Service déplorable, non respect des délais de livraison, mais sont joignables dès qu'il faut payer…read more Fuyez !

From the owner: A propos d'ADG - Ambiance Lumière Situé à Bruxelles,…read moreAmbiance Lumière est spécialisé depuis plus de 25 ans en éclairage domestique intérieur et extérieur. Contactez-nous pour plus d'informations concernant nos lampes et luminaires ou appelez-nous pour en savoir plus sur notre choix d'éclairage au design original.

La Fabrika is one of my favorite stores! The ultimate destination for all things home. I have been…read morea regular customer right from the start and always been very satisfied. Kelly and her team provide top notch service and always give me personalised design advice to find exactly what I need. They have a gorgeous selection of furniture & deco items with loads of inspiration, personal styling and a unique vision on interior design. This place is a Brussels institution!

I would strongly advise anyone considering ordering from LampTwist to think very carefully before…read morehanding over their money. I ordered two vases on 30 May and paid £420.67. The advertised delivery timeframe was one week. That was a key reason I placed the order. It is now almost three months later and I still have no vases. LampTwist later promised delivery on 7 August. That date passed and nothing arrived. I have now been told that one vase is in their warehouse, while the larger vase apparently has not even been made yet. Even more concerning, the website still appears to advertise a one-week delivery timeframe for this vase. After waiting almost three months for an item that has apparently not even been manufactured, I find that delivery information completely misleading. The customer service has been appalling. LampTwist permanently states in its website footer that it responds within 2-3 working days. In reality, getting a response takes a week if you are lucky. This week alone I sent five emails asking for a basic update on my £420.67 order. All five were ignored. I then asked them to cancel the order and refund my money. Still no response. LampTwist has now been holding £420.67 of my money for almost three months while failing to deliver within either the original timeframe or the later promised date, and now failing even to respond to basic enquiries. Delays are one thing. Taking hundreds of pounds, missing promised delivery dates and then ignoring repeated customer emails is another. I would not trust this company with another order.

no preemptive action taken with delays. they only corresponded with an apology after I reached out…read morewondering where my purchases was. Eventually I cancelled the order so unable to comment on product quality. But a zero rating for correspondence and obviously a zero for delivery (non!)