Medbridge, please immediately provide effective customer service for APAP/CPAP machines. Treating severe sleep apnea is a matter of life and death. The Sales function of Medbridge is their priority. Customer Service is not prioritized, unacceptable and requires immediate major improvement. The Sales team blew up my phone daily to sell me a Resmed 11 APAP machine prescribed by my doctor. After the orientation session when I received the machine, I was allowed one more in office appt to change the mask. I am a quick learner, work full time, and am highly motivated to treat severe sleep apnea asap. I call Medbridge weekly with specific questions, explaining the need is urgent because I am not yet able to use the mask for the required 4 hours nightly, and request an appointment. Telephone is not answered. The only option for customers is to leave a message which is never returned with an answer to the question or an appt time. Medicare requires rapid compliance or they refuse to pay for the machine. To reach satisfactory compliance status, responsive, skilled customer support from the medical equipment supplier is absolutely necessary. Half of APAP users have a relatively smooth adjustment to the machine. The other half of users, which includes me, experience a more difficult adjustment that can require multiple mask changes, purchase of multiple accessories, up to 90 days of customer service support and patient perseverance. Still in my first month of APAP use, I am looking for a different home medical supplies provider. read more

I unfortunately have to have medical equipment for my survival. I wound up with Adapt Health, who go by many different names as the man who delivered my equipment told me. Their billing appears to be a complete scam. Your payments don't seem to go to the charge you were billed for. Their numbers/payments do NOT match the insurance companies numbers. Their invoices that they send you each month have virtually no information on them. I asked for itemized invoices that include the total charge and the amount paid by insurance - something that I get from every other medical company or doctor that I deal with - and was told they do not send those out to customers. I recently received one years worth of itemized invoices because they thought that is what I was asking for and it DOES include all the proper amounts. I see now why they don't send them to customers each month. There are several customer payments by credit card listed on this thing long after I my credit card was CANCELED! The payments I have sent by check ... I'm not sure where those went. I did payroll and billing for 10 years at my former job. I know and understand invoices. I have no clue what Adapts invoices are attempting to tell you. That's what an invoice IS to a customer, it is supposed to be telling the customer the story of each month's charges and payments and balances and due dates. Good luck understanding theirs. Be very careful if you give them a credit card!! Watch and retain every 'invoice' you receive from them. Like the other folks here, if I could choose NO stars, I would. read more

I wish I could give AdaptHealth / MedBridge Home Medical NEGATIVE STARS This place is a scam. Plain and simple. They said I could rent a CPAP for 10 months as that is what my insurance covered. Okay... cool. Then they said they needed a card on file for my appointment but assured me that I would NOT be billed for anything. That my card would only be charged in case I went over the 10 months and chose to continue using the cpap. Ok, fine. So I have some time to try it out and choose if I want to really buy one... right? WRONG!!! They just billed me $2.06 on Sunday, and on Friday, they then billed me $157.22 for god knows what. Truly, I have no clue why. I tried to speak to the billing department and got the run around. Now I am being told that I am RENTING TO OWN and will be billed monthly NOBODY EVER SAID THAT IN FACT, they said THE OPPOSITE! That I would not have to pay a dime! SHADY BUSINESS PRACTICE They are a total bloody scam and the billing department will confuse you, interrupt you. and say things that aren't true. It all seemed perfect at first, then they sneak charges onto your debit or credit card!!!! I kid you not. It's UNREAL I'm so angry. How dare you. read more

AdaptHealth - AdaptHealth / MedBridge Home Medical is a SCAM - Medical Supplies Near Me - Hendersonville, North Carolina

