I brought in a couple of items to this shop for the first time at the end of November/beginning of…read moreDecember 2023. I put absolutely zero pressure on Liz, the Tailor, with hard deadlines, and acted in good faith, trusting that she would be fair and honest. She asked for a $100 deposit. I left it. However, I would later regret it. The only thing I asked to get back before Christmas was my black suit (getting the jacket let out, the waist let out, and dry-cleaned). Liz gave me the date of December 19th to pick it up. That was over 2.5 weeks away. I agreed, but it was not ready on December 19th. I had to come closer to the New Year to pick it up, along with a pair of black CK dress pants, getting the hems repaired, nothing else. I did not complain or give her a hard time about her not meeting her deadline for the one item. However, it was an inconvenience, even if she showed no clear concern. After picking up the black suit (let out + dry clean) and black pants (hem). I was now waiting for another suit to have 2 small moth holes repaired + dry-cleaning, and a bomber jacket that needed 4-5 buttons sewn back on (2 items left to pick up). I waited until the end of January 2024, which was now two months, even though I did not rush her or pressure her still. I came to pick up my jacket with the buttons, and the last suit, and she drops on me a final bill of $315 (deposit included with tax). I was not impressed, and asked to go through the pricing right there in the shop. The most polite way I can say this, is that I was being treated as if I was an idiot, and I was not being dealt with honestly. She was making it confusing, jumbling up all the figures as she stated them, speaking super fast, so I asked to slow down and go through each price/item line by line, one at a time. She made that nearly impossible, but I persisted. The final tax amounts, button charges, plus $75 to let out a black Moore's men's suit jacket, were ridiculous. I could see the prices ratcheted up for each thing to try and hit her final number of $315. At the end, I paid because these were her declared prices (I'm not a thief), but I pointing out two major problems in her pricing, she was only willing to give me $20 back. Outrageous behaviour, and total disrespect to a customer who was wanting to bring her more business to this shop. I am very upset about it still, as to come out with a final bill of $315 for two suits to be dry-cleaned, one altered, and the other have two small pant holes repaired, a simple pant hem, and 4-5 buttons sewn back onto a coat, is wrong. I paid her for the work, but spent 10-15 minutes trying to go over this with her, telling her that her pricing was outrageous, and that I regretted not demanding all pricing up front, in an itemized list. It was not right. Based on comparable services, I was over-charged by $40-60 (with taxes) and that is with her $20 returned to me. It's very disappointing. I hate stuff like this. This work should have been done for $240-260 w tax, at most. No matter how friendly the person presents themselves, get ALL your pricing in advance, and in writing. I hate deception and taking advantage of others. BE SMART OUT THERE, AND SHOP AROUND. HONESTY AND TRANSPARENCY ARE THE BEST POLICIES.

As clothing is getting cheaper (but very poor quality) I have spent the last year taking all of my…read moregood quality clothes in for repair. Every time she has recommended how to proceed, I have taken her advice never regretting it. Her work is the best and prices are reasonable. Good work, good quality and good price 3/3. Could you ask for anything more? I have worked in the service industry before and as for estimates I found that it's very difficult to get it right mostly due to insufficient or unclear descriptions. The owner tries very hard and is very accurate. I believe that if there are occasional discrepancies , it is likely a miscommunication. Robin, AScT.

We were delighted with all aspects of Scott's Moving. They arrived on time and the 4 movers were…read moreamazingly quick and efficient, all the time remaining respectful and friendly. We were moving from Toronto to Stratford, and Ian suggested a pick-up of our furniture one day, and delivery in our Stratford place the next day. That was an excellent suggestion and made things more convenient for us. When we hit a glitch (self-imposed), Ian suggested an effective resolution. Definitely would recommend Scott's!

Called them with over a months notice to check availability for a move. I was told my desired date…read morewas available, and could wait up to 3 weeks to call back to confirm. Called back a few days later and they taken another job over those dates. So I tried to set up for a date close to that and the man on the phone told me Ian had to call me back to set it up, because he was in charge of that. So I gave my phone number and several dates that could work, and no one ever called back. Nice business ethics! Never will I try to use or recommend this company again.

I went there on Christmas Eve afternoon to pick up a parcel that UPS had tried to deliver the day…read morebefore. The parcel wasn't there. They took my name and said they would call if it arrived. Later that day, the store personally delivered the parcel to my house.

Fantastic service! Initially I wasn't happy with the picture frame that I chose and Heidi worked…read morewith me till it was perfect. Appreciate her professionalism and kindness in making it right. Will definitely be recommending and using her services again. Thanks so much. Rhonda

I have to admit I thought the initial price was high until I looked around a little. I went back to…read morethis store and gladly placed my order. Very comprehensive and professional experience. Quality is second to none. The price although a little higher was a no brainer when I evaluated what I was getting for the money. I will add on once I receive the end result.

Super satisfied with the service here. Got my watch battery replaced for $10 in less than 5…read moreminutes. Friendly and professional with a cute 'office dog'. Also happy that they accept Amex. Will be back!

A nice store with so many cute things and variety of products. You can definitely find something if…read moreyou're shopping around or looking for some gift ideas. They have kitchen utensils, soap and candles, crystal glasses, dinnerware, etc. The prices are not cheap, but they carry high quality items.

Rudest customer service ever. When asked if they sold an item the person working there laughed and…read moresaid "is that on your list of things you need in life". Other than the terrible customer service the goods are overpriced garbage. Avoid at all costs. I would leave a zero star review if possible

Just had a hand crafted ring repaired at Franks and it came back a week sooner than expected and…read morelooks better than when I first purchased it. Friendly and helpful service too!

Great service and staff but very pricey was in need of my watched to be sized they fixed it right…read moreaway and free of charge so I thought great I need a ring sized so I dropped it off it was speedy service I think it was only a week and it was back it was a touch pricey for me but still amazing friendly staff would recommend

Love it it , a must visit at least 1x a month if not more in special seasons .Constantly adding new…read moreitems and lots of sales

my experience this morning was horrible, they are not the goodie , local , we serve our neighbours…read moresite that they pretend to be I would encourage to still buy local, but definitely NO THERE