We purchased a Pearl mantel from ADDCO Electric Fireplaces. We live in CA but ADDCO had the best price and value over any local retailer near us. The customer service at ADDCO is amazing. Our emails were prompltly responded to and the communication was great! We are glad we came across ADDCO Electric Fireplaces and would not hesitate to purchase from them again. read more

I needed a replacement electric fireplace insert, and the businesses that sell them near my home in Southern Idaho charge over $500 for the 33 inch units. Working with Maria, I was able to get a brand new unit shipped free of charge from Addco for $100 less than it would have cost me locally. The unit arrived via FedEx within three days, and I had it installed in 10 minutes. We love the many features and the heat it puts out. We will get many seasons of enjoyment from our new fireplace insert. read more

We had a really good experience at ADDCO. They are an online business, not a retail store and do not have a sales floor/show room, which is why they are not open to the public for walk-in sales. We were fortunate that they were having a clearance sale and opened their warehouse during the time we were shopping for a fireplace. When looking for a fireplace on Craigslist, ads for ADDCO kept coming up. We ended up purchasing a new and beautiful fireplace for much, much less than the used ones we initially intended to buy. The business owner (who is not a salesman) was extremely helpful and friendly. I would love to buy from ADDCO again , but they have not had another retail sale of which I am aware. read more

My search started because our new neighbor at our RV Storage Unit decided to unplug and plug back on our RV at some point in the last 30 days. When they plugged it back in they created a surge of power and it blew out the circuit board on my Electric Fireplace in my RV. GREAT!!! NOT!!! So my mission was to fix the Fireplace ...not replace it. You would think armed with the Internet, the original book, Serial number, make and model numbers, I would be easy! Unfortunately that was not the case. Turns out, the original MFG was located in China (there's a surprise). But lucky for me when I searched by the model number I came up with ADDCO. Even more fortunate, Addco was located right here in Portland Oregon. I called and first asked about a replacement board. They said that might be possible, but a new model that was the same size was on clearance - they had 3 left and would make me a killer deal. Actually the price quoted for a new unit, was less than I had figured a new circuit board would be. I was very excited. The Addco staff was super helpful and friendly when I called...even when I called back with more questions they were awesome and patient. Like the other reviewer said, they did advise that I could come to them by appointment only OR on Wednesdays when they were open until 6:00pm. This was a Tuesday so I said I would come in the next day after work. They asked that I call again Wednesday to insure someone would be there and explained that they were an internet based business, not a retail store where you could just walk in. They explained further, that they had some displays at the shop they worked out of and that was why they were by appointment only. I called at 3:00 pm - was informed they would indeed be there until 6 and come anytime. My Husband and I drove there Wednesday - arrived about 4:45. The location is a bit out of the way and in an industrial area in St. Johns - N. Portland. When we found it using the address only, we were greeted with a locked door which based on their location seemed prudent. After knocking were let in and preceded with introductions. We were working with Brandon who I must way was super pleasant, knowledgeable and very nice! He took us to the "showroom/warehouse" where I was surprised to see so many options that were available in an Electric Fireplace... I think these guys are on-to a new trend. Brandon showed us the model we discussed and we really liked it. He even took the time to test our broken unit (we brought with us) to confirm our findings. He said that if he could get it to "run" he would at no charge. Keep in mind this company was NOT the original Manufacturer, supplier, or vendor on the old fireplace. So they were under NO obligation to help, yet they did - that is way above and beyond what you get in terms of service anymore. I was impressed. He even tried an old circuit board they had there from a similar unit to get it to work - again no cost to us. We eventually bought the new FP - brand new in the box.... Seemed like the best decision. Ours was about 7 years old.... I can't help but say that this company was AWESOME! I'm sorry that the other review was lack-luster.... I hope that more people give this company a shot! Thanks Brandon @ Addco! read more

Can I select a zero star review? No...so I'm stuck with giving them one star which makes me sick to have to do. They are crooks. I purchased a "brand new" fireplace from them and straight out of the box it wouldn't work at all. Wouldn't even turn on. They suggested I contact the manufacturer...which I did. The manufacturer told me that the unit was over 5 years old and they wouldn't do anything. Well this fraudulent company Addco ElectricFireplaces refused to do anything and kept my money. I have a worthless unit and they have my money. DO NOT purchase from this company as you are likely to get an old defective unit and they'll just keep your money. read more

Bought an electric stove from them two years ago and it failed. I called and they said there is nothing they can do to fix it or even provide parts. wrong answer read more

Lost my business before they even had it. I called to ask some questions regarding their products on their website. As I riddled the women on the phone with questions she said I should just come in to the showroom and take a look! Great idea, when can I come in? I am free today. The women on the other end said you have to have an appointment to come in. Great when can I come in? Today? The phone went to speaker phone, and she said they were all booked up and closed for the holiday till later next week. I'm confused, I want to buy your product, I like your product, but I can't just come down and buy it? A man interrupts the conversation via speaker phone and says "NO!" in a stern voice, "Not till next week!" How do you make money if you don't let people come in and buy? "We ship all over the world!" he says. Good for you I thought, that has nothing to do with me and my business. I thanked them for their time, and hung up. To the man on the phone: You were rude, abrupt, and not very customer service friendly. How do you stay in business? You lost my business before you even had me. The only good thing you have going for you is the women that answered the phone, she was sweet. Good luck to you, honestly, customer service is everything, learn it... read more