I am leaving this review after exhausting all reasonable attempts to resolve matters privately. My experience with Accolade Property Company was marked by consistent deflection of responsibility, a lack of good-faith engagement, and a pattern of minimizing serious tenant concerns rather than addressing them. At no point was I disruptive, unreasonable, or unwilling to cooperate. I documented everything carefully and communicated clearly. Despite this, Accolade repeatedly reframed legitimate issues as personal problems rather than property-management responsibilities. When financial and disability-related hardship became unavoidable, their response was not accommodation, problem-solving, or even neutral professionalism--but distance, delay, and dismissal. What concerns me most is not a single disagreement, but a pattern: Legitimate complaints are reframed as tenant "issues" Accountability is avoided through technicalities Empathy and discretion are notably absent Tenants are left carrying consequences that management helped create or worsen I am aware that some negative reviewers are possibly portrayed as unreliable or "mentally unwell." I want to be very clear: this review is based on documented interactions, timelines, and outcomes--not emotion. Anyone reading reviews should pay attention to how often serious concerns are dismissed rather than answered. If you are a tenant dealing with financial strain, disability, or any situation requiring fair-minded property management, I strongly recommend proceeding with caution and keeping meticulous records. read more

This company needs to be checked by BBB charging holding fees not returning them . They could have several families trying to rent same house and not choose any. Seems like a shady company . read more

I went to view a property in Ellensburg through Accolade. I scheduled my viewing 4 days prior and confirmed it day of. Accolade did not send somebody to view the property, until I called. On the phone, they claimed they did not know I was on the schedule. Someone was sent over, who then claimed that they forgot to schedule someone to do my viewing. The person completing the tour spoke around 10 words total. She was fixing broken blinds while I was in the property (I was inside a room and came out to see her trying to fix the broken blinds in the room over, when I was not looking). Additionally, the walls had multiple cracks going from the ceilings to the floors, that were not attended to before the viewing (likely because they forgot my viewing...). Also, I am a college student but have lived in my own place for many years. The person giving me my tour asked in a somewhat judgmental tone if I needed a cosigner because they would not let me have one. I am assuming the question arose because I am a college student, but it was in the listing online, so I am unsure as to why that was one of the only things she said to me when I was there. Overall was not a good experience. As I am trying to find a new place, I filtered my searches to NOT include Accolade, as they were that unreliable. I could not imagine living with them as my rental company. read more

Accolade will mess with your mail. With me being a tenant in my unit for coming on 3 years, they stole a package right off the property and acted like this crime they committed was no big deal. They confessed "this is something we do regularly to make sure it's not stolen". I was wondering why my package hadn't been delivered and then I saw it was actually delivered the day before based on the tracking number. I went outside and there was nothing there. After a bunch of calls and trying to find out where the package might be, I figured out that Accolade had picked it up and they said they had it at the office. I went immediately to the office, but they said it was in someone's car that was getting an oil change and that they would be back in 20 minutes. I went back out to my car and waited, but then received a call about 20 minutes later that it actually was not in that persons car and someone else had it and would drop it by my house. About 30 minutes later, they called again and said they were having more issues getting it back to me and it may be the next day. read more

You would think when a company tells me they have experience dealing with trusts companies then they refuse to comply with the rules of the trust. i told Sarah the process over and over on how the trust wants things done, yet everything was ignored. Emails were not replied, and phone calls were not answered. Neither me or the trust saw a penny of that money. Everything was taken for repairs, and fees. I told Sarah the money for repairs was supposed to come from the trust, yet everything was taken from the rent funds, which I told Sarah over and over that the rent funds should go to the trust. Very simple. Everything needed to go to the trust. I told Sarah about the process several times. It was ignored. read more

Rented with this company, they were quick getting us in. Right away we noticed a hole in the flooring that they never tended to (the home was on a raised foundation so the carpet sunk in).. we had to hand water our grass to have it look green and pretty due to sprinklers being broken under ground and flooding the corner of the lawn and wasting water. After moving out we tried everything we could to get the double deposit we had to put down. We hung pictures, filled holes, and did our best to make the home perfect when leaving. The home walls were a light brownish color. We took three different color swabs to get Color matched. We could not get the color "just right" and called Accalade and asked for an exact color name or number and told the ladies our situation and how we wanted to help fix the areas we touched up; they said don't worry about it THEY would fix it (NEVER SAID THEY WOULD CHARGE US; otherwise we would have painted the couple walls and made it blend) Well $1700 dollar more on top of our deposit: they "had" to repaint the whole home!!! Here we are, six months later in CA trying to rent a home and when they ask Accalade about our rental review it makes us look bad because they repainted and it makes us look like their was damage instead of trying to do right. I wish I could post a picture of this. Insane that they can now control our rental future because we were trying to do good and make the home look perfect so we could use our deposit to get another place. Sad. read more

Don't trust this company. Know what your application fee is. Know they will need your credit as well as your parents to sign leases.

