I had an issue relating to a letter I received from AGL regarding my electricity account, however there were no contact details for the writer of the letter whom I wished to contact. I rang the AGL general contact number and of course had to proceed through a number of menus before speaking to a 'real' person. As I was in the ACT at the time of making the call I was put through to the AGL Energy Shop in Fyshwick, clearly not the department or person I wished to speak with, however as representatives of AGL I would like to think they would be helpful in ascertaining a number or email address for the person/department I needed to speak with. I was met with a very abrupt response that I was through to a retail outlet and unless I wished to make a purchase they could not help. When I suggested they may assist in redirecting or providing an alternate number the recipient of my request advised I wasn't listening re making a purchase and hung up on me. There was no customer service for the company they are associated with and certainly no empathy. At what point is being rude an option? read more
