Kim is hands down the best agent you could ask for! She is there for you one hundred percent if you…read morehave to file a claim. If there's anything about your policy you're not sure of she's there for you. I could not ask for a better insurance agent.

I would like to take the time to everyone know how much I really appreciate your help with my 91…read moreyear Aunts, problem with her car insurance and DMV issues. I, and my Aunt have had many sleepless nights with this insurance issue weighing heavily on our minds. Even thou she does not drive having her license to her, is still a strong since of independence and self-worth. This is extremely important to her. There are few people who take the extra effort to help, customers resolve their problems. My wife and I have had insurance with your company for many years. (30 years+). My wife told me that the high level of customer service she has received from you, Sherry Foster, Sherri Dechant, and Pam before she retired, is why we will stay with your company. We will continue to strongly recommend your business for any insurance needs, if asked, we will share this with others as well. I just think in a culture where you always hear the negative feedback, louder than positive feedback, it's important to let people know what they are doing makes a difference to others. Your help took a heavy burden off of my back, and I am forever grateful.

I am A new customer after comparing options and price to three other quotes.Terrific personal…read moreservice and extreme confidence in my choice.Thank you Insurance Consultants Of Lynchburg.

What an outstanding customer service experience. Yesterday, I called the office because my car got…read morestuck on ice in my driveway which is very steep. Tonya set up Mitchell's towing to come right out and pull me out. It was a no fuss interaction. The entire team Rob, Tonya, Sarah, David and Laura do an outstanding job in providing the best customer service experience via quality and quantity at all times . I always feel like a VIP when dealing with Rob's office at State Farm . Thanks guts !

I have been with State Farm for decades…read more Really outstanding service by this office. Every time I have contacted their office in the past, they have been very well informed, prompt and helpful. Once, they even notified me that I qualified for an additional discount. Very reputable. I recently had the unfortunate experience of filing an uninsured motorist claim. Rob Chapman's office was extremely helpful and got everything taken care of very quickly. It was a major accident, but piece of cake to get my truck back together with minimal involvement required by me, I was pleasantly surprised how they handled everything for me. My truck is as good as new. Best agent I have had.

Excellent - Courteous & On Time !…read more insurance Review & Changes ...Docs Sent. Thank you Chris.

This company is just another scummy debt collection agency. The staff that handles phone calls are…read moreextremely rude. A few suggestions if you have to deal with these folks. 1) Record any and all phone calls you have with them. The state of Virginia is a one party consent state. So, as long as one of the people involved in the phone conversation (yourself included) is okay with the conversation being recorded, then it is perfectly legal to make a recording. Basically in Virginia you can record a phone call or in person conversation without telling the other person that you are recording as long as you state either prior to, or after the recording, that you yourself were okay with the conversation being recorded. 2) Don't fall for their fear tactic of telling you that having a medical debt will negatively affect your credit score. The truth is earlier in 2023 it became illegal for the three major credit score companies (FICO, TransUnion, & Equifax) to count any medical debt less than $500 against your credit score. So if this company is trying to collect a medical debt from you and it's less than $500, just laugh when they tell you they will report your debt to the credit bureaus. They can report it all they want, but legally, the credit bureaus can't hold it against your credit rating.

As a consumer and someone who actually had the misfortune of having a electrical repair bill come…read moreto their office for collections, I can say they were very respectful and kind. They worked with me to set a payment plan that was within my budget and were even able to hold the bill so it didnt report to any credit reporting agencies.

My agent met with me, answered all my questions without any pressure, gave me an awesome quote. I…read morelook forward to working with him.

We switched to Allstate when we didn't get good customer service from our previous insurance…read moreagency. Tom and his staff are always friendly and will take time with their insureds. They are a blessing to us.

I've been working Woodforest for years now and have always received great customer service. when…read moreissues arise they have been prompt and helpfu!

I owned a business account here thinking it would be convenient to be able to bank at almost any…read moreWalmart. Wrong! This bank is all about fees. They charge for absolutely everything. Pick any bank, except this one.

There was suspicious activity on my account, caused by yours truly; apparently my own actions…read morecaused the fraud detection department to accuse me of "Impersonating a hacker". Anyway, the Graves Mill branch of the bank came to my rescue. Manager Nathan Joseph, Senior Premier Banker Shawn Adams, and Associate Personal Banker Becky Nati had me up and running again after a week and a half of frozen online accounts. I can see my money again. Yay!!!

I went to this branch on 7/13/2018 to get my underaged son's debit card replaced . I waited for…read moreawhile to be serviced only to be told to call the 800 number because my son was not with me. Well , we all on the same account and this is the first time I was ever told this. I did call the 800 number and the rep told me I could have indeed done this at the branch. I called the branch manager and left him a message about my concerns of the lack of customer service. And he has NOT returned my call. I should have gone to the Graves Mill location like I ALWAYS have done but this was closer. This branch need me assistance with customer service.