Audrey was unwilling to help me with an insurance quote, after I told her I was potentially moving…read moreat some point in time. I was not worth her time. Very unprofessional to me!

I had a positive experience with Audrey at Davidson. She was recommended by our banker to help us…read morewith insurance during the building process. It went so well that we switched our auto policies to Audrey. Unfortunately the industry has been forced into making insurance a commodity but Audrey made the process feel personalized. I was presented with several options each providing varying levels of coverage and was able to make the decision that best protected my assets. Thank you Audrey.

Good location, good work ethics, good staff, quick reply to messages and e -mails, did the best to…read moreme and my wife reasonable cost term life insurance. Over all excellent service!

Long overdue shout out to Debbie! I was new to AF and she saved me time and money by going above…read moreand beyond to help me with an accounting error. Honestly, I was not happy in my first 30 days and had been frustrated with all other insurance companies when I came to AF. I do not like to be nickel and dimed or feel that I am being taken advantage of. She emailed, called and I felt heard and she resolved my problem and followed up with me. I was impressed and still am impressed by the pro-active communication from the Insurance Company. Just today, I was on the phone with Jeff who was very pleasant to talk with and graciously let me ramble on. He answered all of my questions about the new price increase and my policies.

I absolutely LOVED having Shawn Vorrath as my insurance agent! Only switching because I have to,…read moreotherwise Shawn would have my business for LIFE! This office handles their business so effortlessly that - get this - I never had to go into the office once. Communication is top tier and the office staff are SO FRIENDLY and SO GOOD at what they do! Your search ends here, I promise you'll be hard pressed to find a better insurance agent in Vancouver than Shawn Vorrath State Farm. 5/5!

I have been a State Farm customer for decades and was fortunate to locate Shawn when I moved to…read moreVancouver. Her office wasn't the closest to me, but I had heard good things about her and the recommendations were right on. I found her to be the most knowledgeable and helpful agent in my many years as a customer. She takes the time to know your situation and make practical, cost-saving suggestions. I have moved to Portland recently and she somehow managed to help me avoid a big price increase with the new neighborhood and new address. I don't know how she did it, but I was more than happy to be able to stay with State Farm (I had, at her suggestion, checked quotes from other companies) and especially to keep her as my agent. Shawn has proved to me that she will go the extra mile for her clients, and is genuinely invested in them.

great agent with a very friendly staff, they always help me when I need it. if you are shopping for…read moreinsurance, pay them a visit you won't regret it

From the owner: Insure Carefully, Dream Fearlesslyread more

First impressions are important. it is bad manners for a new customer at an insurance agency to…read morehave their car stolen during the first month. Pickett Insurance handled this with grace and great service. That was many years ago. We have continued to be impressed with the quality of the companies they represent and their own prompt attention to any questions or concerns. Our current agent is Kim Waller. Every year at renewal time Kim has done a careful review of our policies to figure out which company can offer us the best coverage and service at the best price. "Careful Review" does not mean a few minutes in front of a computer screen. This year Kim spent hours and hours on the process. In a number of phone calls she explained the pros and cons of switching from our current insurer to another company. We ended up saving $1000 by making the change.

From the owner: Ensuring Our Clients Are Protected From Life's Unexpected Surprises for Over 60 Years…read more As an Independent Personal Lines agency, we offer choices from a number of companies so we can objectively help determine the best program for your needs. We conduct a thorough analysis of your current situation to offer you options and help you customize coverage that works best for your needs. Whether you're looking for auto, home, or renters insurance or need to insure your boat or personal watercraft, give us a call!

Very unprofessional…read more I requested a quote for auto and homeowner's insurance. They sent an email with many questions including driver's license numbers. I spent over an hour answering the questions and replied to their email. They then ghosted me. What a waste of time, AVOID.

The best insurance agent we have ever had. Gives us the best prices on our insurance plans every…read moreyear. Exceptional customer service. Answers his phone! Gets information to us super fast. We will never use another agent. We are spoiled with Neil. Thank you, thank you!

If I could give this office 0 stars I would. Here is the complaint we filed with the Washington…read moreState insurance commissioner's office today: On June 3, 2021, I contacted Ami's office via email requesting that my wedding ring be added to our insurance policy. The ring was added as requested. In August 2023, when we sold our home, our homeowner's policy was mistakenly not canceled by the title company. Upon realizing this oversight in February 2024, we immediately contacted Shayla at Ami's office to request the cancellation of our homeowner's policy and a refund retroactive to August. At no point did we request cancellation of the ring policy, nor were we informed by Shayla or anyone else that canceling the homeowner's policy would also cancel coverage for the ring. In fact, the ring policy was never discussed. One month ago, my wedding ring was lost. When I reached out to Ami's office to file a claim, we were shocked to discover that coverage for the ring had been canceled without our consent or knowledge. Despite our clear communication, Ami's office refused to accept any responsibility for this error or to work with us towards a resolution. Additionally, we are currently constructing a new home. On March 4, 2025, our lender explicitly communicated with Shayla Girdner at Allstate, requesting that our construction policy remain active until the completion and closing of our home. Shayla confirmed receipt of this instruction and agreed not to cancel the policy prematurely. However, we discovered today that our construction policy was canceled on March 10, 2025, and erroneously converted to a homeowner's policy, even though construction remains incomplete and we have not closed. As a result, we now have a home under construction without any insurance coverage. Furthermore, due to the advanced stage of construction, we have been unsuccessful in securing alternative insurance coverage. This series of negligent actions by Ami's office has placed us under severe financial risk and hardship. We request immediate investigation and intervention by your office to resolve this matter promptly and ensure accountability. Thank you for your urgent attention to this issue. *if you value good customer service, it is advised you look elsewhere. Other agents in our area have also had customers coming to them from Ami's office citing complaints for terrible service and looking for a new agent. Allstate customer service was able to remedy Ami's errors, and apologized profusely for her negligence.

