I'm a shut-in. Don't drive, work from home and try my very best not to leave my house at all costs…read more Found this delivery service yesterday and Omgg ANSWER TO MY PRAYERS after all these years. Ordering and delivery was seamless and saved me money, time and energy instead of having to leave the house, catch multiple Ubers to go to separate places to get my beer and cigarettes, carry my 2wk beer supply up and down my 2 story, etc. Godsend. all I can say. Period.

My friend is celebrating her birthday in Vegas. Like others she has had a rough year. I contacted…read morethis business because I wanted to surprise her. I loved the ease of the transaction. Once I initiated contact through Yelp, I was sent a text message. I explained that I wanted 10 balloons in different variations of pink(particularly hot pink since that is her favorite color) and six pink cupcakes (photos attached). I also specifically said that I wanted the items delivered at 6:30 PM. We agreed, and I was quoted delivery, gratuity ($50), and $52 for the cupcakes and balloons, for a total of $102. I actually don't have a problem with the delivery or gratuity charge. I'm paying for convenience and execution--and those charges were transparent. Execution is where the process fell short. (1) The delivery person called my friend at 11AM. Huh? That wasn't part of the plan and ruined the surprise element. That's not why I shared her number. (2) The items were left on the doorstep at 4 PM; we agreed to 6:30 PM?!! (3) I was never sent a confirmation. (4) I finally had to (tackily) ask my friend if she received the items and asked if she would send me photos (because now I was suspicious). The cupcakes are cute, but do not look like they could've cost $3.67 each ($22 total). The balloons did not have hot pink at all, and I'm pretty sure they came from the dollar store, so $11 with tax, not $30. I would've still paid the delivery and gratuity, just don't upcharge me. I was working from trust, and I'm deeply disappointed. If/when you use this service, either make sure you know exactly how much your item costs or ask for an itemized receipt before you use this service. I was hoping to lean on their familiarity with the area--you shouldn't. Additionally, just know that you won't get a confirmation of delivery of your items and the items may not be delivered as agreed. ****UPDATE**** Please see the owner's response below. I appreciate the detailed response (albeit after my review, otherwise, I would not have known anyone of this from the business) and only wish all of this would have been communicated to me (prior and during)--the change in delivery time, the itemized cost, including where the items were purchased from. Had I received any of the info written in the owner's response I wouldn't have been surprised, and would've known what I paid for. Instead, I got that info from my friend, the recipient. I even waited two days after before writing my review. No confirmation. You can see in my initial review that I NEVER say, "don't do business with this company," only to verify the aforementioned. I'll reiterate the ease of the transaction was great; the process would've been improved with providing the now listed details below (including where the the items came from and cost, and change of delivery time). An actual receipt for the items I paid for, but trusted the business to purchase would've been even better. This wouldn't be necessary if I knew where I was buying from and the cost prior. Calling so the receiver is not alarmed makes sense, but I still don't understand renegotiating the time I originally set; still it's a small detail and if it worked for everyone, great! I have updated my rating.