The quality of care has dramatically declined since the corporation bought the facility. The…read morepersonnel used to genuinely care, but now they've all been fired and replaced with new people who are poorly trained and couldn't care less about the residents. Now, the only one that's left is Joseph in the kitchen and a few of the other kitchen staff. The corporate puppet in charge walks around like she's doing amazing things while finding every way to cut costs that she can.

This place feels like home. Everyone from the receptionist to dr. and othe personel are extremely…read morefriendly and professional. I worked with Dr Perry and Lauren. Extremely satisfied with my treatment and will definitely go back to them if any further treatment needed and highly recommend them.

Why 5 stars? Because we all enjoyed our time here…read more --- --- --- Our son is several levels outside of what you'd call normal. We discovered pretty early on that he had some developmental issues and needed speech and occupational therapy. We ended up coming to Riggs for a nearly 18 months and our son really loved it. He would routinely ask to go to therapy all throughout the week, even though our appointments were only on Wednesday's. The therapists really connected with him and gave us some good tips on how to best work on things at home. Ultimately, he was discharged from speech therapy first. We stuck around a for a few months and continued to do OT. The only thing we didn't love about our experience is that there were several issues with billing throughout our time coming here. Part of that falls on the insurance company for being so confusing with the way they label certain services, but I lost track of how many times we would receive pretty substantial bills in the mail because we had been under-paying. And this would happen even after we were re-assured that the billing situation was *definitely* under control. The truth is, we would do it all over again if we took a time machine back to when we first moved to the area. But if you asked me to prove that therapy was absolutely the reason his speech improved, I really couldn't say for certain. Maybe he just got older and more mature, naturally. Or maybe speech therapy was the main driver in everything. I really don't know. But as parents, you'd rather exhaust all of your options, rather than passively do nothing. And we're glad we chose Riggs for this very important need. Probably the best part about the experience were the therapists providing us with tips on what to work on at home. These were usually great tips and things we never would have thought about otherwise. I'd definitely recommend trying Riggs out if your kiddo could use help in these areas.

Three of my daughters have had therapy services at Riggs and we have had excellent experiences for…read moreeach of them. I highly recommend anyone looking for pediatric therapy to check out Riggs! They are amazing and we love their therapists! Please open a physical therapy office too!! Thank you Riggs!!!!

Therapists are very sweet. Receptionist is very not sweet. Will talk to you like you don't know…read morewhat you're talking about. She's condescending and rude

Kingwood Speech told me that they took my insurance, so I booked initial speech and occupational…read moretherapy appointments for both of my children. They admitted later that no one had actually checked my insurance prior to my arrival, and when I offered my insurance card to be photocopied upon arrival I was told it wasn't needed. Now I am stuck with surprise medical bills and am demanding a refund for what was already paid. What a nightmare!! What a waste of my time and hard earned money!!

We're been coming here for 1.5 years with my daughter who was born a month early and had feeding…read moredifficulties. As a nursing mom with a baby who refused to nurse I was at the end of my rope, but Ellen gave me hope and practical steps, and gradually we got back on track. We have used feeding therapy for nursing and for transitioning to solid food, occupational therapy to help with poor upper body muscle tone, and more recently infant massage, which immediately helped my daughter's digestive system. The staff are delightful, without exception. They go out of their way to help and be accommodating. In the midst of lots of appointments and errands, coming here is a breath of fresh air. I cannot say enough good things about the place!

We love both our speech and occupational therapist at Carlin as well as the front office staff!…read moreHighly recommend!

This place is so great. The staff is all very friendly…read more This place is very large, so there are lots of rooms. There have a big cafeteria and a few exercise rooms and a pool that patients can use. My father in law came here for rehabbing his legs and they took such great care of him. The staff members are all very nice and very attentive. It's not like some other place that have one nurse to 15 rooms, they are spread out more so that you're not having to wait forever if the patient needs something. Would definitely recommend this facility to anyone needing a quality care rehab facility.

I was taken to this facility by ambulance very late on 22 Sep 25 after falling in my home almost 24…read morehours earlier. When thery found out I hadn't eaten for 2 days they had a tray sent. As a result of the fall I had broken my sacrum which was very painful. I wa treated with kindness by all, from the top right down to the lovely lady who cleaned my room. The trerapists, Physical, Occupational and Speech were all excellent, kind and compassionate. In many hospital stays over my 88 years i have never had such excellent food. Three meals a day over the two weeks I was there were each delicious. I highly recommend and thank Encompass Health Rehab.

After waiting over 2 weeks, the staff called 2 days before my daughter's appointment to tell me…read morethey can't do a Texas health steps child wellness checkup through Medicaid unless I go through another insurance company. Medicaid sent me to Sunrise to do the free checkup so why would I have to use different insurance for something Medicaid 100% covers. Something doesn't add up... sounds like a scam but one thing is for certain, the staff is extremely incompetent.

Absolutely love the staff everyone I have encountered at sunrise has been amazing thank you to all…read morethe staff