This is the main 'Avis Car Rental customer service' (Toll Free) phone number: 1*888*693*8772. It's…read moretoll-free line is open 24 hours a day, 7 days a week for car rental reservations, booking changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. Absolute worst rental experience we've ever had was with this particular Avis. Specifically the manager Tori was the rudest most unprofessional person I've ever worded with. She left dozens of ppl stranded with no rentals after giving away all the reversed rentals. Causing dozens of people to be stranded at the Orlando airport at 1am. Her entire staff was disrespectful to every single customer. She made my children cry and left elderly handicapped people and small children stranded in an airport and told them she didn't care. Spoke down to them and belittled them. I hope she is never allowed to treat people this way again and something is done about her and her employees callus attitude. after reading more reviews it seems this is an on going issue and Avis has allowed this disgusting behavior from their employees. Stop all the extra fees and renting people a car but when they get to the rental station up sale them and charge more money. Rental cars in Orlando is a scam! Horrible customer service. Had a car confirmed and then they said it wasn't available when I arrived but they conveniently had another available for just $100 more. They have a 1 rating for a reason. Employees could care less here.

I rented a vehicle on 11/7/24 to 11/11/24 at Orlando International Airport. My flight changed and…read moreI needed to drop off the vehicle 1 hr later than the scheduled time. The agent said I would have to pay $170.00 for returning it late. The agent said it didn't matter if it was 1 hr or 24hrs later. I've never heard of such a high penalty. When I use enterprise they charge $40 to $50 if it's over a few hrs late. Sometimes they waive it since I'm a platinum member. I won't use Budget or Avis rental going forward. Their penalties are highly excessive. It's ironic that their name Is Budget rental.

Check in was a little slow, there was a long line. But getting my car was easy. They honored my car…read moreinsurance (State Farm) to cover their car. I purchased the toll package and they didn't try to upsell me anything. They didn't try to throw in the "bring it back empty; we will fill it for you at 3 times the cost!" crap I have seen from other places. Car was nice and clean. No dents or anything. Had a new car with only 3K miles.

First off they discriminated against myself and others by not providing accommodations for disabled…read morepeople in there shuttles. I reached out to them and said they do not provide any accommodation. I emailed them about the Avis car company was sued by United States in 1996 and they had to accommodate disabled people and they agreed that they would fix or buy new vehicles to accommodate disabled people. I don't like to be discriminated against by anyone and as Veteran I think its very sad that companies do this. if there are any lawyers out there that want to sue them I would appreciate you contacting me asap. I have the evidence and I be this is the only way companies like this are going to learn. I did file a DOJ and a complaint with the Attorney General's office.

Sitting here waiting with a long line of other people to get a rental car. The line isn't the…read moreproblem, but when the Hertz employee isn't here, that's the problem. Get your shit together Hertz! Ghetto and unprofessional.

I made a reservation for a full size car for sunday may 30 2021 from Columbia airport in Columbia,…read moresc and returned in Parkersburg, wv on may 31 2021. At the counter in Columbia I was informed there wasn't any full size vehicles therefore I had to accept a compact. There wasn't any price adjustment offered just the bad news. There wasn't a bad excuse just bad news. I'm a "full size" man 6' 3" 250 pounds. I don't fit well in a compact. This is unacceptable and I am still very upset about this and I expect so much more from a company that is so large and well known. Not to mention I find out at the counter that my charge card will be charged an additional $200.00 for several days. As of this post (06/14/2021) it's been 15 days and counting. I'm sure all of the above is probably written in the small print and I'm sure I will hear excuses about "holiday rush" and "COVID" and "understaffed" etc............ I am so disappointed. I work at a power plant providing electricity to the country. What if we told our customers "sorry, we don't have 120 volts today even though you expect and pay for 120 volts, we will substitute that 120 volts with 80 volts and also we will hold an additional charge of $200.00 on your bill for several days". Is this a common practice of Hertz? Is this what I am going to post on Facebook, Yelp, better business, consumer news, etc? By the way I'm not making this up, here is my confirmation # J77344231E5 Sincerely disappointed and still frustrated, After reading more complaints on Hertz FB there is a generic customer service statement....... "Hi Sam, we would love to look into this for you. Can you please send us a message with your issue, the name of the primary renter, and your reservation number? The reservation number we need begins with a J or H. Please send here: m.me/Hertz -Kay " What a joke. Samuel Stephens Samstephens57@hotmail.com Sent from my iPad

