We chose Cherry City because they were professional and competitive in price. When it came to things that we needed help with our salesman was there for us whenever and with information that we needed. He was never pushy and let us move at our own pace and gently guided us through the process. The installers were the frosting on the cake and assured us that we'd picked the right flooring company to do our remodel. PS. Yesterday Roger came out to do some repair a year plus after the installation at no cost. After the install warranty had expired. Roger is the greatest installer and always has the most expert way of handling things. In addition to that, he makes you feel like you've know him forever. read more

Had a remodel through Dales remodeling. The floors were subcontracted through Cherry City. We paid the increased cost for higher end product. vinyl plank. They failed within a year. Boards started cracking. They kept sending out the installer to replace the cracked boards with leftover material we had from the original install. But it continued to happen. Finally, they reached out to the manufacturer who sent their own inspector out to determine what the cause was. Before this inspector came out though Jeff, the head of Cherry City sent the original installer back out to my house to make some adjustments and create gaps in the installl so it was altered before the manufacturer showed up. After they came back with their report determining it was a bad install, Jeff said that he disagreed with it. Ultimately, they didn't take care of it and we have a cracked floor in multiple places. Avoid this place at all cost. They are terrible and Jeff is a total piece of garbage. read more

Well they are part of Highline homes we allegedly got the mid grade carpet well I had to pay for the to come stretch my carpet well now a piece of my molding is coming up this is bull I paid them money to stretch my carpet and now this piece is coming up. Why should I have to pay more money this is from me using Highline Homes read more

Cherry City Interiors & Design - The molding from cherry city coming to strech my carpet - Carpeting Near Me - Salem, Oregon

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Great selection of tiles, flooring and more. Employees were helpful. You can check out samples to take home. I think I'm getting some tiles for a small project from them. I really liked a lot of their tiles and flooring too! read more

The installation was a nightmare. The installer was complaining about the tile we chose being difficult to work with (if your installers can't install the tile then don't sell it!) the large areas of wall came out good but the areas that required a lot of cuts look terrible. The installer took much longer than it was supposed to and at one point sent someone else to finish who didn't have tools and just left. When he was "finished" there were gaps in the grout, big gaps around the outlets and he left a huge mess and got grout all over the floor (this was a tile backsplash). After complaining the owner came out to look and did acknowledge what was wrong but still tried to gaslight me and insist that the installer was actually really good tried to put some of the blame on the tile again even though some areas are perfect so clearly not the tile. Ultimately they did fix some of the issues and took a tiny bit off the cost but two areas still look bad and we're stuck with it. Do not use them! read more

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The folks at Cherry City are absolutely amazing. This is the 2nd time my family has used them. We put in new flooring at our previous residence and, having moved within the last year and a half, we knew we'd use them again. We found a great flooring we loved! Jeff and Becky, as well as all employees, were super helpful. I had tons of questions since I was installing myself and Jeff was able to help me with all of them. I probably made him crazy with all the questions but you would never have known. When I picked up the material I needed to break it into smaller segments as my Tacoma couldn't quite handle it all in one trip. The employee in the back room (I can't remember his name...sorry!) broke the delivery into manageable truck loads and helped me load it each time. He was super helpful and I was very thankful for his hard work and kindness! It made my job transporting the flooring so much easier! We are planning on doing more interior renovations down the road and will definitely go back. The quality of service and quality of products is second to none. Thank you, Cherry City! I would recommend them to anyone looking to revamp the interior of their home! I've included a few pictures from the project. It's not quite done yet but hopefully it'll give you an idea of the floor we chose and the great quality of products they have. read more

Cherry City Interiors & Design - Carpeting Near Me - Salem, Oregon

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If I could give zero stars I would. After talking with one of the owners (Seth), their designer (Jenn) lied from the outset regarding their services. After almost five months, we never got a bid. Started talking with them in early November and they gave a very good first impression. We wanted to remodel a room with a laundry closet and half bath into a master bedroom with an ensuite bathroom and had asked if they could act as project managers which they confirmed in the first email back, "I am both a designer and project manager so I will be able to help you on both...you get to enjoy the ride and we take care of scheduling and project management!" They backtracked just about every promise, lost measurements, forgot aspects of the project, and about two-week-long delays in email responses where they wouldn't answer direct questions. Gave them the benefit of the doubt during the holidays but the trends in communication continued afterward. The highlights: - Promised project management and then backtracked 2 months later saying "I'm pretty much out of the process" and "This will be a mostly [contractor] thing, I'm just your design end for finishes" - Promised 3d designs/drawings "You'll be getting a 3D rendering for that to approve" and then backtracked a month later when we asked about it "3D renderings are an extra design fee" and even then it sounds like that would have just been the vanity: "If a complete rendering of your vanity is something that you are interested in" - The master bedroom parts of the project were suddenly considered extra: "[The contractor] can speak to the budget of all those extra things being added into the budget" - What really killed it was that the contractor provided by the designer didn't understand their license and found out they couldn't do the job after almost 5 months of planning, having subcontractors visit, various onsite meetings, etc. We held out because we had faith in the contractor even with the designer backtracking since the contractor seemed more engaged in the project and was working with us, but the licensing news just killed it - along with the subsequent call with the owner confirming the designer lied to us about their services. According to Seth, we "misunderstood" their services and their employee only provided an "impression" she would do the above services. You can judge for yourself but for us, it was too good to be true. read more

