1. Acorn Hardwood Floors

    1. Acorn Hardwood Floors

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    Acorn Hardwood Floors

    5.0 (3 reviews)
    Open 7:30 am - 7:30 pm

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    Services - Acorn Hardwood Floors

    Deck refinishing

    Floor refinishing

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    Macadam Floor, Carpet And Design - Portland

    Macadam Floor, Carpet And Design - Portland

    4.2
    (380 reviews)

    This company in the last few months has installed new kitchen countertops, new bathroom floors, and…read morenew carpet thru most my house. We are extremely happy with all of it. Our sales rep. Rick was on top of his game at all times. Always answered the phone or was sure to call back within couple minutes. Office ladies, and scheduler's were awesome. I really was happy with the installation and especially the installation crews. Great group of guys. Showed up 15 minutes early everyday with a smile, and ready to go to work. I strongly recommend this company for your remodeling projects, or new builds. Great company.

    I'll keep this as brief as possible and stick to the facts. Macadam installed new carpet for us. It…read morewasn't a small job: we paid around $13k for it. We worked with Angel in the office, Sean in the field, and Jessica ran the carpet crew that performed the install. The morning of the install, Sean informed us they couldn't find the carpet. They lost the carpet! We had the house all boxed up, our dog and kids were away for the day, and we even had professional movers over to help disassemble and move a large entertainment center. Macadam eventually found our carpet, but two weeks had passed by the time it was able to get installed. This was not the only issue we had with Macadam. First, the crew took pictures of themselves pretending to play my son's guitar (and other similar pictures with our things). Jessica said they take pictures like that sometimes for their professional social media accounts. It made me very uncomfortable. Second, they damaged and repaired our bedroom door and never told us. The repair work is highly visible (at least it's low on the door). Third, there are visible seams in the carpet. Fourth, when they attempted to repair the seams, they asked if they could cut carpet from another part of the house to use in the repair. We said no. They ignored our wishes and cut carpet from several rooms when we weren't around. We know this because (a) they left carpet scraps from the cutting and (b) the area where the carpet meets the wall looks worse than before. Fifth, the carpet they cut from was in rooms with closed doors, including a bedroom and walk-in closet with laundry and pets. They entered closed off rooms without asking and performed work we said not to do. Sixth, even after the repair, there are still visible seams in the carpet. Seventh, we let Angel know about all these issues and Macadam offered what we consider to be an inappropriately small reduction to our bill (including a small cash discount and not charging us for moving furniture). FWIW, our interior designer, who has a lot of experience working on projects like this, thought a 50% reduction in the total bill was appropriate just based on the hassle caused by the lost carpet (ripple effect with other projects we had going on). She didn't know about any of the other issues when she made that statement. Given that the quality of the work was far below our expectations, the incompetence around losing the carpet, directly ignoring our wishes w/r/t cutting the carpet, and the invasion of privacy from entering closed rooms and taking pictures with our belongings, we will not use Macadam for a carpet project again. Moreover, I wouldn't let anyone from that crew back in my house for any reason. Two stars because even though this project fell far below our expectations, it's still nice carpet.

    LL Flooring - Salem

    LL Flooring - Salem

    3.5
    (17 reviews)

    Great prices on lumber. They have a lot in stock. You can even find great discount lumber here. I…read morerecommend check them out before going to a big lumber or box store.

    Our families experience with this company was probably the worst customer service we've had with a…read morehome project. We were warned by two contractors not to use them, but we didn't realize LL Flooring was Lumber Liquidators until we had already made out purchase. Our initial interaction with Andrew at the Salem store was pretty good and we found flooring that we liked that cost much less than other companies in Salem. We scheduled an appointment to get our home measured and returned the next week to purchase and schedule an installation. We were helped by the store manager, Matt. We were told we'd have the installation done before the end of August and heard Matt talk to their installer on the phone and he confirmed we were on the schedule for August 26th. When August 26th arrived, the company they contract their installations with did not have us on their schedule and we had to wait another two weeks to get someone out. The installation was a disaster, but that is a review for the other company. Matt also sold us probably $500 of extra flooring that we didn't need and ordered wrong transition strips for the whole project. If you are a contractor and are looking to install cheap flooring yourself, this might be a place for you. For a homeowner looking for new flooring to be installed, I would highly caution you to stay away.

    Acorn Hardwood Floors - refinishing - Updated July 2026

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