I would give them zero stars as they made a mistake by taking $350.00 cash I gave them to deposit,…read moreand they didn't, and continued to take $350.00 out of my account. This was May 8, 2025. It is now a week later and I still do not have my money back. Freaking cashier did a horrible job. Also if you try to call them, good luck because they are short staffed and NO ONE ANSWERS THE PHONE. When you finally get through, you Are told they will call you back but NEVER DO. THIS BANK SUCKS AND THEY HAVE NO CUSTOMER SERVICE -- it was all their fault but I am the one paying the price

Thank God Almighty I'm free at last, free at last…read moreBye, bye Wells Fargo This review is not so much for this particular location of Wells Fargo as it is for Wells Fargo as a whole and they suck on the hole. Go back 7 years ago or so and I arranged for an auto loan through Wells Fargo with a private seller on Car Soup. Went to the WF location in Eden Prairie to finalize the deal. What should have been a half hour (tops) deal ended up being a three hour ordeal. They could not get in contact with the regional office or corporate office or wherever in order to finalize the transaction. While we are waiting and waiting, the Wells Fargo lackey there pulls me aside and solicits me for a personal line of credit. Told him no, not interested. Thought that would be the end of that. Week later or so get a letter from Wells Fargo saying thank you for opening your personal line of credit. WTF? That shady mofo. This was many years before they got completely busted on this bullshit business practice. I knew back then I wanted nothing to do with them anymore. Unfortunately, I had my mortgage with them. Ugh. Transfered all my money to my local credit union, but kept a shell checking account for many years. Finally got rid of the mortgage and decided to be done with them. Went in to the local branch to cash in some coins and close it all out. Get to the front of the line and told they don't have the change counting machines anymore. Are you f'ing kidding me? This is 2017 and you are going backwards. Instead, they make you count and roll your own change before they will give you cash. The gal that I closed out my account with was friendly enough, but insisted on counting and rolling the coins for me. I was like if it is going to be more than five minutes, no. She persisted, and I relented and Wells Fargo wasted another half hour of my life. So glad to be done with them. Bank small and local! Peace!

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I love this cafe as a resting spot while shopping…read more As a Capitol One cardholder you get half off drinks. Today they offered free cute luggage tags. My Iced mocha was delicious

After almost 4 years of good payments they have removed my access to the online service after going…read morenegative due to a work Injury. Regardless of how loyal you are they will as the customer service representative put it "Teach you a lesson" for not keeping your balance above zero even in times of hardship. They only care about their bottom line, not how loyal of a customer you have been. This bank is exactly whats wrong with the banking industry. Dont get hurt and lose your job folks! ALSO dont bother making payments on your account in good faith unless it brings your account current, they will still restrict access.

Every time I speak to someone on the phone, they're kind of rude. I'm at 3 phone calls with the…read moresame experience. They are fine in person, so that's good. I don't know what is going on with the people who answer the phones, but it's bad enough that I think I'm going to close my account and go somewhere else. I have had better customer service elsewhere.

Had the opportunity to work with Vivianna Esquivel at the St. Paul branch, and I can't say enough…read moregood things about her consistent follow-up, professional demeanor, and overall care/support regarding a complicated loan process. Instead of just letting the initial process fall through the cracks, she offered soulutions to get around the obstacles surrounding my loan. While some bankers would have closed the door, she diligently worked with me to find the best case scenario and secured my transaction. Plus, she likes her job! It was very hospitable and a friendly "can-do" apporach that sustained my trust in doing business with Wings in the future. Way to level up, Viviana! :)

I love how you are greeted and feel at home here , Jennifer welcomed me in and got me hooked up…read morewith theola who did an amazing job getting me in and out and really going over everything thoroughly so I understood everything . THANK YOU

Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

They may not be a big name bank but the service is great. I have been banking there since I got my…read morefirst bank account. I feel no reason to change banks.

Bank of America Edina is understaffed, but provides fairly good service. This gigantic bank offers…read morean alternative to the local banks like US Bank and Wells Fargo. . I hope they stay open! Bank of America dies open and close branches like any business if the area doesn't support the business. They do offer several advantages over a local credit union. They aren't perfect, but they certainly "seem" to try.

