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    Accolade Property Management

    2.2 (34 reviews)
    Closed 9:00 am - 4:00 pm

    Services - Accolade Property Management

    Property management

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    4 years ago

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    3 years ago

    Don't trust this company. Know what your application fee is. Know they will need your credit as well as your parents to sign leases.

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    8 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    10 years ago

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    Sarah L.

    Thank you, Rick! We appreciate working with great people like you!

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    Ask the Community - Accolade Property Management

    Review Highlights - Accolade Property Management

    They professionally took care of my rental property for several years.

    Mentioned in 2 reviews

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    Libenow Realty

    Libenow Realty

    (2 reviews)

    My room mates and I had Jim of Libenow Property Management as a landlord and he was an absolute…read moregodsend. He took over for our original landlord (from a different company) and completely turned around what had previously been an unhappy situation. He was incredibly professional, helpful, and honest and he was easy to contact whenever we had an issue. Jim also was incredibly friendly and fun to chat with and always willing to work with us when a problem arose (such as a room mate leaving mid lease.) Libenow Property Management does an excellent job of maintaining that important landlord-tenant relationship, which helps so much with the stress of renting. Awesome company and a wonderful landlord.

    This is the most unprofessional company I've ever dealt with. The office cannot do their jobs if…read morethe owner isn't in town - or so was their excuse. There were many times I couldn't get paid as a property owner for rent or find out important financial information if he was out of town. I couldn't get call-backs when he was out. That excuse was given multiple times. There were problems with the renter several times. At one point when I expressed my concern about the cost of dealing with her, wanting to brainstorm with Jim, the owner, he attacked me on the phone for 20 minutes. He didn't try to collaborate. He just attacked me. I was crying. While being attacked, crying and trying to defend myself, he told me he didn't feel safe. I couldn't believe it. He is a bully. Someone who attacks and then claims victim. Among his staff, Alex is always professional as is Estelle, though she was very hard to reach. Alex did what he said he would.

    Century 21 Property Management

    Century 21 Property Management

    (4 reviews)

    I went to tour a property out in Ellensburg. I called and they scheduled me last minute, which was…read moreappreciated! The person giving me the tour was late, but communicated that to me - and since he squeezed me in last minute, I had no complaints. When touring the property, he asked my budget and what I was looking for in a living situation. I explained, and he asked if he could show me one more property that would fit my "wants" in a house. I said yes, and he showed me another property that fit what I was looking for. So far, I've only had good experiences with Century 21 Property Management.

    Living at a Century 21 property has felt like the ultimate bait and switch. Initially, it was truly…read morea saving grace being able to rent with them after a challenging 2025. There were a few minor maintenance issues when I moved in, but putting in a request got them resolved quickly and communicatively. Fast forward 8 months and I hate that I felt so lulled into trusting them, when at the end of the day they are just another company that's main goal is profit. First of all, my apartment had an ant infestation at the end of April that, despite STILL having an open maintenance request (submitted May 4th) has never to my knowledge actually been dealt with by them (I had to buy the traps and spray and take care of it myself). Second, one of the draws of my apartment--a large balcony, is essentially unusable now that the weather has warmed up because the number of bees in/on/around it all day literally puts my life at risk as someone deathly allergic to them. There was even a hive forming on the overhang of the roof. And worst of all, if anything comes up that may require you to break your lease early--be aware that on top of the fees to break the lease, you'll still be required to essentially pay monthly rent for the remainder of the time on the lease until they can get around to renting your place again. My single, disabled mom's health is not doing well and I need to break my lease 2.5 months early in order to move closer to her. After clarifying what the cost would be to break the lease, and not getting a reply until almost a week after I followed up, I was floored that no amount of trying to communicate proactively with them about a payment plan, was even remotely going to be considered as an option. The stupidest thing is that I'm not even trying to get out of paying them the full amount of money (despite the absolute predatory nature of that policy in general), I'm just also not able to afford rent at two apartments right now, but the lack of ability to even work with a person is honestly disgusting. And what's more, the inability for the property manager to even acknowledge the reality of the overwhelming, emotional, real life human struggles that I'm facing, outside of just a vague one-liner at the end of the communication about me needing to "weigh my options to make the best decision" is cowardice and would have been better not to be said at all. I get that at the end of the day, all that matters to property management companies is money. However, the fact that Century 21 CLEARLY owns SO many properties in just Ellensburg alone, adds to how disheartening it is that they're treating it as if ending a lease with two months to spare will bankrupt them if they don't get that money at the immediate moment they expect it. They'll welcome you understandingly, and with kindness and flexibility, especially if you're coming to them at a time of desperation. But they also have zero interest in seeing you as anything more than a rent check once they've gotten you.

    Graf Investments

    Graf Investments

    (59 reviews)

    My boyfriend and I have been in our townhome a few months so far. We have loved living here so far!…read moreThe unit we have is very well insulated. We had to call maintenance for a few minor things when we moved in and they were very quick to respond and even left us a nice note about our dogs! Then reason for the 4 stars is for our move in process. It was rough, but it may have been due to our circumstances. We were interested in another unit that got rented before we could get it, but when another tenant put in their notice we were able to put down a deposit, and all we had to do was wait for them to move out. We were told anytime between mid January to mid February. I messaged every week for a status, with the response that they didnt know, but by February 15. As we reached the end of the month I started making plans for the 15th, since I hadn't heard anything and I was moving from the tri cities. When we finally heard we could move in, it was two weeks earlier than the 15th and 4 days away! I had to scramble and try to get a new uhaul and people to help me move a week early. Even though I couldn't move until February 7th, it was ready the last two days of January, so we had to pay a prorated rate for January (another $200) which was frustrating. Additionally, my move costs ended up being more expensive due to the week I needed the uhaul. Also, My boyfriend had already paid another month of rent at his old apartment as we thought we were not moving in until mid February. We got the money back from his old apartment, but it was a hassle. I also wish they would have taken more time when painting as there were paint splatters all over the counters, floor and trim in the kitchen and bathroom. They cleaned up easily with a magic eraser though. Overall, I am very happy with the townhome and once we moved in, Graf has been very responsive and open with communication. I just wish the communication before we moved in was better and the move in process went smoother, but it may have been a perfect storm. I think if you were renting a unit that was available right away, you would be fine.

    I've heard horror stories about renting from Graf, but I honestly can't tell you anything bad about…read morethis company. We've lived in a newer unit for the last 6 years and if we ever have an issue, maintenance is there within a day. They are helpful and walk you through the rental process. Apartment living is a pain, but Graf makes it pretty easy. The only complaint I have is snow removal could be better, but they are usually on it by 11am if the snowfall is crazy.

    Accolade Property Management - propertymgmt - Updated June 2026

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