Called Trustone customer service for assistance with one of my cards. The rep "Luisa" was very rude.read more

I have never belonged to a credit union before, but I am so glad to be a member with TruStone. I am…read morealways greeted upon arrival and feel like I belong. My daughter had a lot of change I had been collecting for her and instead of opening just a savings account, Corbin was able to help me open a CD so she can continue to earn money on it as well. I was able to refinance my car, get a checking account for myself and even opened a savings account for my daughters fundraisers we did through dance. I highly recommend this branch. Lisa, Adriana, Andy, Becky, Moises, and Corbin have been so helpful answering any need I have. Thank you!

This location is okay, the neighborhood is a little sketch. No notary public at this location. It's…read morea half mile from the UPS store.

Been here in line for over 25 minutes now. The lobby is ringed by offices with people sitting in…read morethem doing absolutely nothing and just a single teller. This company has become a joke - an unfunny one since they're holding people's money hostage.

The fine print on their CDs is brutally stacked against you. It allows them to roll the CD into a…read moremuch lower rate after the initial term. Unless you tell them not to, but you have to do so in a very narrow window of time, and you have to fight through their atrocious phone tree to get there. If you miss the window then they'll penalize you for "early withdrawal" when you get out of the new lower-interest CD. It's all legal 'cause it's in the fine print. But it's abusive. The company has no regard for its customers.

Too slow and long lines always problems that seem fixable by only one teller…read moreSeldom have drive up service

I opened two new accounts at this bank the day after they opened and was blown away by every single…read moreteam member I interacted with. The lobby is beautiful, clean, welcoming, and modern. Every employee is friendly and goes out of their way to make you feel welcomed. They were knowledgeable and helpful. I had full confidence that they could assist me and would recommend this team and branch highly!

I do not have any specific location for this bank, just need to say stay away. When we had them…read moreas our bank and had fraud activity they simply closed our account, when they were our Amazon credit card and my card was stolen they stuck me with the bill they do not protect you from fraud at all.

Joe Becker is the best mortgage guy ever! Very good rates. Very knowledgeable, hard working and…read moregave great advice on all aspects of the house buying process. I would recommend everyone to trust in his help.

From the owner: Progressive Lending Solutions is a Highly Recommended Mortgage Company for several reasons! Our…read morefocus is to save our clients time, money and to assist them in achieving their version of the american dream. We use our broad range of resources as well as our expertise to provide our clients with the RIGHT product that fits their needs. We are one of the oldest and most experienced Mortgage Brokers in WI and MN that takes a collaborative approach to mortgage lending. Whether it's USDA, VA, Conventional or FHA. Whether it's a 15, 20 or 30 year note or a hybrid ARM we go to work not only for you but with you, to discover the best mortgage product for YOU. The truth about the mortgage industry is that it has changed dramatically. We are not in the business to grant loans to everyone. In fact, we focus putting our clients in the best loan that fits their needs and if timing isn't right, we set them on a path of learning, credit and income development and patience until they are well capable of taking on a mortgage loan. By spending the time on the front end and, often times months in advance, we are able to come up with a solid game plan that ensures our best chance of final approval. We would love the opportunity to work with you on your mortgage options.

A fairly new build which is within close proximity to my home. I absolutely adore the single lane…read moredrive through and have never experienced wait times. In fact, I can usually drive right up and get what I need. That was the case (again) today! I used the drive through to obtain a cashier's check which I learned was easier to process inside but when I mentioned I had my dog with me, the banker was able to accommodate me as is which deserves all the 5 stars. Additionally, there is normally a $10 service fee for this transaction which she waived (double yay). Anytime you use the drive through, the banker will be on TV just like you will be to them. It's high tech and efficient. I was able to get what I needed. My banker was professional, courteous and genuine. She even gave my dog a bone when our transaction was finalized. I will for sure be back! Thank you U.S Bank!

Tried to go in to get lock box emptied. Sat for 2 hours with my 92 year old mother. I have never…read morebeen so insulted in my life. They ignored us for hours and finally came up to tell us we couldn't do what we came there for. Can't go back until mid-August. Disappointed and very unhappy!