I'm a student. They rented my place out to someone else while I was away for a few weeks during the summer. They threw away about $200 worth of my food. When I confronted Sarah laidler as to why my keys didn't work, she insulted me by lying to my face that my keys were turned in already. They did not respect the rental agreement, they entered my apartment without notice, they ended my lease and changed tenancy without notice or official documentation. They would have kept the entire $1,050 I paid for rent. They really thought I wasn't coming back at the end of summer!! They are completely untrustworthy. read more

Just like others if I could leave a 0 start review I would. All of the reviews are not kidding. As a local (26 years) and someone who's family is very predominate in this community I always like to give people and business's the benefit of the doubt, especially being in a college town. But please listen when I say DO NOT RENT FROM THEM. DO NOT GIVE THEM A HOLDING FEE. Just dont. If I had listened to what people had told me and all of the reviews I wouldn't be out $500. You're much better off somewhere else. read more

I paid the application fee. They made it sound like if we had the funds to move in we'd be good to go. I pod the pet screening fee as well. Then after the screening they decided us due to credit. If my credit was decent, why would I be renting? I still have two and a half years of rental history that's good. The apartment is called Mt Stewart in Ellensburg. It's a small college town, you're telling me that every person in that tiny town has perfect credit?! What a joke. read more

Would give 0 stars if possible. Planned our move in for months with them, calling them at least once a week to verify everything was ready to go, what we needed to do. Then on the day of move in, we arrive at the office to get our keys and are told 1) they wont do a walk-through with us (which I believe is illegal) and 2) our co-signer, apparently didn't sign their end of the lease. Granted that's not their fault, but when you call them every week, and they say everything is ready, they are just waiting for us, then on move-in day, when you have a scheduled U-haul/movers, for a few hours, they won't give your keys, and your co-signer is on a flight across the US... Then when we got there, they gave us a piece of paper with their "walk-through" saying everything was spic-span clean, yeah right, grease was dripping from the hood vent, windows were smeared, air filter wasn't changed in months, pipes were leaking. Toilet seat was cracked and wrapped in electrical tape..Called them right up and they said, just fill out your portion and we'll come right out and fix it. Next day, they say our "back door not having a lock, our leaking pipe underneath the sink, our thermostat not working cause the air filter hasn't been changed in months (Sept in ellensburg is 90+ degrees BTW)" Isn't considered an emergency and it would be 2 weeks until someone could come by. By now we're starting to think..ok was this a bad idea going with these people? A week later we called them again, and said look, we don't have a lock on our back door, in a college party neighborhood, we have to put a bowl underneath the sink and drain it every day, the showerhead is leaking behind the wall...what do we have to do to get someone out. Then they finally said "Oh why didn't you go into that kind of detail before, we can send someone out tomorrow!" Then joe-blow shows up, looks to change stuff, and I had to show him how/where to replace the filter to which he literally said, "in the future, I'll just drop it on the porch so you can install it?" Can't fix the lock on the door cause he didn't have a screwdriver (nice maintenance man huh) and didn't even look at the shower or pipe, just said "thats beyond me". Must have hired that guy in lieu or rent or something... Finally a plumber shows up a few days later and fixes the sink no problem, and replaces the toilet seat no problem. For the rest of our stay we haven't had to "deal" with them very much thankfully, we call them every now and then about "maintenance" not coming to fix this or that, and they always come up with some excuse. But now that our lease is coming up, we told them we were getting ready to move in 30 days, and would like to schedule a walk through, to which they said "they dont do walk-through's", and to fill out their walk-out form, and turn our keys in, when we vacate, then a few days later they will do their walk through, fix what "they don't like" and send us whats left of our deposit...Yeah right, and I was born yesterday...might as well kiss my 1600 deposit goodbye. then..we had to fight pretty much tooth and nail just to get someone to do a walk-through with us, and I feel that even then, they will just be like "yeah its good, yeah cool, yeah..." Then they said would start showing the house to people, which is fine, but we asked them since our Grandma lives with us, and she sleeps late at night, if they could do them from 12PM on, but just let us know in advance and we'll make it work. At first they said of course, but then we started getting emails saying 8AM/9AM etc, and we denied them, but they kept coming. We called and they told us, "we don't see them, people schedule them online and then we see them" So I said Ok, thats fine, how about we can do some early morning ones, so we set up 5-6 of them, to which 4 of them were cancelled and 2 didn't even show up. So we called them again, and all they said was, oh sorry we didn't call, but thanks for calling us. Very annoying that we have to always keep up with them, on ANY issue, then they give US attitude? Especially for how much we pay in rent, and don't get any basics for the house. They are used to college first time renters that they can push/shove around, and then when someone give's them attitude back they get defensive and cry. I made a comment to Nicole on the phone about I don't like sitting around waiting with my "thumb up my ass" and I got an email from Sarah saying my language used at Nicole was "totally inappropriate"...Grow up nicole. Use all the money your scamming from people and hire some better staff, actual maintenace, and clean up your act.. More like The "F" team. read more

