Avoid this place at all costs. If you care about your loved ones, please take them somewhere else…read more Based on what I witnessed, patients here appear to be heavily medicated to the point that they can barely stay awake or interact with their families. Instead of helping people recover, they often seem completely out of it. Watching this happen was extremely disturbing. Overmedicating patients to keep them quiet raises serious concerns and, in my opinion, borders on elder abuse. Patients deserve attentive care, dignity, and proper treatment while they recover. Families place a lot of trust in facilities like this, and unfortunately this place did not live up to that responsibility.

After my mom completed her hospital stay, she had to go to a nursing facility. In the wing she was…read morestaying in, there were positive COVID patients. We had to wear masks. My mom shared a room with one other person. The roommate was only there for about few days before she had to be transferred out (dementia). When I came to visit sometime after that, I was stopped by one of the personnel and was told I had to don a PPE gown. I questioned this as I wasn't informed I had to do so during my past visits. This is when I was told the former roommate had COVID. I was a bit miffed that this was previously not disclosed to us- lack of protocol. Other improvements needed: -Patients are to receive showers 2-3 times a week. I don't know why some are two and others are three, but my mom was skipped over- TWICE! I asked about it and was told she got one, which was false. -There is a button to push whenever a patient needs help in the room. The response time isn't the greatest. After a good amount of time had passed, I left the room and went to get someone myself when I was there. -I was emailed the admission packet to fill out 11 days after she was admitted and less than a week before she was to be discharged. By then, what's the point? -It was summer with 100+ heat and the room was warm. There were fans blowing throughout the day. I'm guessing there is AC, but it was not strong enough. -The clock in her room stopped working. I thought this would've been an easy fix, but it wasn't fixed until two weeks later. So basically, the majority of her stay there. Despite all of these issues, everyone I encountered was nice. Nice is one thing, but maybe they need more workers.

I spent time here visiting someone close to me and had a positive experience. The staff were…read morewelcoming and seemed to know the residents well, which always makes a difference. Things felt relatively organized and the environment was calm. It made it easier knowing my family member was comfortable.

Another place that is rated 5 star by Medicare and you have to wonder how do they get these…read moreratings. I needed PT really bad, my initial assessment from PT was several days after I moved in then I never saw anybody else for about two weeks, when I went down there to inquire as to why I was told their records show OT has seen me everyday. I filed a complaint with Medicare for fraud investigation. I was also shocked how little equipment they had, I was told their other facility had all the equipment, so we had to wait in line and there were some severely disabled people there. Absenteeism was a big problem which resulted in over an hour response time minimum, one of my CNAs spoke no English at all I would ask her to do something she would nod, leave and I would never see her again, it got to be where I would yell "don't act like you understand me when you don't!" Finally I went down to the nurse's desk to complain and the whole staff came out to gang up on me, how dare I complain about someone who speaks no English, the nurse finally told me that I am receiving good care and I should be happy to receive the care I'm getting. I complained to the administrator and got an apology, after that when I asked that CNA for something she'd bring in somebody else to interpret (a waste of staff don't you think?). My roommate contracted COVID and they wound up quarantine us both no medicine. I asked the doctor for something like paxlovid any kind of prescription, he turned around and walked out. Was it effective no they wound up quarantine the whole Wing. All the physical progress I made with my PT over the weeks went right out the window and I had to start over again. This used up the time to get covered by Medicare which I felt they should cover as they didn't properly treat me. Speaking of the doctor he played footloose with my medication (they just can't leave it alone), when I showed my PCP what he did, he was livid why go to the trouble of assigning and tweaking medicine only to have somebody change them willy nilly without consulting as to why? I consider that arrogant! I had a talk with the dietitian and was assured everyone was getting their nutritional needs considered only to find out all the patients got cheap sugary Kool aid to drink Food was horrible I lived on sandwiches and take out Good luck getting somebody to answer the phone. No I will not go back.

