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    Lake Houston Physical Therapy

    4.2 (5 reviews)
    Closed 7:00 am - 4:00 pm

    Services - Lake Houston Physical Therapy

    Physical therapy

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    9 months ago

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    6 years ago

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    Teresa S.

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    5 years ago

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    11 years ago

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    8 years ago

    Lake Houston Physical Therapy is amazing! Great place to get PT! All employees are amazing!

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    The Woodlands Sports Medicine Centre

    The Woodlands Sports Medicine Centre

    3.4
    (5 reviews)
    27.0 mi

    The first rule of medicine is supposed to be "first, do no harm." Unfortunately, that principle…read moreseemed completely lost at this office. (Edit: I should specify this was with Dr. Shatby's office.) My primary care doctor referred me here after an X-ray came back negative for bone break/fracture. My PCP believed I likely needed an MRI and evaluation by an orthopedist. Before the appointment, I confirmed my referral had gone through, provided all my information, and was told they were only missing the X-ray results. They gave me a fax number, I contacted the imaging center, and had the results faxed over. Problem solved - or so I thought. I arrive for my appointment only to be told the doctor refuses to see me without the actual x-ray imaging files, despite already having the radiologist's report. Instead of explaining this requirement beforehand, the receptionist immediately tried to push me into getting another X-ray done right there. Her response? "Don't worry, it's only a $10 copay." That completely missed the point. I didn't 't care about the copay. I care about exposure to unnecessary ionizing radiation and unnecessary repeat imaging when my PCP already believed the next step was an MRI. Why was I being asked to repeat an X-ray I literally just had done less than a week before? Hmm... I declined the repeat X-ray, drove all the way back to the imaging center, obtained the DVD myself, and brought it back to their office the same day. I had to actually get a physical DVD because this office also does not have any method in place for receiving digital records such as x-rays. OK, so let me get this straight: their office REQUIRES the original images, but yet they have NO WAY to receive such images except for an antiquated DVD, and if someone does not have said DVD, then they require them to get NEW images, coincidentally done at THEIR facility, or else the Dr. won't see the patient? Does that seem appropriate to you? Finally, after all that effort, I was then told the doctor had already left for the day. So they wanted to reschedule me for the following week. To make matters worse, they charged me the co-pay for the appointment, which I am disputing. They are also trying to bill my insurance for the appointment even though I was never actually seen (disputing that also). The entire experience felt less focused on patient care and far more focused on funneling patients into in-house imaging. Maybe there's a perfectly innocent explanation (I doubt it), but when a patient is pressured to repeat x-ray imaging they already completed, despite a specialist referral specifically for an MRI evaluation, it raises serious concerns, to say the least. Patients are not just billing opportunities. Repeated radiation exposure may be "small" each time, but it is cumulative, and unnecessary exposure is still unnecessary exposure. The complete lack of coordination, communication, and respect for the patient's time and SAFETY was unacceptable. Stay far away. I will not be returning.

    In previous visits to this facility, I have had nothing but good things to say. That all changed…read morethis morning, 07/30/2025. I arrived for my appointment this morning at HM Orthopedics in the Woodlands only to have my appointment cancelled because all I had to pay was cash--a whopping A$25. The young lady told me, "We haven't taken cash in three years." Then she asked, "Can you pay it tomorrow? I'll ask and see if they will let you continue to the appointment." I told her yes, that would be perfect. Hell, I could've paid it that afternoon after I deposited the money into my account. As she was typing things into the computer, I said out loud to myself, "I'd rather deal with the cancellation than deal with the bullshit of not taking cash." Her response, "Sir, you don't have to speak that way to me." I told her, "I'm not speaking to you, I am speaking to myself. I wasn't looking at you when I said it. If I were speaking to you, I would looking directly at you like I am right now." That's when she told me to have a seat and she would see about getting the payment worked out. I took a seat and she came and advised me that the appointment would have to be rescheduled. Well, no. No it doesn't, because I'm not coming back. This has made me realize that Houston Methodist organization doesn't care about their patients and whether they are in pain and need medical attention, all they want is their money. Am I an asshole? Damn straight I am when I'm forced to be. I stand up for myself and what I believe. I WAS a patient and I had a medical need and I was turned away because I didn't have their preferred method of payment. I had enough money to pay for the visit, but they wouldn't take it.

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    Lake Houston Physical Therapy - physicaltherapy - Updated July 2026

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