Our family was very pleased with our recent Hertz rental experience. When we picked up our rental…read moreat Cabana Bay resort, our vehicle was clean, fueled, and ready to go. In particular, we certainly appreciate the efforts of Mr Gary Spero for his help in locating the vehicle that met our family's needs. We plan to use Hertz for all of our travel needs. Thanks again.

I could not be more disappointed by Hertz in Orlando. I've been a Hertz member for two decades,…read moreand have never seen anything like today's experience. When I arrived at the desk for my 8:30am pickup, the very nice but frenzied clerk (only one there) said that there were no cars on site, and he was backed up going to retrieve cars himself from another location then driving them back. It was 40 minutes before he was able to get my car. Much worse, the hotel staff said that this happened every morning: Hertz central reservations books cars for the Cabana Bay location, but then Hertz Orlando never has anyone actually deliver the cars, so every morning without fail the cars aren't there, leading to 30 - 60 minute delays. Absolutely nuts. After calling Hertz Central to point this out and lodge a complaint, they took my info so that the regional manager (Eric) could call me back. Which never happened. Do yourself a favor, go to Enterprise, which has a location nearby and will apparently pick you up for free at the Cabana Bay hotel. Hertz, you lost a customer today.

Don't rent from here. They snuck in insurance even though we verbally declined and they confirmed…read morethat we declined. Then snuck it in anyways. We got in late, had a toddler, and didn't think to check before we signed. We normally do but it was our first time traveling with our toddler on a flight and we were exhausted by then. In addition to that, the rear view mirror fell off as we were driving. We had to pull over and guide out how to get it back on. Just terrible experience. Snakes

2 hours extension rate is $110. My daily rate is $110, total of $650. Just rent from other rental…read morecars company. It was $110 per a day, $650 for 6 days. My drop of time was 7:45am, I called to asked for an extension of 9:45am, the cost was $110. In my opinion that is very unreasonable. I understand it is called Budget cars but I will never rent with them again.

They gave us a BROKEN car that dies whenever you stop on the road we eventually got to our hotel…read morewithout dying we called their customer support but they were closed called back today and waited for 30 minutes whenever the worker did answer she pretended like she couldn't hear us and hung up I do not recommend this business we are still trying to figure out how to give their car back

I needed a car for a couple days and did not want to deal with the airport rental counters. This…read moreis a convenient small rental office on International Drive in the same complex as Embassy Suites. I was having trouble booking my stay on the budget website. I called direct to this location and they quickly gave me a quote and made the reservation. This office is a small place and they have a lot of child seats that look new. It feels a little cramped but has enough space at the rental counter to sign a contract. Orlando, the budget rental manager was so helpful and got me into a very modern and comfortable small SUV. He talked me into selecting the comprehensive insurance add on. When I turned the car in I looked at the receipt and was charged $35 for insurance and $17 for liability. Double insurance. I pointed this out and he changed my rate. I said no I want this charge off my bill and he said then the rate would go up. I felt like I had into dropped into the twilight zone. I had called and extended my contract for an additional two days. Over the phone he said fine he would extend my contract and add the extra days, tax etc. When I checked out on return I had $12 per day extension fee added to my bill. So $24 additional in addition to the standard 2 day rate. I liked the vehicle that I drove but really do not like what seemed like double dealing.