I am giving 1 star, because 0 stars is not an option. The experience of dealing with accolade property management is one that I wish to never go through again. On day one, the apartment was not fully cleaned, an outline of a penis was still smudged into the window in the bathroom. Shortly after starting to live there, there was an incident that set the tone for how accolade handles anything. Overnight, the pipes for the bathtub began to leak, unknown to us. The showed up in the morning to let us know and shut the water off. There was damage caused to our floors and the business located below us. They attempted to pressure us to pay for it or file a claim with our insurance company even though the damage was not caused by us in any way shape or form. We then began the process of trying to get the damages repaired and regain use of our bathtub. I called twice a week for 2 weeks before hearing anything back about estimated time to complete the repair. Multiple people came out to our apartment and left without word of what would take place. After 3 months of calling every week for updates and demanding answers the pipe was replaced and we could use our bathtub again. Once we finally moved out of the apartment, we waited to receive our security deposit. After not receiving any attempt of communication for 2 weeks, I called to ask about the deposit. They told us that they did not have our address and had mailed it to the apartment that we moved out of. I drove to them and received estimates instead of accurate pricing for what was owed. They estimated 1700 dollars of "damages and cleaning" this included a 700 dollar fee for "blind cleaning"(this is ridiculous and still funny to me). I called once a week for 4 months before finally receiving the actual costs of what was taken out of our security deposit. The owner replaced all of the blinds and charged us for that, 300 dollars, on top of cleaning, carpet cleaning, and everything else they decided we needed to pay for. The amount of money taken out of the security deposit was outrageous considering the apartment was left clean and in the same condition it was given to us. Paying for carpet cleaning is acceptable as it was in the lease, but everything else is standard wear and tear and should not have fallen on our laps. TLDR: every step of the process of living there was a nightmare, don't live here, don't recommend it to anyone, and don't give them any money. read more

Accolade is the best Property Management Service I have ever dealt with as a renter or as a rental property owner. Period. Excellent Communication, well written and clear contracts. Thorough and easy to work with. Would and have recommended them to anyone interested. read more

I truly appreciate the team at Accolade Rentals and Property Management... With me living down here in SoCal and not being around to learn who does honest work or to supervise the work being done (since my properties are not brand new and need extra care), it is reassuring to know that Accolade has my families investments in their best interest. Thank you everyone for your excellent service and value. I would recommend Accolade to all my friends and family members. read more

DO NOT rent from here. I have called a total of 23 times in the last two days and they have not answered once. Our AC broke 5 days ago and they still have not dispatched anyone to us yet. I understand that everyones AC has been out recently, but Sarah told me that we would be put at #1 priority, and Angela (maybe Anika?) stated that our repairs would be finished on Monday but guess what? They never came. The house has been over 100 degrees multiple days. Our house is hotter than the states of Texas and California and they do not classify this as an emergency. If this was the only issue I have had with them, I would not be writing this review. This has been a two year long dance of them not following through on their promises. Dont trust the 5 star reviews you see because I can guarantee those are fake. read more

