After a sudden water emergency, we were overwhelmed and unsure what to do. Hayden Insurance was…read moreincredible. Within hours, they guided us through filing the claim, connected us with The Crew (emergency water services), and made sure our policy covered the damage.They handled everything quickly and professionally, and thanks to their help, we had repairs started within days. I can't thank them enough for turning a nightmare into a manageable situation. Highly recommend them for anyone looking for reliable, responsive home insurance support!"

I've had Hayden insurance for a long time and it seems like their rates are creeping up at an…read morealarming rate. I've never had to file a homeowners insurance claim but my rates have increased 61% over the last two years. I haven't got the bill for auto but hopefully it hasn't increased that much or I will have to start looking for a new insurance company.

Great customer service! Would really recommend this agent if you are looking to get any type of…read moreinsurance, answers all questions with patience and has the best knowledge to get you the best option/deal whether is for your business, auto or home. Awesome service!

I live in Northern Virginia and Bank of America is one of the big ones up there . Their online…read morebanking is phenominal! The highest rates on rewards (depends on your bank balance). For online shopping for example I get 5.25 % back in rewards. For grocery stores I get 3.25% back. I can move money around easily as well as scheduling bills to be paid. Awesome!

I would give them a negative 5 star rating if I could. I have never in my life had such poor…read morecustomer service. 2 times in one day I waited an hour for someone, anyone to answer the phone. We reported identity theft and a fraudulent account was opened I. our name. Trying to get the account closed out has been a joke. No one answers the phone - EVER. I wouldn't use this bank if it was the only one available

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch. Since then, they have given me excellent customer service, treating me like a member of the credit union more than just a customer like many other large banks do. Today, I happened to be in the Vinton area, and I decided to give their branch there a visit to check it out and to test the consistency of their customer service. It is conveniently located at 120 West Virginia Ave in a relatively small building but with a nice size parking and a drive-through as well. On the entrance glass doors, there are listed their days and hours of operation. It was decorated very simple with one open meeting room near the entrance and another enclosed with glass walls for more privacy. I noticed some literature was written in Spanish: "Encuentra tu Libertad con Freedom First." Which translates Find your Freedom with Freedom First. Another literature was about a relationship review to allow a credit union representative to meet with you to help you reach your financial goals. And yet another was about Freedom@Work. Helping businesses employees with financial knowledge. Just by reading these few literature one can realize that Freedom First Credit Union cares about people in the community. Their Mission is "Helping People Prosper- Helping Communities Thrive." At the back of this branch is located the main counter with their clerks ready to assist you with your business for the day. I approached the clerk on the left, whose name was Joshua, and he greeted me with a friendly hello and a "How I can I help you." I gave him my Credit Union Card and told him I wished to withdraw from my checking account $40 and would like it in four rolls of quarters. After checking my account in good standing, he asked me for my birthday to make sure it was me and relieve me from having to pull out a picture ID. He then had me sign for the transaction on an electronic touch pad. This was my first time in this branch, yet Jacob made me feel at home there, and this is something that I highly value about Freedom First. I have also used the service of their Financial Empowerment Center, and they have helped me with my setting goals, savings, investing, and improving my credit scores. I highly recommend Freedom First Credit Union for all those who are starting out to open a checking and savings account or who are not satisfied with their current bank or financial institution, and by experience, I can assure you that you will be better off because Freedom First truly has your best interest in mind.

My husband and I have used Croft Insurance Services and have been received valuable advice from…read morerepresentatives. We knew Mrs Croft would be retiring soon. The other day, we received a letter from her stating that she sold her business to another agency. We were hoping that our accounts would move along with our service reps. It doesn't look that way. Yesterday we received a letter from another insurance service company. Introducing themselves as our new agent. Next a follow up call to both of us today. The message said that the company is happy to introduced to our new agent. I know it's normal for businesses to change owners. This was so sudden. We were assigned a new agent who knows nothing about us. Mrs Croft did not let us know that her valuable agents would no longer be in this new company. Her business may be closing.. this is for the record.

The Mann Agency is the standard by which I measure other insurance/financial planning organizations…read moreby. They have gone to great lengths to be available to myself and my father. My father had especially difficult request which Mr. Mann and his staff attacked with gusto. It is no surprise to me that Mr. Mann consistently ranks among the top sales leaders in the state.

I tried to exchange a roll of quarters for a $10 bill, and I was refused because I am not a member…read more The manager was very rude about it. I've she made me feel like I was breaking the law.

I have to be honest. When I first saw all the 1 star ratings I was surprised. But after my…read moreunpleasant and disheartening experience with Freedom First I completely understand. They initially touted themselves as the "neighborhood credit union" willing to work with the community and willing to overlook financial challenges to give their customers a break. It couldn't be farther from the truth. I been with them for well over 6 yrs and despite making more money and bettering my credit score I can't get a $200-$500 credit limit increase. Furthermore one of the officers suggested I close my credit card account and one reason given for the denial was because I had (less than $50) minimal balances on my other cards. Any financial expert would know that closing ones credit cards lowers ones credit score. Additionally credit card companies want to see continual usage on the card or they'll close the card for inactivity. Take my advice, don't count on Freedom First to help you improve your credit. They won't!

Keira Burnette very kind and helped me so much She gave…read morevalued information Thank you Keira