Staff there are wonderful. They are all great therapists! Haley is really good.!! Every time I…read moreneed therapy. This is where I go.

Returned after two years for 2nd knee surgery and my husband's first time after hip surgery. Care…read moreat this facility has always been professional, efficient, friendly and determined to get us back into shape! Happy to say we are now graduates and although we hope to never need to return, if the physical need arises, the Palm Harbor facility will be our first choice. Congrats to graduates Hana and Rachel H - their careers will be amazing! And so much appreciation and accolades to Courtney Vanderpoel, PT, DPT and Matthew O'Donnell, PT, DPT on the professional path to good health they gave to me and my husband, Dick.

The care at Harbourwood Care is ATROCIOUS! The duty of fulfilling their responsibilities for 24…read morehour supervised medical care, administering medications, wound care, managing chronic conditions and ensuring a safe, comfortable living environment...they failed! The duty to provide hygiene care, bathing, dressing, eating, toileting and laundry...they failed! My mother-in-law, Evelyn, passed away on 6/27/25 at Harbourwood Care Facility. She had balance issues which required assistance to stand. She constantly had UTI's from little to no hygiene assistance. She was often left unchanged from the night before till the afternoon. Doctor appointments were missed due to negligence arranging transportation. The food service department follows NO dietary protocols or considerations for medically necessary conditions. The doctor assigned was USELESS. When my wife called him for help, he was rude, uncaring, denied what we know to be facts, and refused to provide any additional orders or even suggestions to get Evelyn proper care. My wife and I reside in another state and flew down several times a year to visit and check on things. We flew down that week after receiving a call stating that Evelyn was not doing good and was nearing the end. Evelyn passed away without the assigned doctor ever seeing her, he signed the death certificate listing the cause as coronary. All without ever seeing her! We were there from morning til night so we know he didn't come in at all. My mother in law died from undiagnosed C-Dif. The week Evelyn died, she had diarrhea all week, with an odor so bad that the Nurse Practitioner diagnosed it immediately upon checking on her late Thursday afternoon on the 6/26/25. She ordered a sample be taken to the lab for verification immediately. She ordered antibiotics to be started immediately and ordered IV fluids to be started because she, without a doubt, knew it was C-Dif. She also told us that with proper treatment recovery was possible. Well the meds ordered were not started til much later, the IV fluids were never given and the sample ordered by the nurse Practitioner never made it to the lab. In fact, it was left on the night stand! Evelyn died the next morning. Now the second part of this story. My sister-in-law, Donna, was also a resident at Harbourwood. She was bedridden with Multiple Sclerosis, Kidney Failure, Diabetes and a previous Heart Attack. She passed away at Harbourwood on 8/9/25 six weeks after my mother in law. The doctor from Mease Countryside Hospital informed me that although he tried to bring her back, too much time elapsed. Harbourwood waited too long to call 911. The reason for this delay was the standing order; that NO ONE can authorize any patient to be sent to the emergency room without approval from the Director of Nursing! Well, it just so happens that she was off for the weekend and it would need to wait till Monday 8/11/25. The on duty Nurses wanted to send her to the hospital on Friday, 8/8/25 and when she was unresponsive on Saturday 8/9/25. She died before 911 being called. To add further frustration, her cardiologist appointment on the Tuesday 8/7/25 prior to her death was canceled by Harbourwood because Harbourwood never made her transportation arrangements. So an appointment that possibly could have detected a problem and saved her life never happened because of both negligence and incompetence! The same exact thing happened, to my MIL, her cardiologist appointment was canceled for the same reason! Coincidence? Negligence? Incompetence? The level of hygiene care is atrocious. My mother in law was never without a UTI infection. Her incontenince was a major problem with the staff. She was often left the entire day unchanged from the night before. Both my wife and I were frequent flyers in filing online complaints with ACHA, Agency for Health Care Administration. After an inspection visit things would improve for about a day or two. Then right back to the same old poor care. In fact, it was after one of their visits that my mother in law and sister in law were finally put together in the same room. A move we had been requesting for over a year. The food service was a constant complaint to ACHA and Harbourwood administration. NOTHING CHANGED. A medically tailored diet for patients is a non existent thing! My MIL needed her food cut up small - the food service people refused to do it. Refused! My SIL was most often given foods she was not supposed to have or requested not to have. No one cared. So all the care that you would want and expect from a nursing facility for your loved one, such as hygiene, nutrition, a safe caring environment and medical supervision you will not get at Harbourwood. Find another facility. If one good thing can come from two deaths in my family please let it be that you look elsewhere for your loved one.