I opened an account with a well-regarded local bank in wanting to support smaller institutions -…read morethe fact that it had a solid 5% credit card may have been a factor as well. Found out weeks later that they offered notary services, so I dropped by - and sat through over an hour and a half with the lovely representative who'd opened my banking account with them. As a smaller banking institution, they have less financial insurance backing on anything they guarantee. Notarization is the act of a bank serving as a guarantor, and given that I needed notarization on documents concerning several investment and retirement accounts, I could understand that they needed to cross t's and dot i's to the fullest extent. Unfortunately, what they needed, I couldn't get from my Fidelity app. After an hour and a half of trying to obtain what they requested through various means, we called quits. Recalling my ancient Bank of America credit card that qualified me as a Bank of America customer, I called the Bank of America Financial Center on my way out to the car. They had several notaries on staff, and getting me scheduled for a quick visit on last-minute notice took all of two minutes on the phone. Kudos to the representative who also took the initiative to ask if I needed witnesses provided by the bank to plan ahead for my arrival; I did. Upon entering the banking center, I was guided to an office at the end of the space and immediately noticed a few unique traits about the notary seated there - his attire was on the flashier side of conservative, his gesturing and signature were equally grand, and his overall mannerisms hinted at a person of impatience in general. He wasn't overtly impatient with me. It was more the surprisingly quick glances over my documents, the rushed cadence of his speaking, his obvious impatience with waiting on team members to be witnesses. I get that the end of day was approaching, but his mannerisms seemed more a part of his overall personality to me than time sensitive. I'm amused in writing this line and being reminded that the lovely representative at the aforementioned local bank patiently sat past closing time when she realized I was also interested in opening the 5% credit card after having already opened the bank account for me - I had suggested addressing that matter another day, but I imagine she was happy to secure an additional account at the end of her day. Anyhow, a stark difference in customer service there. I still mentor in interpersonal and business communication, but even guests without communication training would be able to pick up on cues this obvious, even if they may not be able to pinpoint them enough to put what they are witnessing into words directly. A person trained in communication studies may observe these traits without being personally affected, but normal guests are more inclined to feel discomfort due to the sense of impatience that permeates his interactions. Not a good look for a bank that is a national household name. Unfortunately, the notary did only glance over the documents, so he didn't catch a document that needed his notarization. I thought that it was California-specific; it wasn't - but I wasn't the notary, and I was sitting with one. It is a notary's responsibility to their employer to check each and every document presented in any notarization request, especially in considering the weight of responsibility that a notary stamp and signature represents, so I'd have an issue with this oversight whether as a customer or if I was Bank of America management. Thankfully, Fidelity was a mere five minutes away, so I was able to run back to Bank of America to get that corrected and return the documents to Fidelity without losing much more time. Despite this mishap rooted in one team member's impatience, I will always recommend keeping one banking or credit card account open with a big bank. The far larger financial insurance policy means a more convenience experience overall, such as (normally) painless notary services and far less likelihood of hiccups in everyday spending (I've had two minor hiccups with my 5% local bank card already due to frequent traveling patterns they're not used to seeing). It's why I still keep my first credit card minimally active, even if the card incentives are no longer competitive given the rest of my little curated rotation.

Chris at AskUSBank in Washington State (?) solved my problem in two days, restoring my faith in…read morehumanity. Many thanks go to him and all who helped retrieve my stolen money. It took a few months but I am very grateful. Thank you again.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Another nice U.S. Bank location, as far as I'm concerned. It has one of my favorite features of…read morehaving drive-through teller service, no drive-through ATM, though. Bummer, dude. I only come to this location when I'm running errands in the area. I was there yesterday, went in to use the ATM, then proceeded to the teller station. The young woman who serviced me was very nice, polite, struck up light convo. She was efficient and quick, which always helps. I was in and out in about five to seven minutes. Going through the teller service is here is about the same as the prior location I reviewed, but maybe a little faster. This one doesn't give out candy, tho. LOL So, this one will also be on my regular list when I need banking services.

Came to this US bank location as I was switching from TCF to US Bank due to issues with TCF…read more Setting up the checking and savings accounts went smoothly. I was promised my cards by the that Friday (set up took place Monday). Delighted, I transferred all my money from TCF to US Bank, eagerly awaiting my cards. It is now three weeks from the date I was promised my cards, and I still haven't received my cards. As a result, I have maxed out my credit card, as I have no access to the money I transferred into my checking account without the cards. No one had given me an answer as to why I haven't received them during my three stop-in's. I am regretting my switch from TCF to US Bank when the disorganization is equally as bad, if not worse, thus far.

Not so great bank here at the Mall of America. After trying so hard to find this bank on Friday…read morewhen I came in here from out-of-state, I was shocked by there being only one ATM and no-one onsite (within general business banking hours). I couldn't get in to speak to someone, and the two card-reader like devices that looked like the new Video Conferencing control devices, didn't really work or allow me to enter to speak to anyone. There was someone on the phone that seemed to have been attached to the ATM, so I couldn't speak to anyone about my issue, but maybe this was "the Lord above's plan". I had trouble just finding the place early on, and had it not been for the directory kiosks located throughout as well as some information I learned prior to coming to Minneapolis-Bloomington, I probably would have never realized (known) about this location to begin with. I kept this location as a backup, up until I learned this location isn't the traditional banking location most people know, love and trust. I'd think I'll do my banking elsewhere, if I'm ever back in Minneapolis one day.