Just saw a commercial on TV about how State Farm wants to get to know you... wrong! Don't be…read morefooled. I had called Chris Hare agency and talked to a guy who was really nice. Said how Chris got to know all his customers, etc. I went ahead and bought insurance that day and this telephone guy said they would call me soon to set up a time where I could stop by, meet with Chris for a little 'get to know you' chat. Never heard from them again! But a year later I did get a bill in the mail to renew my insurance. Of course I did not renew. Went to another company and actually saved almost $200!

Awesome agency! Invested in their customers. Knowledgeable!…read more When I asked why certain coverages were selected and their benefits, Chris gave me good solid answers. Everyone in the office is fantastic! They are really about their customers and not premiums!

Have been with Christin Black's State Farm agency for many years. Always excellent customer…read moreservice, quick response and availablity. Friendly and professional staff!

My State Farm agent Christin Black and her office staff are wonderful to work with. They are always…read morefriendly, knowledgeable, and willing to answer any questions I have. Their outstanding customer service and helpful attitude are greatly appreciated. Highly recommend!

I no longer live in Kansas but when I did, I was insured with Penny's office. They took such good…read morecare of me that I never felt I was not informed fully of all of my coverage's and what I needed. At the time, I had renter's insurance, auto insurance and life insurance. While I was there we went through a snow storm which left us without power for almost a week. I ended up driving to my father's home which was three hours away just so I would not be out of anything I needed as I had young children at the time. I probably would have filed a claim had I not gone to stay with my family. We also had tornado incidents that hit in a town about 40 minutes from my home which I was supposed to have gone to that day but ended up being too sick to leave home to go to my scheduled appointment...Thank God, otherwise that too may have been a claim needed to be filed. The staff in Penny's office always made me feel at home with them. They were caring and respectful. I miss the mid-west hospitality, it is something that California does not have much of. I loved every time I worked with Penny's office. Keep up the good work of taking care of your clients as I have family still insured with her and I know they love her as much as I do.

Not great in communicating or returning phone calls. Quote…read morefor 2 vehicles for 6 months was a huge increase. Switched to new agent and they were much much lower. Not sure what the issue is.

Awesome State Farm location. Diane Rocks! Simple and easy…read moreprocess. Would highly recommend

I had an amazing time getting my car insurance with Bryant. He answered each question I had with…read moregreat detail and really helped me understand what is covered under my policy. Outstanding customer service!

I was in the market for some term life insurance for the family. How many of you are sick of the…read more21st century customer service where you can't shake someone's hand and look them in the eye and actually talk to a human on the phone? I am! They had contacted me as I had some of their products previously and asked if I wanted to make any updates. Indeed I did! I talked at length with them over the phone and email and then scheduled an appointment to come in. I was greeted by the front-desk with a smile and offered coffee. I wasn't waiting long before Chris Ellman greeted me with a handshake and brought us into his office to talk options. If you've ever been in the market for life insurance before, it's has many complex and exotic products. I left far more educated on what they have to offer. After two meetings in person, we signed our John Hancocks and were satisfied with the customer service we received. On a side note, Chris chatted with us about our backgrounds and his and learned that we are looking to sell one of our cars. He asked permission to pass that around and within a few days one of his friends called me to check out the car. He really goes out of his way to make the business transaction personal. Thanks, Chris!