I would highly recommend Harbourwood to anyone looking for somewhere to place their loved ones. I…read morelooked into many places and in my opinion Harbourwood is by far the best in the area. The staff is amazing. They are patient, compassionate and caring. They take such good care of my Mother. She has been living at Harbouwood since December of 2019. We honestly do not have any complaints. They have a lot of activities which my Mom loves. She is very happy at Harbourwood and I have comfort knowing she is in good hands. I would personally like to thank Terri for always looking out for my Mom and keeping me informed. You have helped us so much. God Bless!

Not what it used to be. New ownership is really bad. They get meds mixed up and sometimes don't…read moreeven have the meds. Used to be agreat place. Not so much any more.

I my sister-in-law this facility for a stroke situation and the place is clean and the people are…read morecaring.

I have been a resident for 8 years, I love it here. The care is good, it's nice and clean, and we…read morehave outstanding activities and rehab. we have people come in and sing, we have bingo, parties, arts and crafts, ice cream socials, every day it packed...I would highly recommend this facility.

My dad was inpatient hospital for a severe uti and kidney issues. He had a bilateral nephrostomy…read moredone started recovering nicely was discharged from the hospital to this advanced care and rehabilitation center in which the hospital care coordinator had highly recommended for the supposed quality of care. Well someone explain to me where and how that quality of care is measured. My dad is 79 years old, last week was fully independent walking, dancing, eating, listening to his music, taking the dogs out and playing with them....living a good life! He was in this rehabilitation center for less than 12 hours admission with me present around 4:45 pm to a phone call at 6:30AM advising he somehow pulled out his nephrostomy tube and was being transported to the hospital. My daughter had stayed with my dad until 9:30 PM took his glasses placed them in their case and on the side table. So in that small window of time no one check on my dad which resulted in his recently placed tube to be dislodged. He is now near death and septic. How just how does someone who got out of the wheelchair and moved to the rehabilitation bed on his own power and strength with the hopes of getting well and strong and come home to get back to life now end up near death? These facilities are milking money from medicare, medicaid and any other insurances for what? Patient care is not the priority. In a matter of a few hours dad is now facing death. Why because they threw him in a room and left him unattended. The facility is old, unrepaired, dirty and signs everywhere no cameras allowed. Well I have a picture of how great dad looked when admitted. Additionally I went to the facility after my dad was discharged to the hospital for replacement of the tube that got dislodged the next day to get his belongings....this is what happened first they tell me his stuff went with him to the hospital, I told them no it didn't. After 3 people are telling me they checked his room and nothing is there which I knee better. I kept requesting to go to his room which they kept declining and would not let me go. Finally after me demanding to see his room a nurse said she would take me. Get there and one lens of his glasses is on the floor, the case on the table, his phone on the nightstand his other items were where I put them the day prior. So finally some "manager" joins me and the nurse in the room and I inquire what exactly happened to my dad and where are his glasses. Well noone knows. 5 phone calls and a personal visit and his brand new glasses are gone. And they don't care. In short a man who was eager to get on with life is now in a position where he may not recover all from 6 to 7 hours at a dump of a facility? How can we do this to our own people?

Great people giving amazing care to the elderly and those recuperating from an ilness or accident.read more

So far, overall, my mom has received excellent care here by very pleasant aides, nurses & Admins…read morewho have made her feel welcome & comfortable. There's probably a shortage of aides at night but I hear that's nationwide!!