I tried to cancel my policies through Ami by emailing her. She directed me to call the AllState…read more1-800# which promptly transferred me to her office. When I told the receptionist that I wanted to terminate my policies, I was told to email Ami. Having already done so, and having been directed to call, I asked to be transferred to her or another agent. I was informed that the person answering calls was working remotely and that this was not possible. After emailing Ami AGAIN she replied that she would process the cancellation after her meeting. I didn't hear back from her so I emailed asking if it had been done, she replied that yes both policies had been cancelled. To my surprise, I awoke this morning to a bill from Allstate saying my policy was increasing due to ending auto pay? After calling Allstate I found out that she had taken auto pay off of my auto policy and had not terminated either my home or auto policies as stated. I was finally able to cancel through All State directly, but it has taken me 2 days to do something as simple as terminate my policy. This is shady business practice and I highly recommend you find someone else to fill your insurance needs. Per Ami's response I did try to call the call center before business hours but opted to wait until she opened to go through her. Please refer to her email (attached photo) stating that my policies would be terminated on 1/1/23. What a way to do business! She is a scam artist!

Sent him a short note today (1/24/24), called me back promptly and answered my questions. Seemed…read morevery professional.

An EXCELLENT agent makes ALL the difference. I changed agents over 2 years ago and am so happy I…read moredid, because I like having All State as my insurer, but the agent I had was AWFUL. Once she got your business, she could careless if you needed any help. BUT STEVE JONES is awesome, attentive and wonderful! And Caity from his office is EXTREMELY HELPFUL and was wonderful person to do business with.

Last year when my policy renewed for Progressive, my rate almost doubled for no explainable reason,…read moreI was fed up and started asking around for recommendations for a new agent and was given Ashley's information. She searched and found me multiple competing rates that were way cheaper than what I was paying, I have no idea how she worked her magic but I now pay $400 less per policy term than I did before with full coverage! A couple months after switching, I was hit by a drunk driver on I-5. I was panicking and didn't know where to start with how to report it to insurance. I came to her office the next day (she offered to help me over the phone but I wanted to come in and show her the damage) and she filled everything out for me and got it squared away and told me what the next steps would be. Thanks to her, I was able to get a mountain of paperwork in without lifting a finger while she showed empathy and patience while assuring me everything was taken care of. I was so worried my rates would go up but she said they wouldn't since I'm not at fault and it was a huge relief (I'm not sure how all these things work, that's why I have Ashley!). I recommend Ashley to everyone, even my family in Oregon, after she literally saved the day - TWICE! I'm on my second policy term with Allstate and I don't plan on switching.

ABSOLUTE NIGHTMARE COMPANY!!! STAY AWAY!!! Let me start off by saying this is my first review…read moreever. I have had other problems with companies as most people do, but never before felt the responsibility to warn people. I don't know where to begin to express how completely terrible this company is. I have never been treated so horribly by any company in my life. They are average until you let them know you're shopping rates with other companies which I did because our rates had doubled with them in 2 years. I called them to give them the opportunity to bid against another bid I had that was less than half of what they were charging us. They said they would call me the following week. The next thing I knew we were overdrawn at our bank because they renewed all of our policies and tried to debit our account for the full amount of all policies even though prior to this, we were on a month to month with auto insurance and paid lump sum with the other policies by check. When I called them, Ashley said they couldn't reverse the charges and basically called me a liar when I told them I had talked to Kylie and she was supposed to have someone call me. Only when Ashley listened to the recording of my conversation with Kylie did she believe me. In order to stop the charges, we had to do a stop payment with our bank. When I later talked to Amanda she explained that the end result in canceling would be a credit to our account. A few days later, I received a bill for $42.01. I called back and Amanda gave me a reason why it was a charge. I didn't want to fight with them anymore, so I went online and paid it, thinking this was my final dealings with them. I believe that our bank must have stopped all payments to Allstate and denied the payment so it never went through... unbeknownst to me. I never received another bill and assumed my payment went through but yesterday received a letter from a collection agency. After only one bill, they turned me into collections!!! Oh, I forgot, when we met with our new insurance agent, she informed us that James Schmeling Insurance had moved their office to another city without our knowledge while we were still customers!!! I have never dealt with a less professional company in my life.