I am leaving this review after exhausting all reasonable attempts to resolve matters privately…read more My experience with Accolade Property Company was marked by consistent deflection of responsibility, a lack of good-faith engagement, and a pattern of minimizing serious tenant concerns rather than addressing them. At no point was I disruptive, unreasonable, or unwilling to cooperate. I documented everything carefully and communicated clearly. Despite this, Accolade repeatedly reframed legitimate issues as personal problems rather than property-management responsibilities. When financial and disability-related hardship became unavoidable, their response was not accommodation, problem-solving, or even neutral professionalism--but distance, delay, and dismissal. What concerns me most is not a single disagreement, but a pattern: Legitimate complaints are reframed as tenant "issues" Accountability is avoided through technicalities Empathy and discretion are notably absent Tenants are left carrying consequences that management helped create or worsen I am aware that some negative reviewers are possibly portrayed as unreliable or "mentally unwell." I want to be very clear: this review is based on documented interactions, timelines, and outcomes--not emotion. Anyone reading reviews should pay attention to how often serious concerns are dismissed rather than answered. If you are a tenant dealing with financial strain, disability, or any situation requiring fair-minded property management, I strongly recommend proceeding with caution and keeping meticulous records.

This company needs to be checked by BBB charging holding fees not returning them . They could have…read moreseveral families trying to rent same house and not choose any. Seems like a shady company .

I went to tour a property out in Ellensburg. I called and they scheduled me last minute, which was…read moreappreciated! The person giving me the tour was late, but communicated that to me - and since he squeezed me in last minute, I had no complaints. When touring the property, he asked my budget and what I was looking for in a living situation. I explained, and he asked if he could show me one more property that would fit my "wants" in a house. I said yes, and he showed me another property that fit what I was looking for. So far, I've only had good experiences with Century 21 Property Management.

Living at a Century 21 property has felt like the ultimate bait and switch. Initially, it was truly…read morea saving grace being able to rent with them after a challenging 2025. There were a few minor maintenance issues when I moved in, but putting in a request got them resolved quickly and communicatively. Fast forward 8 months and I hate that I felt so lulled into trusting them, when at the end of the day they are just another company that's main goal is profit. First of all, my apartment had an ant infestation at the end of April that, despite STILL having an open maintenance request (submitted May 4th) has never to my knowledge actually been dealt with by them (I had to buy the traps and spray and take care of it myself). Second, one of the draws of my apartment--a large balcony, is essentially unusable now that the weather has warmed up because the number of bees in/on/around it all day literally puts my life at risk as someone deathly allergic to them. There was even a hive forming on the overhang of the roof. And worst of all, if anything comes up that may require you to break your lease early--be aware that on top of the fees to break the lease, you'll still be required to essentially pay monthly rent for the remainder of the time on the lease until they can get around to renting your place again. My single, disabled mom's health is not doing well and I need to break my lease 2.5 months early in order to move closer to her. After clarifying what the cost would be to break the lease, and not getting a reply until almost a week after I followed up, I was floored that no amount of trying to communicate proactively with them about a payment plan, was even remotely going to be considered as an option. The stupidest thing is that I'm not even trying to get out of paying them the full amount of money (despite the absolute predatory nature of that policy in general), I'm just also not able to afford rent at two apartments right now, but the lack of ability to even work with a person is honestly disgusting. And what's more, the inability for the property manager to even acknowledge the reality of the overwhelming, emotional, real life human struggles that I'm facing, outside of just a vague one-liner at the end of the communication about me needing to "weigh my options to make the best decision" is cowardice and would have been better not to be said at all. I get that at the end of the day, all that matters to property management companies is money. However, the fact that Century 21 CLEARLY owns SO many properties in just Ellensburg alone, adds to how disheartening it is that they're treating it as if ending a lease with two months to spare will bankrupt them if they don't get that money at the immediate moment they expect it. They'll welcome you understandingly, and with kindness and flexibility, especially if you're coming to them at a time of desperation. But they also have zero interest in seeing you as anything more than a rent check once they've gotten you.

Very difficult owners to work with. I signed a new lease for the fall and needed to break it in the…read morespring. My lease clearly stated that I only owed the amount of rent until a new tenant was found. I happily paid it. The owner stated that I needed to pay additional thousands of dollars in costs of finding a new tenant. I shouldn't have to explain the RCWs in her lease to her. Find somewhere else to live.

I've heard horror stories about renting from Graf, but I honestly can't tell you anything bad about…read morethis company. We've lived in a newer unit for the last 6 years and if we ever have an issue, maintenance is there within a day. They are helpful and walk you through the rental process. Apartment living is a pain, but Graf makes it pretty easy. The only complaint I have is snow removal could be better, but they are usually on it by 11am if the snowfall is crazy.

I have rented duplex and apartment spaces from Graf Investments twice in the last two years…read more Generally my interactions with the staff were great. Both spaces were clean, well taken care of, and comfortable. When contacting the office by phone or in person, I was always treated with care and respect. My last representative, Alyssa, was particularly helpful and responsive in addressing any questions or needs regarding the apartment. When I moved out of the second apartment space, the transition was smooth. The rent was reasonable for this area and overall I had a good experience with Graff.

The owners of this company used to manage Senator, Cascade and Savoy Apartments. It is so tragic…read morethat every time I contact them they are all rented out. :( Josh and Dj are very detail oriented gentlemen and if you ever disagree with what they said they still know how to handle the situation calmly and peacefully. Highly recommend them over some of the other management companies in Yakima County.

From the owner: Property Management Real Estateread more

Wayne Stroscher is a long time agent here. The hardest working man in real estate. Wayne has…read morebeen my realtor for many years now. Securing several properties. The consumate professional to a fault. Always going the extra mile to insure every detail is given attention. Shepparding transactions to the bitter end. Beware!!! Wayne will not let you forget him. Expect handwritten "love notes" on at least a monthly basis once he has you in his data base. You can however, call him anytime if you need referals on other real estate professionals. Give him your business and your referals. You will not be disappointed.

I can not recommend Remax Community Realty for property management. Consistently fail. Lots of…read moreexcuses, no action on basic property issues. Failure on basic communication.