La Fabrika is one of my favorite stores! The ultimate destination for all things home. I have been…read morea regular customer right from the start and always been very satisfied. Kelly and her team provide top notch service and always give me personalised design advice to find exactly what I need. They have a gorgeous selection of furniture & deco items with loads of inspiration, personal styling and a unique vision on interior design. This place is a Brussels institution!

From the owner: Malgré près de 40 ans d'existence, nous portons le nom avec un souci de renouvellement selon les…read moretechniques et actualisation des appareils d'éclairage. Une lampe c'est aussi une histoire avec des designers qui nous font l'amitié de partager leur univers, ce que nous essayons de transmettre à nos visiteurs.

From the owner: Le Vistemboir - vente et réparation de lampes et de luminaires à Bruxellesread more

This company has absolutely zero respect for its customers' time or money…read more I placed an order and waited patiently for three full weeks. When I didn't hear a peep, I reached out to customer service--not to complain, but simply to ask for a basic update regarding the supplier's response and an estimated arrival date for the warehouse. A reasonable, straightforward question that any competent business could answer in five minutes. Instead, I was met with a wall of absolute silence. I sent EIGHT separate emails over the course of those three weeks. Not one. Single. Reply. Let that sink in: Eight ignored messages. No "we're looking into it," no "let me check," no "sorry for the delay." Just radio silence. It takes more effort to ignore a customer eight times than it does to send a two-sentence courtesy reply. Lamptwist clearly has no problem taking your money, but the moment you need a shred of transparency or basic customer service, they vanish into thin air. If they can't even manage a simple status update, what makes you think they can manage your order? Do yourself a massive favor and buy from literally any other brand that actually has a functioning customer support team. This is hands-down the worst service I have ever experienced. Avoid at all costs.

do not do business with LT. I bought a console table in April 2026 for $1099 plus $163 shipping. I…read morehave invoices and delivery note documents to show that this was stated to be the price. When the product arrived in Aust, their shipper sent me an invoice for $303.11 import duty. Then the shipper sent me an additional invoice for $107 for biosecurity inspection fee. That is a total of $573.11 shipping, which is more than 50% of the purchase price. When I contacted them they 'doubled down' in protecting their margin and not looking after customers, by sending me a link of their now updated website fine print which says customers must do their own research regarding import duties and customers are responsible for all charges, regardless of LT having any idea of charges for shipping their product to Aust.