Very pleased with the service and communication with red balloon. Ordering was easy and done via…read moreemail. On the day of delivery they called about an hour before arrival and setup up the bounce house with turf and tarp underneath to ensure the kids had a nice path from the end of the slide to back in the bounce house. The bounce house was clean and in great condition. Would definitely use them again and have already recommended to others.

Reasonable prices -helpful staff- lots of choices...I will be renting here again! They are patient…read moreand knowledgeable and have a ton of items to rent !

Great venue to see a Dj because it's not huge and you can get up and personal. Great bartender…read moreservice. Love the space and concept. However the AC situation is a huge problem. You could feel the heat as soon as you walked in. They said it's always like that but their AC could not have been functioning. They had huge fans inside just recirculating the hot air. It was like a sauna no lie. Everyone was pouring sweat!!! Soaked clothes! The floor was so wet from sweat. If it hadn't been for seeing my favorite DJ I'd probably left.

Such a cool concept -- Wynwood Studio is an open slate to creating your dream function. I came here…read morefor a private event the other day and the immersive experience alongside vendors, DJ's and a fun community made this place magical!

Use them for a work event last minute. They were fast, responsive, and right on time. They were a…read morelife saver for the event, definitely recommend.

Really poor service! Beware if you need tables and chairs on time!…read moreWe arranged for them to come drop off tables for an event we had that started at 11:30. It's 11:30 right now and still no tables. We called the owner "Pedro" and he got nasty on the phone and then hung up on us! We called back bc we really needed the tables and he blocked us so we couldn't speak. Extremely unprofessional- use at your own risk!

If you are looking for character meet and greet, this is the company to go to! Amazing customer…read moreservice the start to end. We had Princess Ariel meet and greet at our daughter's 4th birthday party and everyone had such a great time. There was singing, dancing, face painting and cake cutting all beautifully and efficiently done within an hour's time. Highly recommend and thank you!

This was hands down the very best costume character entertainement we ever had. Like my husband…read moresaid... disney level!!! We booked a princess belle (hannah) for my daughters birthday. She arrived early and waited outside until all the guests arrived. She was beautiful but best of all she sang amazingly! Which we didn't expect at all! She was super sweet, the kids loved her and she made sure everyone had time for a picture. I will definitely use this company again. So professional from beginning to end.

We have been coming to Miami for over 2 decades, and have used this company with great experiences…read more But why the 1 star today? The location on 7th St is beyond acceptable. The young lady at the booth diced words to make the transition happen - short staff, short product /day bed cover, short attitude. Killed the expectations from Boucher Brothers. I must add - it is the first time I am using this location and the last smh.

This is regarding the Boucher Brothers location on 21st street on Miami Beach. I have tried calling…read moreyour customer service number about the situation that happened to me today but I was told the person I needed to speak to was in a meeting but never called me back. Today, I went to the Boucher Brothers on 21st street, I was not staying at the hotel so I paid the price it was to purchase a chair, umbrella and towel. I asked for 2 towels because it was my mom and I but the manager (Samuel) said I could not have another towel because I only purchased 1 chair, so I asked if I could purchase a towel and he still said no, I was not allowed. Apparently one of the employees did not understand that the manager( Samuel) said I could not have a towel and I thought he said I could and proceeded to give me the 2nd towel but then the manager started yelling at him saying I just told you not to give them a towel if you do that again I will send you home. Don't do that again, I told you not to. I understood that he could not give me another towel even though I let him know it was silly but never asked the other employee to give me the 2nd towel behind the managers back. I didn't like how Samuel spoke to the other employee but I didn't say anything. So we leave to go sit down and my mom realized we were not given a receipt, so I walk back, I wait behind this other woman who he (Samuel, the "manager") is speaking completely different than the one he was talking to my mom and I, and when I get up to the front he (Samuel) does not even say hello. I let him know that he did not give me my receipt. I also let him know how disrespectful and unprofessional he was to be speaking so poorly and rudely to his employees in front of customers and just in general. He (Samuel) told me to not tell him how to run his business and that I was trying to get his employee to give me a free towel, which was not true, his employee just misunderstood him. Samuel was twisting the story to make it seem like this is all my fault, yelling at me about how I shouldn't be telling him how to run his business, saying he owned Boucher brothers and that he used to be a high school teacher and he knows what he's doing and I need to leave. The customer service from him was one of the worst I have ever experienced in my entire life. The fact that Boucher Brothers could hire someone who lacks disrespect to his employees and to customers is uncalled for. People people lots of money to travel to Miami and to relax, not to be spoken to the way Samuel did to me. The employees there come from different countries to make a better living for themselves and have to be treated poorly by someone who does not deserve to be in the service industry or in a managerial position. Samuels poor character and bad attitude and lack of respect will take this business to the ground.

Horrible!! I had been speaking with the owner for 2 weeks about my event and they cancelled on me 3…read morehours before the event. I didn't even get an apology. They said that because I never placed a deposit that they booked another event for the same date. Even though I was the one after them to send me an invoice, when I finally received it their system was not allowing the payment to go through. I tried several times and they were aware of the issue and agreed their system was not working! Now how can I give a deposit if their system was not working?! Unbelievable! Avoid yourself the heartache and call someone else. Message me and I will give you the lady's info that came with only 3 hours notice and did a wonderful job, all the kids were happy!!!

Gypsy facepainting is very professional, punctual and nice. Her work is amazing! I loved it a…read moretotally recommended her!