Had an appointment with Maria and she took care of me, had what I needed in stock and was very…read moreorganized for COVID. Contessa is only a medical garment place now - it is no longer wedding dress bras, etc The store was in my insurance network and they are a certified fitter- can't go wrong if you live in the area

NEW LOCATION. Same phone number, same website. New Address is right around the corner, 45 South…read moreMain St, Suite 301. West Hartford CT 06107. (Professional building located behind Dunkin Donuts).

I am an existing Patient of NEOPS. I would not recommend the one in East Hartford Connecticut for…read moreanyone who lives in New York State as the boss only cares about the distance and will decide for you whether or not it is feasible to drive back and forth for multiple appointments. I even had my insurance company call them and Monica, office manager kept diverting away from the conversation and referring back to the fact the boss won't take patients from New York State even though they accept NYS insurance. Deciding for you what is feasible is highly inappropriate and unprofessional for anyone when patients can't get someone in their state who makes the kind of orthotics that are needed. If your website says that you accept all patients than you have an obligation. I hope they see this and realize that because of their ignorance they have lost a long time customer.

Avoid this Neops office by all means!! Took a relative there for prosthetic device & the…read more"prosthetist" Dave Motycka was inept, didn't know what he was doing & didn't care about the patient or his needs only how much the company could gain from using expensive components. After only 3 attempts he discharged the patient from the office & subsequently had the patient banned from all Neops! With Dave it's basically 1-2-3 & if he encounters any difficulty with your case he'll boot you quickly. You've been warned. Better off going to another Neops location or another company. If anyone has any questions feel free to contact me & I'll supply documentation of experience @ Neops, E. Hartford, Ct.

I called to make an appointment to get a Ritchie brace, sight unseen, he started telling me over…read morethe phone he had something better. I told him I trusted the orthopedist and I would like what the dr. prescribed. When I arrived for the appointment I was given voluminous paperwork to complete. He ignored what I told him over the phone and kept badgering me to get a custom brace $$$. He needed the extra info on the paperwork and the info he kept pumping me for, to justify to the insurance company the more expensive custom brace, which I repeatedly told him I did not want. He was relentless, keeping me there for almost 2 hours. He took my old brace and was twisting and bending it until I yelled at him to knock it off. When I got home, I called my dr. who confirmed I did not need a custom brace and echoed what I thought; he was trying to rip me off. It is very aggravating to be ignored, disrespected and taken advantage of by a local business. Caveat emptor!

I am an OT who has never been on the receiving end of an orthotic until this week following a…read morelumbar fusion. I was measured two weeks prior to surgery for a LSO to provide support and limit mobility post-op. True to their word they were at the hospital the morning after my surgery with the orthotic in hand. Gently helped log roll and apply to ensure proper fit.. It can't say enough good about the experience. Orthotic fits like a glove, is as comfortable as can be considering, and provides just the right amount of stability to get you moving after a scary procedure. I have seen other orthotics that seem like a more one size fits most. Not the case here. This is more like cinderella's slipper-one of a kind and made just for me.. Thanks Altman!

Post surgery brace was provided via hospital. I was initially billed for my copay and I paid same…read moreto DME. A year later I am being harrassed for the original balance and i have their payment receipts to prove it. I can not reach them on their website nd the phone they provided 860-674-1601 is either busy all the time or I am disconneted. Buyer bewafre of this poorly managed provider.

I hardly ever write reviews and mostly I write reviews for outstanding service. My experience with…read moreDME drives me to this exception. My mom broke her pelvis and the care center set up delivery of a jr walker because she is very petite. They delivered the wrong one, which in itself is not an issue, but the lack of resolution and rudeness that followed makes me irate and leaves me utterly befuddled as this is a company that should be helping to ensure the correct equipment is provided to patients. No individual healing from injury or family member providing the care, should have to have to be met with such lack of empathy when just trying to resolve the issue and get the correct equipment for the person in need. The girl's name I spoke with was Britney and she was more interested in interrupting me and blaming me than helping me to resolve the issue. The outright rudeness and lack of caring does not make her a good candidate for a customer service related job. I have no other experience with DME and they might even be a great company, but because of Britney's immaturity in dealing with my frustration which was driven by their lack of service, I will NEVER, EVER use or recommend DME Living Well. Perhaps some training for Britney would help.

Very good experience every time I've been there. Very accommodating. I recommend this place highlyread more

Do not even attempt to set up an appointment for a breast prosthesis here. Their process is…read moreIMPOSSIBLE to navigate in terms of getting a live person on the phone, their requirements for Dr. orders, letters AND PRESCRIPTIONS which must be faxed tho they claim never to receive the faxes that actually are sent, insurance confirmation process and then when you FINALLY get an appointment, they cancel it within 10 minutes of setting it up. As if anyone needs any of this bullshit after going through breast cancer and a mastectomy. They are horrid.