DISAPPOINTED. Building a new Hiline home. Was told to make an appointment to pick out flooring, carpet, etc. Gentlemen showed us what we were allowed to choose from. Ziltch was given in helping with design, colors etc. We did our best on our own. It's all installed. Will have to live with it. Crushed. Will not recommend. read more

Love these guys! We have Tuesday them many times over the years. Can't imagine using anyone else!

We had an insurance claim and were sent to Cherry City Interiors by our contractor, and we are very pleased! Very professional and timely. We had our 2-year-old with us and they were accommodating and even offered a bucket of toys! Samantha was helpful, knowledgeable, and listened to our preferences as she shared many flooring choices with us. Down the road when we choose to update our home, we will happily choose Cherry City. read more

My floors are finished! I had vinyl plank in the front part of the house and carpet put in both bedrooms. It really looks great! The people at Cherry City were so easy to work with and the installers did an awesome job. I am confidant in recommending them. read more

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You might save money at Lowe's and Home Depot but the stock products seemed to be inferior to what you can get here. Cherry City takes the stress out of remodeling. Makes the choices go much easier. Worth it in my opinion. read more

Cherry City is my go to for local interior design. All of their staff is terrific but we especially appreciate Samantha's patience and expertise. Thanks Cherry City!! read more

Cherie was very helpful when choosing window treatments for our new home. She also helped us pick out the tile for our walk-in shower. She was great with communication throughout. I highly recommend her or any staff at Cherry City. read more

To start with, Cherry City was recommended to us by our favorite contractor who had used them many times as a sub-contractor. We needed to re-floor our kitchen in hardwood, and and their Project Manager, Seth Steele, quickly identified the sort of material we were interested in and showed us the appropriate samples. We selected a pre-finished white maple. Due to the presence of sheet flooring containing asbestos under the previous flooring, we had already had that removed. The installer that Cherry City sent did an outstanding and beautiful job of both installing the new sub-flooring as well as the maple flooring. He obviously had a lot of experience as it show in his work -- all pieces tightly fitted and no close joints. This was the best flooring job we have encountered both here in oregon and in our previous residence in the SF Bay Area. read more

We looked for new floors for a long time. We checked out many floor places, but when we went to Cherry City, we met Kent. We knew we wanted and needed new floors, but we are scientist and engineers and need help when it comes to interior design. Kent was awesome! Very personable and engaging. He made it so easy. He came to our place and soaked in our vision and guided us to exactly what we were looking for! We found someone who finally wanted to help us instead of trying to just sell us a floor. He arranged everything, and scheduled us with the best installation team ever - Josh and Roger. Those guys kicked butt. Very skilled, hard working, respectful of my house, and communicated the entire time to keep me informed when my floor needed prep work in order to meet spec and warranty requirements. Now I have the best floors for a price that came in under budget! It's like a new house! What more could I ask for! These guys earned my business for future projects. Bathrooms are next... read more

We worked with Angee Schmitt and Vladimir Rusetskiy on our flooring project, replacing app. 1200 sq.ft. of old carpet with tile entry and laminate. We had a wonderful experience. We felt so lucky to have Angee estimate (great attention to detail, estimate was right on with no big surprise when receiving final bill) and Vladimir install. Vladimir treated our home as if it was his own, paying attention to every detail, communicating and listening well with us, coming up with great solutions to some problems with un-even walls and step in our older home, always cleaning up before leaving for the day. He is a gem and we feel so lucky to have him as our installer! We highly recommend them and will use this company and installer again as the need arises. Love our new floors, thank you!! read more

We have worked with Angee Schmidt several times over past 2 years to replace all the flooring, both carpet and solid wood floors. She has helped us completely remove and replace downstairs bathroom with most beautiful tile work in shower, and quartz counters. She designed and installed new fireplace surround. Quotes always correct even with my many changes along the way. read more

