5 stars for sure! The service could not have been better. The vehicle was fantastic and Omar was…read moregreat to work. Thanks again for a job more than well done!

That car rental just save my ass. I was losing hope, there's no car available in any place, I might…read morewon't be able to see the starship, then I Google it find this wonderful place, the owner is so nice and patient, I got a luxe qx. So happy

I arrived around 10:30am and wanted to share that the lady at the counter was extremely rude to me…read more I never make these types of reviews but it was so uncalled for. I made a reservation yesterday and was told I needed a major credit card to rent.

If you rent a car from Enterprise and need it for another day or two, be prepared, they WILL charge…read moreyou more than the rate you originally rented for... why because they can, they know you need the car... They won't answer the phone so you'll just have to modify online and accept their BS new rate... then when you return the car, they'll give you more BS about how the weekday rate is more than weekend rate ... but it wasn't for my initial rental... ?? My advice, just rent from someone else...

BADDDDDD SERVICE DO NOT BOOK HERE. I had a reservation and my flight was delayed 30 min it was only…read more730 pm and they denied me smh save your time and money book elsewhere

I have rented from this location a couple times now. The lady was pleasant with me as I was nice…read morewith her. Since its considered an airport location you can drop off the rental anytime even if they are closed for the day. Although, you can only pick up your car when they are open of course. Rental rates are reasonable!

Acabo de hacer una reserva con Dollar y por algún motivo tenía que ir al mostrador de Hertz puesto…read moreque en dollar no había nadie . El peor servicio jamás recibido , en la mayoría de las locaciones Hertz es bien bueno , pero en esta no es el caso debido a que el trabajador llamado JOSÉ ( no estoy seguro de si me dio su nombre correcto , de igual forma el que está en el turno el 7/25/2025 10:30am) no tiene para nada eso que llamamos atención al cliente. muy descortés sin mencionar el bajo coeficiente intelectual puesto a que no entendía que si la tarjeta con la que iba a pagar estaba borrosa hay una cosa que se llama app del banco que igual tiene los numeros , no me la quiso aceptar así . EN pleno 2025 y el en los 90 . PONGAN PERSONAS CAPACITADAS EN ESTOS LUGARES , es un aeropuerto, no entiendo ni cómo ese señor puede trabajar así con tan mal carácter y tan pocas ganas de buscar alternativas o soluciones . Ademas me dio excusas para hablar con el manager . Total , que lo pongan a parquear carros o algo de eso

If you use a debit card, not only do they want flight information (none of there business), two…read moreforms of ID (not everyone has that), a $500 deposit (I'm renting a car, not buying one), and the kicker and final straw: a credit check!! Don't care if it's not a hard hit. I have some right to privacy. Hertz, you have lost your mind!! You just lost a customer for life. Ride share, public transportation, and rental companies that don't place undue burden on their customers will be my methods for now on. Good luck with your non-sustainable business model.

The staff at the counter in the airport was courteous and easy to work with when picking up my…read morerental (rented in advance online) - thank you! The car we received was also in fairly good shape (especially given the evidence in the car of what their past drivers must've been doing while driving, i.e. spilling coffee on the car ceiling while driving). I have two main issues that are not the fault of the staff at this specific location, but, more so, with AVIS as a company. I wish I would've been told more explicitly in advance about the $250 holding fee required during the rental that HAD TO BE MADE ON THE SAME CREDIT CARD used to book the rental originally. While we were fine, it is possible that this is a potential barrier for customers. The hours also could be better - there are few car rental places in the RGV/McAllen area that are open past 9/10 PM which seems like a missed opportunity. We arrived after midnight when all the rental car businesses were closed. As a result, I had to come back the next day to pick up our rental car during AVIS' business hours.

I dropped the car off at MFE airport at 3:50 am to the after hours drop box. I received nothing in…read morethe way of a confirmation email that I returned the car. I called the number for Avis every five minutes for three hours and no picked up. I was transferred to the main reservation number and asked if my rental had been closed out. The agent said she could find no record of my reservation. I decided to call Enterprise because the MFE desks are next to each other to see if indeed someone was at the desk. The very courteous rental walked over to Avis for me and confirmed there was an Avis agent there. I immediately hung up and called again for the next hour every few minutes and they still didn't pick up the phone. This is unacceptable! I am a member of their rewards program as well. But will NEVER rent from AVIS again. Pick up the phone! It's one of your responsibilities especially if you aren't busy as the Enterprise agent confirmed. Be very wary of renting from this location.

So I arrived from Utah with 3day pre rental . Had a long…read morewait in line but got an awesome Ram 2500 no issues renting or returning.

DO NOT RENT WITH THEM: They consistently overcharge & engage in fraud! I had a pay later…read morereservation which I cancelled when I made a pay-now reservation about 2 weeks before my arrival. They double charged me when I picked up the car, charging me for the full pay-later reservation. When I provided the credit card statement showing the pay-now charge, the pay-now reservation confirmation, and the pay-later reservation cancellation, they claimed they had no record of the reservation (despite me providing it) and charged me for the difference, saying the difference was just "taxes and fees." Even with "no record" of the pay later reservation, they knew exactly what the difference was. They also overcharged me on a rental the week prior and tried to on the week after, but I caught it before it was too late. Do not rent with Hertz, Thrifty, or Dollar at MFE (but probably everywhere). They clearly engage in fraud and just hope they're not caught by the customer.

Routinely overbooks and leaves you with no cats. Reservations don't mean anything to them. This is…read morethe 3rd time I walked away with no car.

So why make reservations and have a confirmation if they don't have cars. Place is a circus. People…read morebehind the counter don't care. My company switched to these people and they have got to be the worst. @marisa. There is no need to contact you guys. Its a waste of time. Enterprise/National has substandard service compared to the other national rental companies. Like I mentioned- our company recently changed to National as the preferred vendor and it's been a fiasco from getting dirty cars that are not completely full of fuel to cars that aren't safe for the road. One thing after another. I will not rent from National moving forward- too many issues.

I just wanted to say thank you so much for the experience that you guys given me you were…read moreabsolutely wonderful. Gave me the highest of hospitality. I can't stress it enough and I appreciate all and everyone of you. I will be coming back in July so see you then, and hopefully I can take a selfie with you guys and post it on my Yelp next time and the price points were wonderful and they gave me a lot of of suggestions on how to go about renting a car with them for the next time being they're very knowledgeable so I do recommend them. Thank you so much guys once again.

I had reserved a car for a certain date and for a certain amount of days. When I reserved it online…read morethrough Hotwire it gave a price to pay at pick-up and this isn't including the deposit. So when I get there they had up graded me to a bigger vehicle cuz they didn't have the one i had reserved so i was Ok and they gave it to me for the same price. After signing and declining the insurance my total was 3times higher the rental was supposed to be $228.00 + $200.00 ( deposit ) and my card was charged a total of $620.00 I didn't find out about this until I got an email for my banking statement. They refunded the $200.00 deposit back into my account but I don't know where this extra $192.00 came from I tried calling Thrifty but every time I call the billing department is closed. I GUESS I WILL NEVER RENT FROM THEM AGAIN. Oh and REALLY BAD CUSTOMER SERVICE WHEN YOU CALL THEM.