1st time I went for bath and nail trim, my beagle came back covered in another dogs fur...and I do mean COVERED lol. I tried once more, bath and nail trim, and they told me to be there before 6pm. I got there at approx 3pm, and they told me the groomer leaves at 9am...ok nope, I'm done. Supposedly got new management taking over soon, so maybe things will be better in the future. Don't get me wrong, the people here are nice as could be, but they really need to get on the same page with each other. read more

On Thursday 11/17/22, Stella went to daycare at Adorable Pooches Palace. She had been times before with no issues that I'm aware of. I pulled into the parking lot at around 4:30-4:45pm. I could hear a dog barking and whining from inside my car but didn't know where it was coming from. I get out of my car and walk past the window to the grooming room and Stella is in a kennel next to a window. She is clearly stressed by the look on her face, barking at the top of her lungs and whining. She was the dog I heard from inside my car. No person and no other dogs were in this room with her. When I walk in, there was a female employee there and she was talking to another customer. I interrupted and told her I was there to get Stella. She said "oh yes Stella. She was mischievous with a 6 month old husky today. The husky learned that if he doesn't swallow when taking a drink and he flips his head back, water flies all over the place, so Stella joined in on the fun. They both got soaked". I said, ok why is she in a kennel in the grooming room? She said "well, they were both soaked so I put her in there to dry her because she was still wet after being toweled off. The other dog left a little while ago". Keep in mind, I can hear Stella going insane the whole time this lady is leisurely talking to me. I told the lady to go get my dog. She started to say something else and I said, Go Get My Dog Now! She went and got Stella and when Stella came out to me, she was whimpering, upset, and dry. Buried her face in my leg and then tried to go straight to the door. I paid and left. When we got to the car, Stella got in and immediately laid down. She doesn't do that. She normally sticks her head out the window for about 5-10 minutes after we start driving. She was absolutely still and quiet the whole 25 minute drive home. We got home and she walked slowly from the garage to the house with her tail between her legs, which is also not normal. We got inside and my normally not cuddly dog was stuck to me like glue. Would not leave me and would not let me leave her. After giving myself some time to think before reacting, I called APP on the 18th and asked for a supervisor. I told the shift supervisor what I saw and how Stella was acting differently. I asked how long she was in the kennel in the grooming room and what exactly happened. Play group ends at 4. I got there between 4:30 and 4:45. That other dog had been gone for a while per the female worker. The Supervisor said she was off on the 17th and she would ask around and call back. I received a call from the female worker who was there on the 17th. She said "I was told you had questions about yesterday". I said yes and told her my questions. She said "once I realized she was soaking wet, I towel dried her and she was still wet so I put her in the grooming room and turned two dryers on. She had only been in there for maybe 15-20 minutes by the time you got there to pick her up. She wasn't even in there long enough for the dryers to dry her." I asked how loud the dryers are, because Stella isn't good with loud noises and she said not loud. I told her Stella was dry when I picked her up and she said "I don't know what to tell you". She then very quickly changed the subject asked what I meant when I told the supervisor Stella was acting weird after I picked her up. I told her how she was acting. She said, well, why don't you monitor her today and call us back at the end of the day if she isn't acting any better. Normally dogs are exhausted from daycare, so it's not out of the ordinary for them to act tired". She basically ended the conversation there and was snarky to boot! She didn't care what I had to say, blew the whole thing off, and acted like there was no issue. Here's the thing: Even if Stella was only in the kennel for 15-20 minutes, there is still a huge problem. 1) You put Stella in a room that she was unfamiliar with, in a cage, and alone. That would make any dog uncomfortable. 2) Not only did you put her in a kennel in an unfamiliar room, you turned on 2 dryers which are just big noise machines to dogs, and left her alone. Most, if not all, dogs would freak out! 3) After hearing any dog bark the way Stella was barking and carrying on, for more than 5 minutes, she should have been checked on. Even if you were the only one working and people were there to pick their dogs up, Stella was CLEARLY telling you she was not ok. 4) This lady literally said Stella wasn't in there long enough to be dry, but my dog was completely dry when I picked her up. She had come home wet and dirty before, what was different that day, where they decided to "dry her"? 10000% do not recommend read more

Twice now we had appointments (booked a month in advance) for our dogs to be groomed and when we showed up they told us they had overbooked and could not groom them. The time before they sent us to the owner to do grooming and it was obvious she was "fitting us in" as it took 12 hours!!! Go somewhere else if you really want a RELAIBLE professional dog groomer. read more