Do NOT rent a car from Budget!! Worse decision we ever made for our vacation. They could not find…read morethe keys to the vehicle we were assigned after waiting 1.5 hours in line. We had to get another vehicle which I don't believe they properly equipped. When we turned it in we asked for a receipt and the guy said they will email it to us. Instead, we get bombarded by emails that we didn't turn in the vehicle. We had another reservation rent another vehicle for our return and they wouldn't rent us another vehicle until they find the vehicle that they lost from our return. It was a nightmare!

We went on vacation to orlando Florida make a reservation to hertz rental car. It was a worse…read morecustomer service experience. Employee has no knowledge about their job especially manager (Dani) at 8623 Vineland ave Orlando Florida and Denise. They don't know how to satisfy their customers instead they make them upset.I highly not recommending this rental car company. Hoping they should knowledgeable staff and managers. I recommend "Alalmo" car rental

This Hertz location had the convenience of being located inside of Loews Royal Pacific Hotel. We…read moremade many car rentals during our two weeks stay at the hotel and unfortunately had a horrible time dealing with this Hertz location. Their service was really horrible. I have never rented a vehicle class and been downgraded to a lower class because they didn't have the class I booked. Now they did this on multiple occasions without blinking an eyelid and thought it was perfectly fine for them to give me a lower class vehicle from what I paid for without reimbursing me anything..!! In addition, there is no walk-around with any vehicles that we booked until we mentioned it..! The vehicles had bumps, scrapes, and cracked bumper, and we were just expected to sign a paper saying not showing those.!! When we queried this, they said it's on the system..! Yet, we don't get to see what's on the system and all we know is that we are signing that the vehicle is in perfect condition..! One of the female employees was speaking to another customer on the phone and she proceeded to make rude faces and rude hand gestures about the customer on the phone, right in front of us..!! The entire staff just did not seem to care, and the cars were dirty when we receive them.. Their general manager gave us a phone call to "resolve" our issues and yet never responded when we called back. Unfortunately, this was one of the downfall of our vacation!!

This is the main 'Hertz Rent a Car customer service' (Toll Free) phone number: 1*888*693*8772. It's…read moretoll-free line is open 24 hours a day, 7 days a week for car rental reservations, booking changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. Absolute worst rental experience we've ever had was with this particular hertz. Specifically the manager Tori was the rudest most unprofessional person I've ever worded with. She left dozens of ppl stranded with no rentals after giving away all the reversed rentals. Causing dozens of people to be stranded at the Orlando airport at 1am. Her entire staff was disrespectful to every single customer. She made my children cry and left elderly handicapped people and small children stranded in an airport and told them she didn't care. Spoke down to them and belittled them. I hope she is never allowed to treat people this way again and something is done about her and her employees callus attitude. after reading more reviews it seems this is an on going issue and hertz has allowed this disgusting behavior from their employees. Stop all the extra fees and renting people a car but when they get to the rental station up sale them and charge more money. Rental cars in Atlanta is a scam! Horrible customer service. Had a car confirmed and then they said it wasn't available when I arrived but they conveniently had another available for just $100 more. They have a 1 rating for a reason. Employees could care less here.

Hertz is the worst rental company; the Orlando Airport location is the absolute worst. They rented…read moreme an Ant infested car. They obviously don't clean their cars before they rent them out to new customers. The car we had was infested with Ants due to the fact that the previous customer left French fries in the car. Customer services on the phone and at the airport could not help me and when I decided to email hertz their solution was to give me a certificate to use towards a another rental within 3 months. They didn't offer to reimburse me for the Ant spray I had to purchase to get rid of the Ants. I will NEVER rent from them again.

Dirty ... dirty. All the way from store to car. No one ever clean it. The seats in car interior…read morewith so many stains too. I even use sanitizer spray before sitting in. Store toilet is a big mess. I will pay a little more and go with big name in future.

Do not be fooled by their low pricing. The guy who helped me said tolls were included in the…read morepricing. It was a separate charge. He convinced me to opt for gas coverage but failed to mention the charge would be for a full tank of gas regardless of how much gas was actually used. The car itself had a weird smell and 32k miles with brakes that can be heard for miles. In the end, this was not a deal... it cost more than the other well known car rental companies.