Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch located on the corner of Campbell Ave and First Street. Today, since I was in the area of Crossroads shopping at BJ's, I decided to visit the Freedom First Credit Union branch there. The branch is located in a modern small strip mall together with Tropical Cafe and with the Roanoke Financial Empowerment Center. Not only does this branch contain a drive-through, but it also has a modern ATM machine outside the building and a depository box as well. As I entered the door, the place was clean, modern, and decorated with extra large poster size photographs of family and people starting a small business. It also had some large size slide images display cases with Spanish writing saying: "A More Brilliant Financial Future Begins Here," and "Follow Your Financial Dreams with More Confidence." There were also individual offices with glass walls where soon to be customers or current customers could go to discuss with a Freedom First Credit Union representative their current needs and the financial services that could meet those needs. The place also had modern, comfortable seats spread around so people could sit and wait. In the end, there was the teller counter currently with two tellers. One of the tellers was assisting a customer, and the other teller greeted me with a smile and a warm welcome. I handed her my Freedom First Credit Union Card and requested four rolls of quarters from my checking account. After looking at my account in her computer and seeing that it was in good standing, she efficiently processed to obtain the four rolls of quarters for me, had me sign the digital display, and provided me with a receipt of the transaction. Besides the fact that you can open an account at Freedom First Credit Union with very little money and their staff are very friendly and professional, I also enjoy the convenience of their user-friendly app. You can see all your transactions in the palm of your hands, transfer your money from one account to another, take a picture of a check you received and make a deposit via your app, and have useful information about financial planning and the other services they provide. One of these services is the Roanoke Financial Empowerment Center, where you can meet with a financial counselor and receive financial education and advice. Another service is meeting with a credit union representative to review your current services and see if you would benefit from adding additional ones or modifying your current ones. Another is meeting with a financial planner to talk about investments. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the university, that at that time was known as Bank of Boston; I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening a new account for the first time or those who are considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere. This is one of the advantages of dealing with a credit union over a large bank. I highly recommend the Freedom First Credit Union to all of you who would like to have a relationship banking experience and be treated like a member of the family.

This is not a bank or credit union. if you want your funds cross mingled , lost , or outright…read morestolen this is the place for you . customer service is a joke at best . Management knows catchy lines like "we care about our community been working it for decades " but can't spell it correctly, Management also enjoys blaming you the customer for their errors . you would be better putting your funds elsewhere.

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch. Since then, they have given me excellent customer service, treating me like a member of the credit union more than just a customer like many other large banks do. Today, I happened to be in the Vinton area, and I decided to give their branch there a visit to check it out and to test the consistency of their customer service. It is conveniently located at 120 West Virginia Ave in a relatively small building but with a nice size parking and a drive-through as well. On the entrance glass doors, there are listed their days and hours of operation. It was decorated very simple with one open meeting room near the entrance and another enclosed with glass walls for more privacy. I noticed some literature was written in Spanish: "Encuentra tu Libertad con Freedom First." Which translates Find your Freedom with Freedom First. Another literature was about a relationship review to allow a credit union representative to meet with you to help you reach your financial goals. And yet another was about Freedom@Work. Helping businesses employees with financial knowledge. Just by reading these few literature one can realize that Freedom First Credit Union cares about people in the community. Their Mission is "Helping People Prosper- Helping Communities Thrive." At the back of this branch is located the main counter with their clerks ready to assist you with your business for the day. I approached the clerk on the left, whose name was Joshua, and he greeted me with a friendly hello and a "How I can I help you." I gave him my Credit Union Card and told him I wished to withdraw from my checking account $40 and would like it in four rolls of quarters. After checking my account in good standing, he asked me for my birthday to make sure it was me and relieve me from having to pull out a picture ID. He then had me sign for the transaction on an electronic touch pad. This was my first time in this branch, yet Jacob made me feel at home there, and this is something that I highly value about Freedom First. I have also used the service of their Financial Empowerment Center, and they have helped me with my setting goals, savings, investing, and improving my credit scores. I highly recommend Freedom First Credit Union for all those who are starting out to open a checking and savings account or who are not satisfied with their current bank or financial institution, and by experience, I can assure you that you will be better off because Freedom First truly has your best interest in mind.

I've had great service with this State Farm office for many years. Look forward to doing business…read morewith them in the near future.

'been using the services of Bill Keller's office for years now and I can unequivocally say that…read moreit's been an amazing experience. The #1 reason is the response time. When you contact an insurance office, you need something. They respond immediately and always with a smart, sensible answer or sound piece of advice. Yes the rates are reasonable and that does matter, but I'm big on customer service, and I'd say you will never be let down if you bring your business here!

After a sudden water emergency, we were overwhelmed and unsure what to do. Hayden Insurance was…read moreincredible. Within hours, they guided us through filing the claim, connected us with The Crew (emergency water services), and made sure our policy covered the damage.They handled everything quickly and professionally, and thanks to their help, we had repairs started within days. I can't thank them enough for turning a nightmare into a manageable situation. Highly recommend them for anyone looking for reliable, responsive home insurance support!"

I've had Hayden insurance for a long time and it seems like their rates are creeping up at an…read morealarming rate. I've never had to file a homeowners insurance claim but my rates have increased 61% over the last two years. I haven't got the bill for auto but hopefully it hasn't increased that much or I will have to start looking for a new insurance company.