One word, awful. I took my 1 year old golden doodle to get groomed here and they did a terrible job. My first complaint is that my poor pup was there for 9.5 hours for a grooming appointment, which I found to be outrageous. I dropped my dog off at 8 am and called to check on her at 12 pm, they told her she would not be ready until 5 pm, which eventually turned into 5:30 pm. Secondly, I asked for a teddy bear cut, and this is what I ended up with. I will not be back. read more

Adorable Pooches Palace - After - Pet Groomers Near Me - Evansville, Indiana

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I have been going to this facility for about 2 years now, and my dog really seems to enjoy it! Once while driving to the building, I could see him outside playing having fun with other dogs, Good to see him Enjoying his Stay. read more

The only thing adorable about this place is the name. Let this review serve as a warning to anyone who plans to board their pet with this kennel. Our dogs' chest was mangled and oozing green puss when we picked him up on December 28th. We had to immediately take him to the vet where he received 2 types of meds. We received no explanation, no apology and no accountability from the kennel. My dog is still traumatized and we have been unable to have him groomed due to high levels of anxiety he experiences when we take him anywhere to be groomed. I will confess, I did read unfavorable reviews before I elected to have him boarded at this kennel-I sincerely regret my decision. I love my dog, but I made a very bad decision and now he is suffering from it. Take my advice and earnestly read the reviews and weigh your options. To this day I cannot get an answer as to what may have happened to my dog. I plan to report them to the BBB. read more

I love Adorable Pooches Palace! great place to board your dogs and have them run around while you are away. Staff is extremely nice! They are very personable and knew my dogs by name after the 1st visit. Have been going for almost 6 months now and and am at the point where my dogs get excited when I pull into the lot. I have been to previous boarding locations where my dogs were not excited to arrive. During the day, all the dogs (grouped according to size) can run around and play with each other. I believe after about 5 PM, they go back to their cages for the evening. I like my dogs in the same cage at night and they had no problem boarding them up together. They seem to always have availability even if I call at last minute, which is great. They also provide grooming services and dog day care. Would highly recommend for someone who is looking for a good boarding facility!! read more

This place is a Dog resort. They have a lot of activities to keep your dog busy. I sometimes just take my dog there for the day, just so she can interact with other dogs. They offer grooming services and cageless boarding. The owners are very nice. I recommend checking out the website for more info. read more

We have been taking our dog to Adorable Pooches Palace for 7+ years. We were worried when the old owners left, but the transition was great, and our dog (and we) still love going there. People are friendly to both owners and pets, and our dog is always happy to get there. We use them for both "play days" and boarding for our dog. I have recommended them to several friends, and will continue to do so read more

This is the first kennel we have ever taken our dog to and it was the worst experience. The building itself was absolutely filthy. I had to walk my dog through a maze of dog poo covered cages to a holding area outside. When we picked him up today he seemed to barely be aware of what was happening. He's always been very excitable especially when he hasn't seen us all day. He was there the whole weekend and barely responded to seeing us again. He was lethargic and covered in mud and poop. We immediately took him home and gave him a bath. While doing so, I noticed the hair on the inside of his hind legs had drastically thinned and he had a fairly large abrasion on his hind knee. He's not always a very cuddly dog, but after bathing him he fell into a fitful sleep and seemed reluctant to close his eyes. He's always been such a rambunctious dog and this behavior really frightened us. We will never again take our dog there. read more

Me and my family went out of town last Friday and we left my dog with adorable pooches palace. It was cageless boarding, and they participated in doggy daycare all day. Well I tried called a few times while we were gone to check on him, and never got an answer, even left a message asking if someone would please just call me back so I can find out how he was doing, never got that call. Then on the day when are going to pick him up I called again to make sure I had the time right that we had to be there by, and to check on him, and finally someone answered, they said he was doing great and has been. When we got there to pick him up we notice a little blood on his right side, and the owner said that Lenny (my doggie) had been playing and jumping right beside a wall and that is why. Well we took it as that, I mean Lenny is only 1 year old so he is very playful. Well when we got home all he wanted to do was stay in his kennel and lay down, didn't want to play or anything, well I thought ok, he is mad cause we left him or he is just really tired. The next day Lenny didn't change at all, he always liked to play with my 12 year old, they would play ball and everything and he couldn't even get him to play. so I decided to take Lenny for a walk and when we got back the blood was back on his right side, this time you could really see it, it look like scratch marks all up and down is right side, and then I noticed that the tip of his tail was also bleeding. We are taking him to vet tomorrow to have him checked out. PLEASE DON'T TRUST THESE PEOPLE WITH YOU PETS!! read more