Exceptional Assistance - Tech took additional care of my Lincoln as the front suspension was…read moredamaged and could not roll off the bed. Much apprecaited for the above and beyond service. Also the truck was equiped with cutting edge accessories in order to remove the bed rails and add a skate under the front wheel to avoide damage to the fender. Again great workmanship and tow company for providing their techs the tools they need to do the job properly.

The towing was good and professional. Keep me up to date when he was coming. I appreciate that type…read moreof communication.

Car was damage shock was tore off the leaf springs real was hanging up the side said that they…read moredidn't do it and it's not their problem first company ever totally disrespectful do not it this company seriously

Prompt, affordable, and way more helpful than they needed to be when I was in a jam during a long…read morecar trip. All I asked for was a tow but luckily the driver had time to spare so he offered to swap out my recently deceased battery for a new one. I don't know if they normally do that or if it was just a slow day for them. But either way, I appreciated it. It saved me all the hassle (and time) of being towed to another body shop (not Peterson's) approved by my tow program, and coordinate the rental car since I was on a tight travel deadline for work and needed to be 200 miles north of my dead car by the end of the day. (And then having the rental car people pick me up, take me back 15 miles to their shop, and get all set up with a car. All that jazz.) Instead, they swapped out my battery for me and had me back on the road, with my own car and the money that I would have spent on a rental car, within about an hour. And every single person involved with Peterson's that I interacted with was very friendly, helpful, and were really concerned about making sure I was back on the road ASAP. Big thanks to these guys. I hope my car never breaks down near Big Lake again, but if it does, I will definitely call these guys.

This place is great to work with the owner is very helpful and knowledgeable about towing he has…read moregreat rates and was able to help me out when I really needed it I recommend this towing company to anyone that is looking for reasonable rates and a well done job

Refused to tow my car home after an accident on 94. Brought it a few miles up the road to his lot…read moreinstead while I went to the ER and charged 130 for it. Said it would be another 200 to bring it to St Cloud (35 miles away). Also threatened to charge a daily storage fee. I ended up having Andy's towing come get it for 180. Should have been brought where I wanted instead of trying to charge me for 2 tows. Also-130 for a 10 minute simple tow. Had to take this tow as my car was blocking the lane and weather was dangerous and he was there before the one I called. Paid 330 total that day!

Very professional, honest and good communication about what's going on with your vehicle. Have…read moreloaners if your car is going to be with them for a short period. Nice gentlemen! They will work with you and your finances. They will be straight shooter. Great establishment.

I took my car in for an oil change and to repair a tire…read more When I picked up my car it wouldn't Idle . I called and toId them the issue. I was told to bring it back so they could see if it was somethingthey did. To be fair I missed my appointment due to illness. I was told that I have to pay $50.00 dollars to diginose the issue because I missed my appointment. My car ran great before the oil change. Now it won't stay running. I'm disappointed and can't drive my car.

I always get exceptional services when I go here. The staff are very helpful and recommend things…read morewhen I ask. Good quality service. I bought tires and got my oil changed. Great!!!

I go here for all my tire and alignment needs. The prices can't beat Walmart or Fleet Farm. Great…read moreand honest employees. They have been incredibly helpful and quick with service when I have been in a bind and short on time. I can't say enough about how great they are.

This was my first experience with this company. I was recommended to them by my mechanic. Since I…read moredidn't know all the details of the problem, they asked if they could call the mechanic to find out what was wrong with my truck. They called right away and found out what was wrong, and then gave me a quote. Since the owners were so helpful, I scheduled some other work that needed to be done. I got my truck back when they said it would be done and it was cleaner than when I brought it in. The cool thing was, I even got a thank you card. To me, the small things matter! Ray's auto body took great care of me and gave me a great price too. Make sure you go to Ray's, you won't be sorry!!

Great quality, service and price. Don fixed two of our cars last month and the body work and paint…read morejob was flawless. They have a new customer for life.

i was looking for auto repair estimates this week and i spoke to three local places, one called…read moreback with an estimate in a few minutes, one texted me a link for a complete quote with variables and then when i called rum river who i have used several times in the past i was ridiculed and spoken down to like i was an idiot because there is no way to know what the cost would be until they got the car in and looked at it. well, that is why i asked for an ESTIMATE... for specific repairs ......they know what they will charge for specific repairs for the vehicle in question.....when i get treated this way, i will NEVER use them again. Treat your customes with respect if you want them to spend money at your place. shame on you, I will be telling everyone i know how you treated me.

The folks at Rum River auto did a great job at being clear in their communications and making sure…read morethey checked in with me before doing any repairs. They also saved me some money as they told me I didn't need a repair that another automotive shop tried to sell me a while back. They were professional and very courteous, as well! I had to leave my vehicle for the day, but they had a free courtesy car for me to use so I did not have to arrange a ride! They also did a few extra things for free like rotate my tires and such which was very helpful. When I left, I also had a nice gift bag full of various coupons and deals and one free car wash! Would highly recommend them!

these selfish pricks who won't inspect you're vehicle wven if you specifically ask them too they…read moreare INCAPABLE of telling you what's wrong with MY vehicle, AND WHEN I went in for an alignment and told THEY told me to fix the camber myself, like wtf is this places deal?????????

Called today 08/28/15 for a labor quote about getting an oil pan replaced on a 2000 Honda civic ex…read more1.6 Was told I would get a call back in 1-1.5 hours. 2 hours had past, so I called back to inquire about my quote. Was told that "he got sidetracked and forgot", I said "no problem". He said "ill call you back in a few minutes and figure it out for you and call you back". Well, he never called me back.They had two chances to get my easy buisiness and they failed. Everyone else I called in the northern metro was able to give me a quote in 10 seconds or less on my inital phone call to them. 2 stars for the professional sound of the employee who took my call, the only thing pisitive from my experience today.