Thank you Johnathan and Robert…read more Johnathan is an excellent business/salesman that took the time to listen to me and find a car I wanted. Despite his busy schedule I never felt any pressure to buy a car I didn't want. I now have a car I love to drive that's in excellent condition. Robert took the time that was needed to find me financing from a lender that set my monthly payments at a price I can afford. This wasn't easy because of my identity theft. He explained the terms of my financing so I understood everything completely. I never felt rushed even though this process kept them open after business hours. I would recommend West 7th Cars and Credit to everyone I know looking to purchase a car. They have a huge selection of beautiful cars to pick from. Thanks again to a couple of really cool guys. Your excellent service shows that it's about having and keeping happy customers and building future relationships. Your future looks bright. Take care, Emily, Chops and Nash Potatos

Thanks to Jonathan for all the help great service answered all my questions help me getting the…read morebest deal i would highly recommend!

I opened a checking and savings account with this bank in early May after my 87-year-old mother,…read morewho has been a customer for over 15 years, highly recommended them. Unfortunately, my experience has been nothing like hers. It is now almost July, and I still have not received my account information or my debit or credit cards despite having to call customer service at least five or six times. No customer should have to repeatedly chase down basic account materials after opening new accounts. What finally prompted me to write this review was my interaction with a customer service representative named Penny. From the start of the call, she repeatedly interrupted me while I was trying to explain why I was calling. She even argued with me about my mailing address, despite the fact that many eastern Twin Cities suburbs use "Saint Paul" in their mailing address. As I explained that I was understandably frustrated after nearly two months of trying to resolve this issue, I felt that her tone became increasingly dismissive and condescending. Rather than listening, she repeatedly told me to "calm down," said things like "Oh, you poor thing," and spoke to me in a way that felt patronizing instead of professional. I was also placed on hold for nearly 20 minutes just to retrieve my account number. After the call ended, she called me back and left a voicemail that I found highly inappropriate and unprofessional. At that point, I had completely lost confidence in the level of customer service I was receiving. I will admit that after weeks of frustration and what I felt was disrespectful treatment, I became upset at the end of the call. However, that frustration was the result of nearly two months of unresolved issues and an interaction that I believe could have been handled much more professionally. I chose this bank because of my mother's excellent experience over the past 15 years. Sadly, mine has been the exact opposite. I hope management reviews this situation, listens to the recorded calls and voicemail, and takes steps to improve how customers are treated. No one should have to fight just to receive their account information and basic respect.

The online phone banking information is always a random mess . You will be asked to press 1 or 6…read moreto check your balance. If it instructs you to hit 6 you're screwed, you won't be-able to check your balance and their promise of 24 hour help is a bald faced lie . I have a disability that doesn't allow me to work effectively on a computer for on line banking . So it's just a big F you disabled patron , no help for you this weekend.

I absolutely love banking here! Everyone knows me (or my father, who works for Xcel) by name. The…read moreloan process for my car was simple and easy with Rita. The online accounting is easy as well, I have the app (although I wish that there was ApplePay for my bank. The only down side (which doesn't bother me much it helps me save anyways) is that since it is a credit union they are closed on weekends so my paychecks (which process on saturdays) don't go through until Monday morning when they open. Or, per usual, any payments or charges made on the weekend don't clear until Monday as well. But like I said it doesn't bother me much. I highly recommend this bank if you are an employee or family member of an employee. The interest rates for loans are also fairly low and reasonable. They also have cash back rewards and atm fee returns.

From the owner: Northern States Power Credit Union remains a not-for-profit banking alternative owned by our…read moremembers. NSP Credit Union presently serves more than 4,000 members, with approximately $48 million in assets. We remain a strong institution where fees are few and personalized service comes first.

I have moved all my accounts here. I even refinanced my house through them to escape the big banks,…read morealthough I'm disappointed to say that three months later they sold it off to Wells Fargo! But Affinity still services the mortgage, so I get to deal with their cheerful staff when I need something. I'm self-employed, and they worked with me to make the refi go as smoothly as it could. They also have an awesome car buying agreement with a number of local dealers. Walk in to the dealership, tell them you're an Affinity Plus customer, and they will give you a great price without haggling. I went in with a specific number in mind for the car I and features I wanted, and the credit union price was actually less than I'd been shooting for! I don't live near one of their offices but they have a good network of free ATMs and there's always the mailbox and online service. They are NON PROFIT so their aim is to get the best deal for their customers, not their shareholders and executives, and it feels like it when you walk in.

Don't be part of the corporate bank kleptocracy. Put your money where you are a member: the credit…read moreunion! Low/no fees, super-competitive loan rates, free ATMs, staff that WANT to help you...How nice to actually like the place where you do your banking!