Wonderful, caring and proactive staff. Exceptional PT. Individualized care. Convenient location.read more

I walked into this facility and know what met me, almost all the staff were smiling and busy with…read moretaking care of their residents, no smells or coverup smells , a nice wide open lobby with residents smiling and interacting with one another and the staff in a wonderful manner, as I took a tour around the smiles abounded and hardworking staff were busy attending to their residents needs, this a a large facility and i was amazed no call lights were going off, no one was screaming or calling for help and the facility has a tracking system on each station that displays the times a residents call light had been on and off the 2 nursing stations I walked past no one was calling for more than 5 minutes. I grew up around nursing homes and my family owned and operated 2 of them back on the east coast, in my years of work in healthcare I have been in numerous facilities and I would say this is in my top five especially for its location, its close to everything. I highly recommend coming in for your own tour and to see what is what.

This is I think my second or third review and this place just keeps getting better all the time. My…read morebrother has been there for eight long months and from day one he has received the best health care and the best enter-action with staff that I've ever experienced in a medical facility. Even though it's obvious that they are busy; they're never too busy to stop and talk to the patients or their families. Having worked in the medical field I know how important it is to find this characteristic in a facility! I also know that it's very hard to find!!!!! So I appreciate the fact that these qualities are presented so freely every single day. This is the quality that the entire facility gives and if there is a problem of any kind it is taken care of ASAP with care and concern and respect!!!! If that ever get the food to eatable status I myself would freely give this facility and every staff member a (10) ten from the bottom to the top of the employee pool. If you ever find that you have to go to a rehabilitation facility if you have a choice I would by all means try to get into "Bridgewood Post Acute Care"! Bridgewood Thank you for All that you do for my brother and me!!!!

It stunk like urine and disinfectant. It was difficult to be seen by the one doctor, who I was…read moretold was the only one who could release me. The shower was broken for the first week I was there and has no grab bars. The CNA's were caring. Our women's room shared a bathroom with a men's bedroom, and I had to clean it every time I wanted to use it. They lost my personal medicine. They didn't give me a release date until I threatened to call the ombudsman. The director of nursing did not return my family's calls. The dietitian worked with me because the food made me vomit. Physical therapy was pretty good. The activities director was great.

Wonderful people, warm, attentive, lots of good will and connection with the staff and even other…read morepatients. I cannot believe how much my mom benefited from the treatment and socialization she has gotten. Place is clean, well staffed and staff are professional. I will even miss coming here to visit my mom and connect with everyone else. My mom who tends to be secluded even made friends here. Thank you all for the unexpectedly wonderful care.

It appeared as though they weren't able to care for me. Stayed a couple of days and sent back to…read morethe hospital. Came back and stayed around 5 hrs and sent back to the hospital again. Was told fever, Lethargic and possible infection. Arrived to hospital they found nothing. Went to retrieve my belongings and was sent someone else's things a few of my own.

My mom moved here last year. Looked at some of the bigger places but I am so glad we chose…read moreWaterleaf! Family owned, very low staff turnover, very clean, reasonably priced and great neighborhood. My mom has a private room with a private bathroom and patio. The residents are great and so is the staff. The activities are good too: ceramics, flower arrangement, live music weekly, games, daily exercise, and more. My mom is always clean, well cared for, socially stimulated, and treated great.

This place is amazing!! I have worked in several nursing homes. And this one is top notch. The…read morestaff is friendly and kind. They really care for the residents. There is no strong urine smell when walking in. The residents are always busy. My mother in law has dementia and this disease makes her upset and anxious along with being verbally aggressive. With all that said the staff has a lot of patience for her. It's a very clean facility and we are very happy with the care.

Of the choices for rehabilitation, I ended up here. I met some of the head staff, but unfortunately…read moreI can't remember their names. My sole reason for being here was to strengthen my legs to walk. Things to be aware of are the alarm system. I believe that the staff uses the emergency door to get to the parking lot and they do not use the code to immediately turn off the alarm. It's deafening. They do not have headsets for the televisions. You are competing with your roommate to hear a program. They do not have phones in the room. Please note that some of the people have mental problems scream into the night. Many are immobile and line the hallways. There are two patios. One is for smokers and the other is not. The non-smoking patio has some landscaping, but it could use some improvement. Mark your loved ones name in their clothing and equipment if you want it cleaned. Otherwise it might not be returned. Bathing is twice a week. I realize that food is prepared blandly and soft, but when it comes to a special diet - beware. I'm a renal patient and my protein for lunch and dinner was either a hamburger patty or chicken. I always was given a scoop of white rice and peaches. Vegetables were either peas, green beans, or carrots and the last two were usually prepared well. I'm sure the food budget was slim. I was fortunate. I was aware of my surroundings and could get to the therapy room to do my exercises. The therapists were friendly and assisted you to do your best. That was the best part of my day. Some of the nurses and CNA's don't always speak English. Many are from various countries. They have too few on staff. A man fell in the shared bathroom and it took over 15 minutes for someone to respond. I found two who were exceptional: LaShawn and Pinky. I'm grateful they were assigned to room 105. I tried to be especially pleasant to all, but it was not always reciprocated. Double Tree Post Acute supposedly is under new management. Come for a visit. If you have a loved one come visit unannounced. If you are not satisfied, check out Whitney Oaks in Carmichael. S. Bennett