Upon reviewing the two previous Yelp Reviews it was easy to understand that some tenants expect a property management company to have a magic wand that "PRESTO"everything is perfect! It is very important to know that all property management companies have to (1) work within the boundaries that are requested by the property owner, (2) work within the state of Washington's "tenant / Owner" laws, rules & regulations, (3) act as a conduit between the tenant and owner prerequisites. When tenant issues are involved such as parking in an others parking space, personal items left behind on the rental property it becomes necessary to follow the tenant rights as so required by the State of Washington. Therefore, Property Managers can not simply remove tenants personal belongs without proper procedures. And also, Tenant to Tenant issues is between the tenants and not the responsibility of the Property Management Company to resolve. It is also interesting to look at some of the other Yelp reviews these people have given. Most all are negative one stars. That alone shows how naive and depressed these people are. Yelp is a very important element in todays business profile. With all the above being said, ACCOLADE PROPERTY MANAGEMENT that is centered within the Washington Central University and handles a large number of the college housing needs of Ellensburg is to be rated as far above the normal property management companies within the area as well as within other states. ACCOLADE PROPERTY MANAGEMENT has handled all of our Ellensburg College based properties since they first opened their doors in Ellensburg. As a RealEstate Property owner in other states as well, I only wish that ACCOLADE PROPERTY MANAGEMENT could handle those properties as well. If you are a property owner or prospective tenant it is very much your while to stop by their office and you will be impressed the second you open the door. If you desire; Dedication, Integrity, Digital Documentation, Flawless Tax Reports (that makes you or your CPA smile), and even looking for a little extra the staff is there for you. And, a special thank you for helping my wife and I build a "hands off" apartment rental business. ACCOLADE PROPERTY MANAGEMENT you are and always have been a FIVE STAR!!!!! read more

We just found out that the house we had rented from them for 2 years was torn down for Asbestos after us leaving. I highly recommend not renting from this company. read more

If I could give zero stars I would. Accolade property management is one of the worst businesses in Ellensburg to deal with! They are Late for appointments every single time, they don't call you back or keep you updated on anything and worst yet they have ripped off not only the tenants but the homeowners as well. They charge ungodly prices for homes and they are only supposed to take 10% of whatever is paid by the tenants-owed to the homeowners/landlords of the these homes but they double dip into the funds and then promise to repay the money to the homeowners and then they don't! Ps don't let them have access to your bank accounts! They'll charge you for fees and when you're not looking they'll charge you again. Hopefully you catch it. If not they won't say anything and keep it! Accolade has the worst customer service of any property management in Ellensburg. I would strongly suggest from both sides of being a tenant and a homeowner with them that you save your time and money and find another property management business to use! To top it off they are horrible at cleaning! The houses that they say have been freshly cleaned are insane!! It's disgusting to live in someone else's filth. Horrible horrible horrible all the way around!! read more

Charged for a security deposit along with an equally large pet deposit. Small part of carpet got ruined and they said that $2000+ wouldn't cover the damage. Should have just fixed the carpet ourselves. We did our best too improve this apartment for them (bought and replaced blinds for them because they were slightly damaged and left the yard better than we got it) and they still said that we owed them money after our lease was up. Waste of money. I highly recommend looking elsewhere. Have had much better landlords in the Ellensburg area. read more

I wish zero stars was an option... this was the most ridiculous experience I have ever had. Very unprofessional and unorganized in my opinion. read more

From a landlord's perspective, I LOVE these guys. I own a rental home about a half mile from campus, but I live two hours away, so getting out there is difficult. They do the showings, advertising, and know the CWU/Ellensburg market very well. They communicate very quickly and their processes are very solid. I wish I had them in the other cities where I manage rentals! read more

Update 6-5-16 - Do not expect your deposit back. I was CHARGED $400 !!!!! FOR CLEANING even though I cleaned the place twice before leaving out of which $75 was to replace a light bulb which never worked since the day I moved in. Extremely disappointed in the way they handle clients. I WOULD NOT RECOMMEND. Update 11/17/15 - I woke up this morning and saw that the carport has been emptied. Reviews on social media are handy for quick responses. Good work Accolade! Now waiting to see if rent will be credited for the days that I didn't get to use the carport. Update. Received some credit from the manager even though Nicole was defensive and refused to give me credit. Remember boys and girls, no good deed goes unpunished! 11/16/15 - I moved from Salem to Ellensburg for work in October. I rented my house from Accolade all over internet and telephone. I liked their electronic transaction forms so I did not have to mail or come down in person. Nicole was courteous and efficient when I drove up on the 5th of October. She told me that another tenant had stored their stuff in my carport but had been asked to empty it. So the carport will be available soon. Over a month later, I still don't have a carport. I had passed up several less expensive rental places closer to work just for the carport. The tenant using my carport has the gall to leave a note on my door on 11/10/15 asking me not to park on the side of MY house. I went to talk to her and say that since she was using MY carport, I have nowhere else to park. She refused to empty the carport and slammed the door at me. I called and emailed Accolade and all I got was "I don't know". The manager Sarah calls me on 11/13/15 to say that the carport will be emptied by 11/16/15. Well, today is 11/16/15 and the carport is still full of crap. read more

Sarah Laidler in response to my post claims to follow the law. Says she has 11 years experience. I'm curious with her 11 years and Certifications why she allowed remnant Bailes to cauae over 12k in damage. Hmmm professional. Incompetent read more

