The ServPro experts I encountered from my initial contact, to the general manager and the two…read morehighly skilled, courtesy professionals Andre and Luis were nothing short of amazing! The response time by a general Manger after my initial contact was outstanding! The general manager assigned a team to examine my damaged area was just hours...the team of Andre and Luis came the same day, assessed the needs of my situation and immediately began work. Just two-days later my damaged n areas we just like the advertising indicates...like it never happened!!!! I highly recommend the ServPro team...they absolutely did not disappoint! Price was reasonable, service was incredible, will absolutely use in the future if needed!

ServePro was professional when they worked directly with me during the time of service delivery…read more However, as I started to unpack the returned boxes, several of my items were damage and and / or missing. I was extremely frustrated that this how my belongings were brought back to me and items that were irreplaceable are now gone.

My main line was backing up into my basement any time large amounts of water had been used (e.g…read morebathtub or washing machine draining). I called after the second instance, and they were able to get a plumber here to snake it right away the next morning. After an hour or so, I was informed the snake was getting stuck, and he had to call a camera guy in. Camera guy informs me that tree roots have damaged my line and a 30' section needs to be replaced to the tune of over 9k. I called a small local company for a second opinion. It wasn't tree roots - the line itself was broken and everything was draining into the dirt, hence the backflow when there was more water than could be quickly absorbed. They recommended the same amount of line be replaced, but for half the price.

Terrible company they take advantage of the public, overcharging on everything. I WOULD NOT…read morerecommend this company to anyone even if you're having an emergency. Just look at the other reviews on here and you'll see...

Joel and his team were amazing to work with. Best prices with everything included...no additional…read morefees! They were professional, prompt, and communicative. I wouldn't hesitate to call this company again for all our cleaning needs! 100% recommend!!

We got our whole house shampoo vacuumed, plus pet care treatment, and it was a great experience…read more Joel took the time for a quote and didn't oversell us; he was very reasonable and helpful. His staff are great, efficient workers too. They got out some stubborn stains. It was very professional and I'd use them again. Plus, the house was left smelling fresh like oranges!

Paul Davis was quick to respond to the pipe break in my basement during our awful cold snap. They…read moredid great work, tearing out the wet floor the next day and working with me to get it replaced quickly. Had very efficient communication with the project manager. Made the restoration upheaval so much more bearable. Really recommend this company! Roz C.

If I could give a lower review for this company, I would. We had a overflow in our basement…read morebathroom. We got quotes from several different companies and we knew the Paul Davis name that they had integrity and compassion for restoration. Well, I was completely wrong about all of that! The initial mitigation process was amazing! Chelsey and her team had it cleaned up immediately. Then we worked with Jamie for the loss property items. She was a complete dream to work with. Then it was time for the build out of the basement. Mind you, we've had this issue since October of 2025. We started the build out in November. It's June, almost July and our basement is empty. Half of the time they were complaining to our insurance company that they couldn't get into the home due to the homeowners not letting them get the work done. HELLO...I work for a living and so does my husband! Thank God my office is gracious enough to let me work from home every so often to let these idiots through the door. I would take days to work from home for the team to build out the work. The contractors would get there say around 9 - 9:30 and leave by 2pm doing little work. We did have one contractor - the drywaller, Allayn who worked his ass off. He even came on Saturdays to get the job done. He felt awful that we were getting jacked around. We've had some of the contractors even say that Paul Davis doesn't communicate with them. Gives them a few days to clear their schedule to come work for :30 min. The other contractors we've had to deal with were subpar or didn't get the notification from our PM in enough time to actually DO something. Most of them would leave around 2 - 2:30 saying they were done and here I was alone in the house...just waiting for someone to come and do their job. It's been exhausting. Then we got the news that there was a MUD water main break in January. We found out that we were being pushed to the side to have them do work for MUD. We have been working on this project since OCTOBER and now, we're pushed to the side because MUD said "JUMP"? Ridiculous! Now, we find out that they are dropping us because we are being too difficult. TOO DIFFICULT? We just want communication (which there was hardly any - sometimes we'd go 3 - 4 weeks without any communication from our PM) and the basement to be just like it was before the overflow. Do yourself a favor and RUN AWAY from Paul Davis!! It's been an awful experience with the PM and the contractors. Don't do work with them, please! Even our neighbor lady had to threaten to sue them if they didn't get their act in gear. So, it's not just us! Don't hire them!

I called them on a Friday, they came over did the estimate and we're ready to start work at 9:00…read morea.m. monday. They were so fast tearing the floor out and prepping the kitchen for everything that needed to be done and if I ever need work like this again, they're the people that I'm going to call. I cannot say enough good things about them. All professional all really nice guys. I have a little dog that hates men, she loves every one of them. I'm one of those people that if my dog likes you, you're okay. And the job cost less than I expected.

From the owner: RestoPros of Omaha is locally owned and operated, backed by the support of a Corporate team. Our…read moregoal is to help families and businesses (residential and commercial) recover from disastrous situations. Our certified team is ready to help. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community. Contact us today to request your free inspection.

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!