David came to build my twin sons beds! He showed me how the drawers worked and how to turn the…read morelight on the beds off and on! Great service!

David was very thorough in setting up before the project. He had everything organized and did such…read morean amazing job. I highly recommend him to anyone seeking help with a project big or small. You won't be disappointed!

Excellent service, very easy to communicate, wonderful timing and finishing on our new fence. Could…read morenot beat the value, and we're excited to have them back to build out a small patio/deck that has become way too old.

Had an issue at 8:00pm and left them a text via their Google listing. It auto-replied that they…read morewould contact me the next business day. The next morning at 8:30am I got a text from the office. They set up my service call for that morning at 9:00 and told me cost to inspect and determine what needed to be done. The Technician, Josh, showed up right on time and was here for about an hour inspecting and ruling out issues that I was concerned about. In the end all I was charged was the inspection fee and now I have both piece of mind and a pathway of what I need to do. Very happy with my experience because finding a trustworthy HAVC company can be very hard. Honest and true to their word; I highly recommend.

We had Ryan Nelson come out and service our AC unit at our business. We have several in the…read morebuilding and he was able to replace thermostats and get them all up and running smoothly. They have never ran better. He did such a good job that we had him come service our house unit as well. This thing is old OLD. He was able to get it woking for us and told us what we need to do to upgrade soon. And to keep this thing running until we can afford that. A+++ we will always call Ryan for our needs.

When Service Still Means Something - Bates Heating and Air Sets the Standard…read more I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity -- they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill -- it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn't just fix our system -- they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

Bates Heating & Air has kept my 2008 Carrier Infinity System running right without breaking my…read morebank, which is no small feat, and many services I'd called in the past wouldn't even try because of this sytem's complexity and reputation for being persnickety. The Owner David is always a phone call or text away and is vested in customer satisfaction. A recent service call by Adam, shows that Bates hires the best techs and people too. When it time for an all new system, I know who I'll be calling. Highly recommend Bates Heating & Air.

They were Awesome! Job was done right. They had to fix a job that was done poorly by someone else…read more Outstanding customer service. Smith Garage Door is now my permanent garage door company.

Good, timely, effective, and reasonable pricing…read more Good, timely, effective, and reasonable pricing.

Great service! I contacted Nick about getting some electrical work done. I needed power trenched…read moreabout 200 feet once the power company installed a new power pole on my land. Nick kept in contact with me and gave me a great price on the work needed. After the power company installed the pole Nick and his crew were out there the next day with barely any notice from me. They trenched 200 feet and installed conduit and a new breaker box and a box for my RV plug. The work looks great and has no problems! I will definitely be using him for any more work I need done!

great job....quick, polite, clean... fixed a problem I'd had for awhile…read more Showed up on time, did what they promised. good people

If I could give 10 stars, I would. First Chad came out and did likely the most thorough window…read morecleaning of all time on our house. I expected a job to take a couple hours - he was so meticulous, he spent all day + more a few days later to make sure the job was done perfectly. Then, we had him install our Govee permanent Christmas lights, and this was NOT easy - we don't have the overhangs they typically use to install, yet Chad found a way to make it work and it looks AMAZING. THANK YOU CHAD!!!

Fantastic window cleaning! We couldn't be happier as we've looked for someone great for a long…read morewhile. Very nice, responsible and did the BEST job! Will use again!