Leslie was amazing!!!! Such a great help! She knew exactly what we wanted and helped us pick out things we didn't even know we wanted! I would recommend her!!! read more

As a general contractor, we use Cherry City for our floor coverings. They are great to work with and are great with our customers. I would highly recommend them. read more

Cherry City Interiors and Design have an amazing Staff. Very knowledgeable and friendly. These guys keep up to date with all the home design trends while maintaining great perspective on staying classic if that's what you want! I have used them for flooring, tile, counter tops etc! Highly recommended - such an amazing team read more

Very pleased with price and installation of laminate. Bid was significantly lower. Installers did beautiful job seamlessly transitioning from current laminate flooring to new in living room where I replaced carpeting. read more

When we walked in, we were frowned at and asked..what can I help you with? I thought..well..I thought u did interior designing here...then she gave me to someone else..didn't know what his job was...he was ok..but very concerned that we didn't know how much everything would cost..all in all..very inexperienced kids and an unpleasant experience. read more

Angie was very helpful and courteous. The estimate was spot on. The subcontractor was courteous, showed up on time, and very very professional. Extremely happy with the new flooring they installed. Will definitely use them for more projects. read more

We purchased all of our automated Hunter-Douglas window shades from Cherry City when we built our home a few years ago. At that time, Cherry City provided professional installation, and the shades worked like clockwork, with just regular battery changes needed. About a month ago, two of the shades malfunctioned, and after working for over an hour with Hunter-Douglas tech support, they couldn't fix the problem, and suggested we call Cherry City. Samantha at Cherry City patiently listened to our issue, and even though she was under no obligation to help us deal with Hunter-Douglas, she volunteered to do so. She got them to agree to take the shades back for repair or replacement, as they were under warranty, and even came to our house to pick them up. She shepharded the who repair/replace process, and now we have working shades again. Cherry City went above and beyond, and we will gladly make further purchases for our home through them! read more

Had a bit of a bumpy road with these guys but still recommend them because they did their best to fix problems. Owner Becky is very nice, and Russ the quality control/ repairs man is wonderful. Wish he would have installed in the first place. We Love our carpet and has held up great so far, had a tile shower surround, and LV flooring in both bathrooms done by them. Prices were fair in fact quite a bit lower then the quote I got from Costco for the exact same carpet, and pad, and very similar flooring for bathrooms. Did not love installers for the tile surround, and floor in bathrooms, but think they have fixed this issue now. read more

On August 9th of this year Cherry City began replacement of the floors of my home. After discussing with their project manager Justin before the work began and the confirming with him after the work was started, I was informed that the work would be completed on August 12th for me to move in that day. Please note that I gave the contractor installer my personal cell number the day he started work. When I arrived at my home on the 12th to move in, the floors and finishings were incomplete or done poorly, the floors were filthy, Taco Bell sauce stains and wrappers were left on my kitchen counter, and a pile of debris were left in my garage. I then called and spoke with Justin about this and was then informed that their contractor installer walked off the job site without telling anyone to leave the job incomplete and in a mess. So at this point their installer didn't finish the job that he was paid to do and their project manager was very hands-off because he didn't verify that the job was finished. These things in themselves were very unprofessional, but the problems continued the following week when I had to schedule two more times for their installer to come out to either finish or correct the poor work he had done with everything still not being complete after the second visit. I scheduled a third and final time for their installer to come on the 20th but he didn't show up and didn't call me. The installer then came out without notice on the 22nd when no one was available to let him in. After this I informed them that the installer would no longer be welcomed into my home and that they needed to send someone else out to my home that would be professionally competent to finish the work. After much back and forth, on September 10th, their quality control manager Russ came out to finish and correct the work but still did not finish everything. He told me that we was going to have Justin order some more parts the next day and then schedule a time to come back out to finally finish the job. It took him 3 weeks to get back to me. After which he finally finished the job on October 6th. Almost two months after it was scheduled to be completed. I just got a bill from them today for the full amount with no discount for their continuous errors. Stay away from them at all costs and go with someone else! UPDATE: After I submitted this review I left a voicemail and the general manager called me back. We negotiated $1300 off the final price for the various issues with his employees. I feel that he attempted to make things right but he shouldn't have waited so long to get involved. Even with the discount I still cannot recommend Cherry City. They made way too many errors. read more

Seth and his team have been wonderful to work with on multiple projects we have done. Fast, professional, and top quality work has been the result! Very happy customer! read more

