Purchased a BBQ grill online including assembly. It was Friday. The online order showed I could pick it up Monday. I called and asked if they could possibly assemble it Saturday. They said they would do their best to get that done. I received an email around 3 that it was ready to pick up. (I live outside their delivery area). The important take away for this story is: 1. I called the store and actually got to speak with a person. 2. They said they would do their best to get it assembled on Saturday even though the assembly team wouldn't be in until Monday. 3. They were courteous and went above and beyond to provide excellent customer service. ACE Hardware in Blue Ridge will get all my business in the future. read more

Great customer service... Great collection! I would go there for all my hardware needs moving forward! I don't need Home Depot after going to this ACE Hardware. read more

Huge Ace hardware! Extremely helpful employees, and an incredible inventory of a variety of items!

Have a second home in BR and since we use the local Ace Hardware in Atlanta, opted to use the one in BR. In the first visit, we were met by unfriendly, inattentive associates who seemed to care more about the conversations amongst themselves than the customers coming to shop. In subsequent visits, the less than friendly atmosphere was the same. Associates are unfriendly and seem to only cater to the local, familiar people that come into the store. Message to all: if you can get your items at the big box store, drive the extra mile. The experience will be much better. read more

In the past have liked this store. I prefer to support mainstreet and go to the store for items instead of ordering online. Called at 3:30 for a part I had found on line. they had it, read the sku number to me. Went next morning and they said they didn't have it but offered a similar part for $6 bucks more. Shades of bait and switch? No way they had sold out within 2 hours of time. Next time will just order on line. Very disappointed in them! read more

Good hardware store but be VERY careful if you buy a gun from this store: I have seen guns for sale here that are easily $100 over priced.

This is a great place to shop for hardware and tools and even things like bird seed. There are lots of helpful and friendly people working here who are looking to help you out. They also sell firearms at reasonable prices. No gouging here. It's easy to get in and out of the store with what you need quick. I always come here first when I need something. Its nice to have a place where you can get customer service like the old days. read more

I went to this store because of fear of unmasked customers at Home Depot. Not one employee and most of the customers were wearing masks. I did not see one of about a dozen employees that showed any evidence of even having a mask. Either the ownership of this place is operating in reckless disregard of public safety or they don't care. Or, it could be that collectively every employee of this organization is too ignorant to understand that wearing a mask is not for their protection but for mine. If you wanted a picture of me in this place you have missed your chance. read more

Great place has everything you need!!from guns to lumber! Has great houseware items, really enjoy it there! Always something great to see in there read more

love this store. till every time I walk into the gun shop. customer NO-service and that's if you can get someone to make eye contact with your or even say hi. every time! my money spends just as green anywhere else. find some friendly people who actually want to engage with customers standing there forever while you try to not make eye contact and disappear into the back room. read more

Good selection of products fairly priced. Helpful staff. Also sells firearms and ammunition, Quaker furniture and Boots.