I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

It is so easy working w Insurance Express. The team at IE determine the best insurance for your…read moreneeds, at the best rate. You just provide your information and they do the rest for you. The process is simple and fast. The team is friendly, and efficient. I highly recommend them for your insurance needs. Save yourself time and money.

Never had any trouble with them. They gave me the best price…read moreand coverage on home owners insurance. Luckily I've never has to actually file a claim or use it though. They're always pleasant and helpful when I call them for copies of my policy or to update my information. Never had received solicitation calls or cold calls from them. Only time I ever receive mail from them is when the bill is due or when the policy renews.

Elliot Whittier STOLE $2,000 from me WHEN they told me IF MY MORTGAGE Processor found their flood…read moreinsurance exceeded industry premium allowed to approve my loan, they would REFUND me the $2000. Well, all mortgage companies rejected their gouging premium and I FOUND Rizzo Ins. Revere, MA provided industry standard flood insurance for hugely BELOW Whittier, and mortgage co. APPROVED MY LOAN. Elliott Whittier, after I ALREADY GAVE THEM $2k OVER the annual premium amount which they said they would refund if I did not get approved by mortgage co. and close with my current home, AND ELLIOTT WHITTIER STILL RETAINS THE $2k they stole and said they would refund me. I'm confident their transactions are illegal. DO NOT DO BUSINESS WITH THEM. I am a widow living on a fixed income and THEY KNEW THAT. Not sure how they sleep at night. STAY AWAY. THEY WILL STEAL FROM YOU TOO. Attorney General is investigating them,now. We know the outcome but, everyone should know them.

I'm not one to write reviews. I am very impressed with the…read moreservice on my auto insurance with this agency and Plymouth Rock. Customer service rep-Erica Citro was a delight to do business with. Anytime I have a question or need assistance regarding my policy, she always responds on a timely manner. Upon every renewal (been with for 3 years) she advises me on discounts I qualify for and anything to save a few bucks. It makes me feel great & appreciated that she's keeping an eye out for my benefit as an insured. I am fully confident when I recommend this agency.

Upon renewal date I went to the Ark Insurance Agency office in Stoneham and asked to change the…read moredate of my homeowners policy to the same as my auto policy. This is exactly how it was when I transferred to this company so I only wanted it to remain the same and the woman, who was irritated that I actually came in person to the office, told me it was, and I quote, "too much work to make that change"! (Now I know why they keep the door locked when you go there) Just now I tried to cancel the policy because I changed agencies (because of her I might add) and she would not do it. She wants notification from my new insurance company!

I recommend ron and his agency. They reviewed my home owners and car insurance. They suggested…read morefilling in a few gaps in coverage and removing unneeded coverage. In the end he cut my costs by over 25%. Highly recommend this agency

Unsatisfactory level of Customer Service received by Steve McGraph, McGrath Insurance Agency,…read more Woburn, MA FAILURE TO IMPLEMENT NON-RENEWAL OF HOMEOWNER'S POLICY - No written confirmation of non-renewal as requested. Unfortunately, Steve McGraph's service was inadequate. I wrote and called to NOT renew my homeowners' insurance on multiple occasions. He did not consistently provide the basic professional service requested. Phone calls were not returned. Homeowners insurance NOT discontinued, and billing continued for unwanted homeowners insurance. I had been a loyal customer for many years. Now that I am not renewing my homeowner's insurance, I received a lack of responsiveness. He said I needed a LPR form. I contacted my new and current homeowner's insurance, and they know of no such form for non-renewal of homeowner's insurance. He should do his job and not renew/cancel my policy. It has been almost a month, and NO remedy except Homeowner's Insurance Company has sent letter which says failure to pay policy deposit is reason for cancellation NOT that I requested my policy NOT be renewed by notifying Steve McGraph many times both in writing and by phone. Beatrice Doyle

These are such kind helpful people. Finding auto insurance has been a nightmare and I almost gave…read moreup until I spoke to the owner Steve. They're so personable and made me feel like they actually cared unlike some big name insurance companies. They found me an amazing rate I didn't think was possible and I was insured within 48 hours. So glad I chose them

I was recently disabled by an accident and began applying for assistant services. Collecting all my…read morepaperwork was hell. After looking for over 20 minutes for a single document I swore I just had I decided to try calling the company I use for both my home and auto insurance. I didn't even get a horrible machine answering the phone, I was immediately answered by Nancy at Columbia Insurance and she said she could get me a digital copy of the form in 5 minutes. She was sweet and empathetic, and a great example of why I've stayed with this company for over 30 years.

I asked for home insurance quote because the house was previously insured by this agency. I lived…read morein this house for 12 yrs with my boyfriend of 35 yrs. He died and now I'm buying the house from the estate. I was quoted $1835. Most house insurance quotes are between $850 and $1150. Then I was asked questions I thought was very intrusive and inapproiate. I feel like I was being set up for a theft. I don't recommend this agency. I felt uncomfortable with the questions. I questioned my friends, they said they weren't asked those questions for a quote. Living in Lynn most of my life, I don't think my instincts are that off. I found the experience very discouraging and scary. Trying to keep my business within the city, it seems impossible.