On August 9th of this year Cherry City began replacement of the floors of my home. After discussing with their project manager Justin before the work began and the confirming with him after the work was started, I was informed that the work would be completed on August 12th for me to move in that day. Please note that I gave the contractor installer my personal cell number the day he started work. When I arrived at my home on the 12th to move in, the floors and finishings were incomplete or done poorly, the floors were filthy, Taco Bell sauce stains and wrappers were left on my kitchen counter, and a pile of debris were left in my garage. I then called and spoke with Justin about this and was then informed that their contractor installer walked off the job site without telling anyone to leave the job incomplete and in a mess. So at this point their installer didn't finish the job that he was paid to do and their project manager was very hands-off because he didn't verify that the job was finished. These things in themselves were very unprofessional, but the problems continued the following week when I had to schedule two more times for their installer to come out to either finish or correct the poor work he had done with everything still not being complete after the second visit. I scheduled a third and final time for their installer to come on the 20th but he didn't show up and didn't call me. The installer then came out without notice on the 22nd when no one was available to let him in. After this I informed them that the installer would no longer be welcomed into my home and that they needed to send someone else out to my home that would be professionally competent to finish the work. After much back and forth, on September 10th, their quality control manager Russ came out to finish and correct the work but still did not finish everything. He told me that we was going to have Justin order some more parts the next day and then schedule a time to come back out to finally finish the job. It took him 3 weeks to get back to me. After which he finally finished the job on October 6th. Almost two months after it was scheduled to be completed. I just got a bill from them today for the full amount with no discount for their continuous errors. Stay away from them at all costs and go with someone else! read more

Initially my contractor referred me to Leslie but unfortunately she was going to be out of town and passed me off to Angee. I was sent to choose tile flooring, carpet and tile for around a fireplace. At first the service was great and we were able to find everything I wanted. I was able to bring sample boards home and at a later date Angee came out to measure. This is where my great experience stopped. Our crew was in the process of framing when she arrived, which I told her and also advised that they could tell her where the wall would be for an accurate measurement. This was not done and consequently too much tile was ordered. Thankfully our wonderful contractor with J Forrest caught the error. The measurements were taken early February as the tile for the fireplace was a custom tile that took 6-8 weeks to be made. Naturally one would think that since she was out to measure the order was going in then, but not the case. A month later, while I was out of town, I receive an email that she lost the carpet color I had chosen. As we needed to get the carpet ASAP and was I was to be out of town for the week, I had to pick my color via email. It was at this time that I also learned that the custom tile had not been ordered, mind you she had measured a month ago for this tile and the project was to be complete mid-March! Here we are beginning of March and no tile order had gone in yet. When I called Cherry City to advise them of my unhappiness all they did was play the blame game instead of taking responsibility and fixing the issue. In fact, it was I that had to suggest they see if a rush can be put on the custom tile. In the mean time, the tile flooring arrived and was installed, which luckily there was enough since it was delivered with 4 broken tiles in the box. Finally the custom tile arrived, but the field tile was not the color I ordered. At this point I called my fabulous contractor with J Forrest and he stepped in to handle the situation. He was able to bring the board out that I ordered off of, and sure enough it was not the same color tile. Apparently the company had changed the base tile color and the board at Cherry City had not been updated. I do have to add that the custom tile did have field tile to match, but was rather pricey and I asked Angee if we could find something less expensive that would match. She said yes, but really should have said that we could try, but that I would most likely not be happy with using another company as it would not match as well as the tile from the same company would. The other tile company did try to match what was on the board originally, but it was not matching the other custom tile that we were using. At this point, I was beyond done with Cherry City and through all this learned that I was not the only unhappy customer that Angee has had, but the others were to angry to even deal with Angee or Cherry City anymore. I do not want others to have the horrible experience that I have had, so I suggest that you stay from Angee and be very leery when dealing with Cherry City Interiors, all they care about is the money and have no sense of what real customer service is. To be fair I was contacted today (6/19) by Leslie at Cherry City to try and make amends. She said that since I was so specific in my review that she wanted to go over some of the issues I had, which in Cherry City translation means she wanted to continue to pass the buck off on everyone else and take no responsibility. I told her that I should have been advised in the first place that I would not like the outcome of using a less expensive and different manufacturer for the field tile. I also advised her that Angee should have been more concerned with the outcome rather than the dollar amount of the sale. I told her that I did not have time for this and to have a nice day. To me customer service should take place the moment you walk in the store and continue throughout the transaction, it should not be neglected and then you try and back peddle once an honest review that posts your company in a negative light is posted. I have been in the customer service industry for nearly 20 years and this is appalling to me. read more