Concerns Regarding Patient Care Standards…read more Observation of Patient Treatment I have become deeply concerned about the overall well-being of the patients. The level of care I have observed falls significantly below acceptable standards. It is disappointing to witness such neglect, and those responsible should feel a sense of shame for their actions. The Role and Responsibilities of Caregivers A caregiver's primary duty is to provide compassionate care from the heart. Unfortunately, some staff members are not fulfilling this essential responsibility. Instead of focusing on patient needs, there have been instances where caregivers are seen standing around and talking about their patients rather than attending to them. Examples of Neglect Patients have been left in unacceptable conditions, including being found in their own urine or bowel movements. When patients request assistance, it is critical that caregivers respond as quickly as possible. If an individual caregiver is unable to help immediately, it is their duty to locate a team member who can provide assistance. Additional issues include trash being left under beds and patients remaining in wet gowns or clothing soiled with bowel movements. Such neglect is unacceptable in any care facility. Accountability and Professionalism It is important to acknowledge that not all caregivers behave in this manner. However, those who do should seriously reconsider their profession. If someone is unable to provide the appropriate level of care, it is clear that this role is not suitable for them.

Kudos to all the folks at Blossom Ridge! The home care I'm getting after knee replacement surgery…read moreis excellent and the staff is pleasant. Andrew, Cody, Emily and Mary all work hard to make my recovery as straightforward and simple as possible. Thank you for al your hard work!

5 Stars for Cody (OT). i didn't think I needed OT but Cody…read moreshowed up always upbeat, caring & wanting to find ways to help. He quickly understood how easily my body reacts & was careful not to stir things up, while at the same time presenting ways to strengthen it. He has shown me, often in little ways, things to do to ease pain, that no one had told me about before...that have helped! He also suggested a home-help product I didn't think I needed (but turns out I do), that will help me shower more safely. I have been so impressed w/ everyone from Blossom Ridge. Today I wanted to focus on Cody as he's completed his part in my care. Thanks Cody!

I stayed at this facility for 2 weeks and I found the service top notch. The nurses, the nursing…read moreassistants and the therapists all did a wonderful job. They were all helpful, respectful, attentive and anticipated my every need. They checked on me when I haven't called for a while and asked if I needed anything, perhaps a snack before bed. The director of nursing, Arnel, was especially accommodating. I would recommend this facility to anyone.

During my clinical experience at this rehab facility, I observed a supportive and patient-centered…read moreenvironment that promoted healing and recovery. The nursing staff were knowledgeable, compassionate, and approachable, which made it easier to learn and understand the role of nurses in rehabilitation care. The interdisciplinary team, including nurses, physical therapists, occupational therapists, and physicians, worked collaboratively to develop individualized care plans for each patient. I was able to witness how teamwork plays a critical role in improving patient outcomes and maintaining continuity of care. The facility was clean, organized, and well-maintained, which contributed to patient safety and comfort. I also noticed that nurses consistently followed safety protocols, such as fall prevention measures, infection control practices, and proper medication administration. As a nursing student, I had the opportunity to practice clinical skills, observe patient assessments, and communicate with patients and families. This experience enhanced my understanding of rehabilitation nursing, patient advocacy, and holistic care. Overall, my clinical experience at this rehab facility was valuable and helped strengthen my clinical skills and professional confidence.

Wonderful facility with caring staff. I had my family here for a few weeks and they did everything…read morethe hospital needed them to do to get her out and back home with us; stronger than before.