks when she is not even diabetic, I had to tell them to change it and make note of that. Dear management you need to start managing.

Eskaton is a wonderful place. There is not enough space here to say why but I'll try... my mom is…read more79 and disabled due to a stroke but can do her own things except needs help with mobility, transportation, help if she were to fall. She lived in Merced with my dad (married 55 years) and he suddenly passed away. We had to hurriedly find her a senior residence closer to me or my sister with the 24 hour front desk, pull cord in the bathroom and pendant to wear around her neck to push a button for emergencies. Eskaton has all that and more! My sister also lives very close by so the location was perfect. Let's start with Joey, the first person I spoke to on the phone who runs the entrance area/front desk - he had no idea who I was or what we'd been through and he was just the friendliest kindest voice ever. He needed to transfer me to Latoya to inquire about apartments, but I already had a great feeling about it just because of how Joey treated me in that first interaction. Then Latoya was also extremely friendly, empathetic and more than happy to take the time to go over in detail how Eskaton works, which apts were available, pricing, and emailed me floor plans and the Eskaton calendars with meals and daily activities. She was glad to reserve the apt mom wanted even before we could get paperwork/deposit back to her, being out of town and at this time still dealing with my dad's passing, his service, packing to move...they both made a terrible situation into an exciting and welcoming new start. Tristin was next, helping to formalize paperwork and just the sweetest kindest person. They answered all my million questions and Latoya took a video and pictures of the apartment so mom could plan and feel more comfortable about the move. My mom LOVES it here. The place is classy and decor is beautiful. I'm jealous of her adorable apartment! The residents make a point to chat and say hello in the hallway, elevator, dining room. She loves all the activities - seated exercise classes, Ted talk viewings, live music, libraries on 2 floors. Most of all she feels very, very safe and welcomed. The food is delicious and we eat with my mom all the time. They also encourage (if people want to) to sit with others in the dining area. My mom right away started off with a nice group of women including her neighbor across the hall. She enjoys the social aspect of the meals. Often she is very busy with activities and doesn't have time to call us! Helen in the dining room is wonderfully sweet and so fun to talk to. She seats you and comes to every table to say hi and chat for a moment, which we love and I think for those who choose to eat solo it's nice to still interact. At Eskaton you're never really alone, there are friendly staff and residents everywhere. Toni in housekeeping is also friendly and kind and does an amazing job, my mom loves talking with her and seeing her weekly. My mom's apartment is always super clean and fresh thanks to Toni! Tom and Roberto who do all the repairs/hook up cable/hang pictures are so sweet and funny...my mom always talks about how they helped her decorate and they even put together a new walker for her so she didn't have to wait to use it! Recently, believe it or not, my sister actually started having stroke in their lobby!! My mom called it and yelled to Joey they needed an ambulance, he called right away and this is the whole entire reason my sister will make a full and fast recovery. The hospital said it's miracle-it is!! I want to also call out Matthew, Ellen, Daniel, Minayah, Arsel as just so sweet and wonderful. They have helped us out multiple times with literally everything. The building is super secure, the residents are watched over carefully, it's just perfect. I will also share that my mom has only been there 1.5 months and already this is our impression.

My review is for the activity coordination/ enrichment director. I left several messages for the…read morecoordinator over a couple months span asking if there was interest in my music students performing for the residents at Eskaton. (They have performed here before and it was a great success.) The coordinator never returns calls or messages. I never received word back, even after leaving my information and contact number and a voicemail several times (at the desk as well). It is really disappointing to not be acknowledged, have no communication whatsoever and a disappointment for my students not to have an opportunity to play at this time. The former director from last year was very prompt and welcoming.