I love my gym! The instructors are so great & really push to make you better. Ms. Patsy in the kids den is the BEST! I ALWAYS workout harder when I go to Access. read more

Way too harsh on the reviews! This is a gym where the young fit folks are going to lift and work out. If you want to hang out with grandparents and children ch class out the other clubs. The staff is friendly, the machines work, plenty of weights and areas to work out, and the hottest people I've seen in Montana so far! Great locker rooms and a smoothie bar. A track around the top floor is a great option to walk or jog with friends instead of the solitary tread mill. read more

Lots of equipment but it's all separated into different rooms. There's no real floor plan. They have a track that weaves through rooms like a miniature railroad and the corners are 90° with an embankment that would make NASCAR envious. This apparently used to be Gold's Gym and I'm guessing they lost their franchise because of the above issues. They must have spent a fortune with a marketing firm to come up with the new name... "The Gym". To be fair they were making some improvements in the men's locker room so it might be looking up. For you out of towners, when you stay at the Fairfield Inn you get to use this gym for free. read more

Wifi never works. And by never, I mean I tracked how often it was out. In a 33 day span I couldn't get on the wifi 27 times. Annoying. Was told by staff a new router was being put in (after maybe the 4th day in a row). Clearly the change did not work or they lied. That was my biggest peeve here, wifi doesn't seem like an extraordinary request in order to link up with Pandora, Spotify and Netflix. Staff wasn't very service oriented and was abrasive whenever I asked about it. The fact something as easy and simple as that couldn't/wouldn't be addressed is why I gave Access 2 stars. Locker rooms were fine and I liked they built in towel service to the monthly fee. Equipment was what you would expect, nothing too flashy but would get the job done. Very little basketball court space, it was converted from a racquetball court and is small. Seemed to be a good amount of use on those courts. The running track is nice, allowed for some cardio between lifting and lots of people used it to warm up. The gym does have a "smell". Small spaces with lots of people working out - leaves a noticable trace. Sadly got used to that after awhile. read more

If you are a person who is serious about fitness, loves a wide range of options, and loves encouragement, then Access Fitness of Great Falls is the gym for you. This gym is a locally owned, medium sized gym. However, that by no means suggests that this gym is lacking in any way. The class schedule is remarkable, including popular classes such as spinning and Zumba Fitness at all time frames and a variety of excellent instructors. While it may not yet have all the unnecessary fancy bells and whistles like more expensive clubs offer, it provides ample support for a healthy lifestyle. If you need a television plastered six inches away from your face on a cardio machine, you may want to rethink your thoughts on training. Access Fitness of Great Falls offers a wide range of specially designed rooms for its members. While some people may think that it is a trouble to walk down a few stairs or open a door, personally, i love the options. Not only does it provide privacy from prying eyes, it limits distractions and makes all necessary equipment at a speedy grab. Access also offers an indoor track, free childcare, racquetball courts, private saunas and private hot tubs. The price. Comparable to the least expensive club in town. $30 a month. Worth the money and soon to be 27/7. The staff at Access. Every time I tell them of my weight loss, or my gains in the gym, they are always there to give a pat on the shoulder with encouragement, or advice when one slips up on their program. I am extremely satisfied with this gym and will never go anywhere else. Access fitness is the place to be. read more

So I was calling around to feel out the gyms in town since moving from CA in 2011 where I was a Gold's member for 10 years and called Access 1st. I had the misfortune of encountering the worst customer service person in my lifetime (I'm 50). "Jaime" wasn't at all listening to what I was saying and took my criticism about their silly add-on fee very personally. On top of that, the GM, Greg, who she rudely transferred me to when she lost her temper, couldn't even take the time to return my call after the very polite message I left for him. I was preparing to pay up front for a year, but apparently "The Gym" doesn't want my business. FYI: "Jaime" isn't good for business, members are! When a supposed customer service person can't handle a business criticism and plays the phone "power trip"...(you know, by hanging up when they don't like what you say?) they are in the wrong business (by the way, she did it twice--yes, I called back and instead of transferring, she just hung up on me). Even if you think you are right, you've got to be kind, understanding and try to meet the needs of the diverse population in the community, because guess what? Not everyone thinks like you.. Q: Do I really want to face Jaime each day???? I don't care if you are pretty gym-girl on the outside, ugly is much deeper...Yikes--she must have Greg over a barrel with her story about the" prospective member", otherwise he'd have called back if he were professional. Along with the last review, I'm glad I'm spending my $$$ elsewhere. (Called other Access Gym's in the state where I found I could pay them the fee and visit my local, but as I mentioned, do I really want to see "Jaime" each day?) And my daughter used to work here as a trainer and at the desk--she was disappointed when she heard my story. Is there a 0 rating? I have shared this on FB read more

Seriously 1 star guys??? Don't really understand the hate. Yeah, this place is old school and not as shiny as some other gyms, but I actually kinda like that old school hardcore feel. The glossy places don't motivate me. Front desk was friendly, price is reasonable (better than Peak, at least for a day pass), lots of iron... Again, not the fanciest place, but no 1 star dive either. If I was back in town, I would probably pick this place over the Peak, (went to both in a short visit to Great Falls) just for the price. I will note, I can not speak to the membership deals. read more

SO RUDE!!! Terrible customer service. I cancelled my membership when I moved to CA and all of the sudden I was getting bills and nasty voicemails about past due notices. Turns out, they didn't cancel my membership at all, and were charging me for two more months when I had already moved!! Then, they wouldn't allow me to cancel over the phone, and I had to send a handwritten note with my signature to cancel, and MAIL it. Which took another month of processing, that I had to pay for!! When talking to customer service the woman was so rude, and did not care about anything she took what I was saying offensively and even got snippy with me. I asked to be transferred to her supervisor, and of course he was on lunch break. She told me she'd have him call me back...what a surprise...NO call back!! And when I called again the customer service told me they were sending my bill to collections!! TERRBILE experience! I ended up paying for a gym membership for THREE MONTHS when I wasn't even in the state to use it!!! GO TO THE PEAK INSTEAD!!!! read more