Horrible! Unprofessional! Rude! They have now twice scheduled other showings on top of mine and then blew me off when I wanted to put money on the place. Sarah is the worst! Couldn't make it to the showing, so she sends her dad who knows nothing about the place! Twice they've done this to me now. read more

I loved renting from them! They were really nice and always willing to work with you and help you. They would get things fixed very quickly and to the best of their ability. I would recommend renting from them to anybody. read more

I had the BEST experience working with Sarah Laidler and Ann Shaw from Accolade. They professionally took care of my rental property for several years. Whenever an issue came up that needed attention, I simply would ask Sarah, "What would you do if this was your home?" In every instance I took her personal advice and have never been disappointed. I recently sold my house AS IS and was worried I would not be able to find a buyer. Sarah found TWO buyers very quickly and both her and Ann worked together towards a successful sale! Accolade has my highest recommendation. read more

I have rented 3 properties thru Accolade, they treated me very well so well in fact that I purchased two more homes thru them and working on a third. I can't say enough good things about them. In addition from the renters side they have never said a negative thing about Accolade read more

I want to point out that my wife and I were ready to give up on our home search when I called Sarah at Accolade, and I am pleased to announce we are about to close on a home that we got "under" our budget. This company blows me away how they go above and beyond to make sure their customers are cared for. They walked us through a ton of houses and helped us in making a smart decision on my wife and I's first home. Sarah really helped in the understanding of the process and worked hand in hand with our broker at Cornerstone (Dave Ronning) to make sure we were taken care of. She was even taking time away from her family at 10pm at night to make sure she got back to us the same day we contacted her with questions! I will always recommend Sarah and her team at Accolade and will use them in the future for all of our future home buying! read more

Rachele from Accolade has been extremely helpful throughout our renting process! As first time renters it is really nice to have an agent who is so helpful! read more

This is really an "A" team. Each and every staff member took a personal interest in my transition into renting. They do an excellent job of making you an important part of the process. The timely responses and preparations, the attention to detail, and the extra considerations they are willing to provide, speaks volumes to the way these great people manage their business, and properties. Just like they would, if it were their own homes. Many thanks to the Accolade team. read more

Wonderful neighbors. The homes are 20+ years old, and need work. When you move out you'll be blamed for everything that has ever gone wrong. No deposit returned. Dave is a money hungry landlord. read more

After moving out, accolade went through their assessment of the house and did all repairs that were needed and then sent us our remaining security deposit. A couple months later they contacted us via email and said we had outstanding charges that if not paid would go to a third party collection agency. These charges were over what was already covered plus much more. They charged us for many items that were already damaged before we moved in such as drywall, plug-in covers, and their fence. Plus they charged for cleaning of a house that was spotless. Very disappointed in the ethics that go on within this work place. DO NOT USE ACCOLADE. read more

This was one of the worst experiences I've ever had while trying to find a place to live. One of my friends was moving and I was interested in his old house, so he told me to contact Accolade Property Management Group. I called them, and they said that the house would be available and that I could place the deposit down for that house that day. I gave them the deposit, which they told me was refundable, only for them to call me a few weeks later and tell me that one of the tenets from that house wasn't moving out after all. They offered to move the deposit to a new house (one that wasn't as good), so I did since I needed a place to live. They then inform me (another few weeks later) that they haven't received my roommates application, even though she sent it in and was charged an application fee. They sent me an email saying that I would lose the house and deposit if they didn't get all applications before 8:00am the next morning. They waited until the last minute to tell us that an application was missing, and didn't give us any time to submit another one. We ended up losing the house, and they never refunded the deposit! And I needed to find a new place to live! They wasted my time and stole my money! This whole time they were very unprofessional. Never EVER rent a property from Accolade if you can help it. They are the worst kind of managers you could come across. read more

Don't even start with these guys. Such a pain to get in, and once you're in it's not any better. They keep demanding more information and more payments with no heads up. They will charge you for EVERYTHING! They took an assessment of the property and marked all the things that needed to be fixed, then three months later nothing had been fixed. We'd call and email and they'd say they'd get right on it but no one would show up. Our back door was broken so anyone could get in and it took them over two months to send someone out, then when they got there they said they didn't have the parts with them! Heaters were broken, microwave was broken, locks on both front and back door were broken, holes in the wall, outlets not working... the list goes on. They're rude to their customers and have all kinds of catches in their contract. If anything goes wrong, you're expected to pay. Which shouldn't be the case because rent is outrageous. Very unprofessional. read more