I cannot begin to say how amazing Roman plumbing is. My dad has always been the person who has come…read moreto my home to help with anything maintenance wise, repair, or upgrades. However when it comes to plumbing issues, he said just call a professional do not risk plumbing issues. I am so glad that I called Roman Plumbing, they were so professional and so courteous I'm almost excited to have a plumbing issue to call them again. They excel at customer service, quality products and service, safety, and even education of plumbing measure you can independently take. I initially spoke with Frankie, and he told me that they have three different options and they would help advise me of what would be best depending on what my kitchen needed. I instantly received an email and text notification for my appointment. Brandon was was my designated plumber, I received a text update. Then a few moments later I received a call from Brandon letting me know he was on his way, and would be at my house in about 15 minutes. Before I knew it, Brandon was at my house with the Roman Plumbing truck. I really appreciated this, as a safety feature being alone on the house at night. Roman Plumbing defiantly set a very professional manner before even making it to door. Brandon looked at the old garbage disposal, and saw that it did indeed need to be replaced. One time previously, it had leaked. But other than the one time, I never experienced any other problems with it. Brandon explained to me the three different models that they had, and advised me of what would be best. Before quoting me for the job, he looked in what appeared to be a manual or a Roman Plumbing Bible of everything. Pricing was very fair, and seeing him utilize this manual insured to me that Brandon was following absolute and total company procedure, policy, and pricing. Brandon installed the new garbage disposal, and went above and beyond. He took the time to check the pipes to make sure there was nothing blocking them. He also went through to explain to me what is and is not a good item to put down a garbage disposal. He also took the time to re-seal the top of the opening to my sink to the garbage disposal. Apparently this had not been done properly before, Brandon was happy to help correct it. What was most impressive is when Brandon was finishing up, he asked me "Do you have any other plumbing questions or issues?" I told him I had a question about the water (staining my toilets), he instantly knew it was hard water. A quick fix from a water softener. He explained to me about the nouveau system (with citrus) an alternate to a water softener, since I didn't like the texture or scent from it. He also showed me how to optimize my dishwasher, which I told him I rarely use because my husband does a better job at watching them like Cinderella. He showed me the preferred detergent for my dish water, and how to tweak my rinse settings to get more shine (I'm all about that sparkle & shine). Brandon also inquired with some other items just to make sure I had no other issues. Brandon did the transaction right there with me present. This was really nice, just to ensure security of my credit card. He also provided me with the documents that went along with the garbage disposal. I will absolutely call Roman plumbing anytime I even think I may have a plumbing question or problem. I know that whenever I may call Roman plumbing, they will always take care of any problem 100%. And if it is not a Plumbing issue they will get me to the right person who will uphold the same customer service they offer.

The exorbitant high price for an hour of work that others said should have cost about a quarter of…read morewhat they charged. Other professional plumbers told me it was much too expensive. $1000 per hour is just ridiculous