Excellent and timely responses to anything I needed. Friendly and upbeat staff keeps the place…read morefrom falling into a negative state like that of some nursing/rehab facilities.

Anyone considering Westchester Gardens, 3301 N. McMullen Booth Rd,…read moreClearwater, Florida, for rehabilitation should consider other options. It has a 4/5 rating on the CMS Quality Rating Scale (which Medicare gives a facility after their regular inspections) and the pictures on their website show beautiful floors and a nice PT facility; however, my experience was most unsatisfactory. I was admitted from the hospital (August 2025) to regain strength following surgery and before returning home. Upon my arrival, I was greeted by a concierge who rudely commented on my clothes, stating that if they didn't have my name on them, they would be donated. This left a negative first impression as all my belongings were taken away for tagging. In my opinion, the facility's living conditions were subpar, with cramped and uncomfortable rooms. There were two patients per room with little storage for personal items. The one chair per bed for visitors was filled with supplies. My visitors had to edge sideways past the end of my roommate's bed to reach mine only to then stand due to lack of seating. Walkers had to be maneuvered to open the door to the bathroom, enter, and close the door. Cleanliness was also a concern, particularly in the bathroom. I had specific requirements for toileting and an assisted clean-up rarely occurred afterward (for me or the bathroom floor.) I was a resident for 3 days and did not have a change of sheets or help with personal hygiene. My dietary needs were disregarded; I was supposed to be on a high-protein diet to aid my recovery but was given no choices. The meals provided were abysmal, and I'm attaching some pictures to illustrate the poor quality. Everyone received the same meals, and mine often went uneaten.. On the third day, I woke up in excruciating pain in my shoulders, rating it a 10/10. I was unable to push the call button due to pain; my roommate wheeled herself into the hall and yelled for help. She was told that many people were in pain. Several minutes later, a staff member came into the room asking about my last pain medication dose. Barely able to respond, I said, "I don't know," while she stood there. Frustrated, I told her to get help or I would call 911. She didn't respond, so I struggled to dial the 3 digits. EMTs arrived to remove me to a hospital. The whole experience was disappointing and detrimental to my recovery. I believe Westchester Gardens did not provide the quality of care or the supportive environment that someone in rehabilitation requires and deserves.

This place is amazing! Ray and Hannah are incredibly knowledgeable. I would highly recommend…read moreOptimal Performance and PT!

Well I am just offering up a review of their customer service - or responding to phone calls. I…read moreleft 2 voicemails this week and no one bothered to call me back. I have a Rx for PT and I liked the fact the Clearwater office is close to my work and has really good hours. But I guess they don't want my business and there are so many other PT facilities in the area to choose from. Oh Well.

They have been doing a fantastic job on my back and the various physical things that happen when…read moreyou are working out at my age doing crossfit and Spartan races and running. No longer using a chiropractor which feels great.

A friend of mine referred me to Philip because of issues I was having with my feet. After my first…read morevisit all my pain was gone. Completely, entirely gone-zo. Philip is super knowledgeable and driven to get you a result. I'm making major gains and am now focusing on fixing some shoulder issues I'm having. Best thing I've ever done for myself and happy I have a place that can really fix me.

I spent 2 years looking for a place to move to as a new single widow. As soon as I saw Regency…read moreOaks I knew my search was over. It was so beautiful !! The 40 acres are something to admire and it was so peaceful not hearing traffic . I have now lived here for 22 years and I have had very happy, healthy Times with my many friends. Eleanor F.

We moved into Regency Oaks Senior Living facility about three years ago and just want to recognize…read moreChris and Eric from the Maintenance Department. They work under Darwin's leadership and have always been great about responding quickly to our work orders. They take the time to listen and always come up with solid solutions. We've seen a big improvement in the maintenance team over the past few years, and it hasn't gone unnoticed. Not long ago, our air conditioner broke late at night--around 10:30 PM. Justin Chapman, the Security Manager, jumped into action right away and made sure we had a cool, comfortable place to stay that night. We appreciated how quickly he handled everything. The care, quick responses, and genuine concern from the staff are what make Regency Oaks feel like home.