The only nice things about this company were Steve, the guy who delivered the ancient, loud oxygenator to our house, and Lance, the guy who picked it up. Rutherford Hospital erroneously told us that our local company would not accept my husband's insurance and told us we could get his oxygen delivered from Hendersonville or Asheville. Hville is closer, so they delivered two tanks from the hospital to take home when he was released. The following day, they brought the machine to our house. I work from home. There is no way I could get any work done with it running. I am on a lot of ZOOM calls during the day, and if I used noise-canceling headphones, I wouldn't hear my husband if he needed me. I swear this thing looks like it's leftover from 1950. An attachment on top of it was because we were expected to refill our own portable tanks. It took 4 hours to refill a small tank. I called the company the next day. The rep I spoke to said she would have to escalate my complaint. No one ever returned my call. I called and spoke with the home health liaison at the hospital who had set us up with them, and she gave me the cell phone number of the person she deals with directly. I called and left a voicemail. I called her again the next day and got her. She listened to me and said she would have someone at the company call me. No one ever did. I finally called our local supplier, because at that point I was ready to pay cash for a quiet machine and forget about insurance. They informed me that they do, in fact, accept our Humana PPO, but that we had to have a new prescription for oxygen since the one from the hospital was only good for 72 hours and proof that Adapt had picked up their equipment. We visited his family doctor; she wrote the prescription. I borrowed a couple of tanks from my mother, who is also on oxygen, and called Adapt to pick up their crap. The guy told me they would pick it up "when someone is in the area." I told them due to the number of doctors. Appointments my husband had, they needed to call before coming to make sure we were there. Did they call? NO. Did they come while we were gone? YES. I called them back, and they ended up sending someone that afternoon. This is the most non-communicative company I have ever dealt with. Their equipment is old, and their customer service is crap. The picture below shows what they brought here. The one from our local company (Smith Drug in Forest City, NC) is small and SILENT! And we are not expected to fill our own tanks. Laura Allen Clayton read more

AdaptHealth - Adapt's machine. Should have taken a video because it sounded like a train running through our house. - Medical Supplies Near Me - Hendersonville, North Carolina

My experience with this company has been awful. I would not recommend using them. There are other medical supply companies that do a lot better. Adapt Health has created more problems with my supplies than I can count. The staff is not trained well. If you ask to speak with a supervisor you are not allowed to do so. And a supervisor never calls you back even if you request they do so. Terrible company. read more

Possibly the worst customer service I've ever encountered. I have a broken CPAP and have called five times with the promise of a return call. I've received none. This started before Thanksgiving and I still can't connect with anyone. read more

I was diagnosed with severe sleep apnea. I had my doctor send info to MedBridge to get set up. I called weekly for 12 weeks for the status of my order to get set up with the machine and supplies. Every week it was a different issue. My doctor sent info to them at least nine different times. One day on week 8 they had to fax the package to five, yes five, different fax numbers. On week 12, they said they still needed certain info from the doctor. This was the exact same excuse as week 10, and the doctor faxed the info, and called them to confirm they had it, on week 10. Finally on week 12 I cancelled the order. Got the doctor to send the info to AeroFlow and I had the machine and supplies within seven days. MedBridge has the worst new patient customer service I've ever seen in my 70 years. read more

This company is the worst I have ever tried to work with. You can never get anyone on the phone at the local office. The main office will tell you that you will get a call back in 24 hours and they never call back. It's a shame that they consider themselves to be a medical equipment provider. A person could die before they get service here!!! read more

The billing department stinks! The local store gives good service on deliveries and supplies needed. I've had issues with my bill since 9/23. They keep billing me for equipment, even though my eob shows my copay is 0. And when you call the billing dept, they argue that I owe them something. I've called them numerous times and so has my insurance co to no avail. read more

I have been a customer since 2016. Customer Service has made 4 errors within the last month..wrong bi-pap, lost power cord, never filled my order then shipped the wrong cushions (3 weeks after I had ordered the cushions ,Feb16-March7, it was determined the order was never placed). The corporate phone is not any better, as they connected me back to the Greenville Office. I left a voice mail but never received a call back. After calling the Adapt Health line again Charles said the order had to be placed through Aerocare. Aerocare had merged with Adapt Health, and no longer exists. He couldn't give me the phone number but connected me. They put me on hold and after 5 minutes the line disconnected. Now I have to start over. read more