I cannot explain how INFURIATING it was dealing with "Andrew" on the phone today. I just paid my…read morepremium, then we got hit with a $400 bill, ONTOP of not having access to our accounts for over a month due to Eries system wide outage. I was calling in today asking about the bill and trying to decide if I wanted to stay with Erie or switch companies and the guy kept repeating "well we close in 5 minutes" or "well I can do that tomorrow, we close in 4 minutes". Like I get it I work a nine to five too but if a customer calls in with a question about a random bill for almost half a grand you should answer the damn question. Andrew was rude, impatient, and had the most useless answers to my questions. The agency is not available after hours or on weekends so I would advise not insure with them.

We worked with Kristen to get quotes and sign with a new insurance company. Kristen was very kind,…read morevery patient, and willing to answer every question we had. She didn't pressure us and she allowed us the time we needed to make our decision. She was thorough with asking about our needs and making her recommendations. Highly recommended! Thank you, Kristen!

Milena Bu does not return phone calls. She leaves everything up to her team. Disappointing.read more

It was a pleasure working with Norma Meda to set up my daughter's life insurance. Norma was very…read moreeasy to work with and was very thorough with her explanations. Norma was also accommodating of my schedule, working past her normal hours to complete the task. She even looked for ways for me to save on my existing life insurance policy. Most people I've encountered at Milena's office has been great, but Norma still finds a way to stand out!

Thank you so much Eric Coats. This is an insurance company every one needs. A company that is very…read moreprofessional and know how to take care of the needs of their customers. Eric Coats who is a very nice person to talk to with and gets the job done. Once again thank you Eric Coats and State Farm insurance for being my representative.

Peter Webb has been my State Farm insurance agent for decades. He is easy to reach on the phone. He…read moregives great advise. He is happy to accommodate your needs. Four years ago, we had some bad storms. My home encountered some hail damage to the roof and siding. State Farm Insurance came out quickly and wrote an estimate. They worked with the company I chose to do the repair work and paid them promptly after the work was done. They even sent over an insurance representative to check on and to inspect some of the work. Peter has been very responsive about adding things to my policy or trying to be helpful in negotiating things I don't need. I recommend him highly.

Peter Webb and his associate Kayla are great to work with. Super-responsive and detail-oriented…read more They did a particularly good job of switching both auto and renters insurance from other firms to State Farm when my dad had to move into assisted living. Highly recommend!

John T and State Farm have handled my insurance for 15 years. He is a great insurance agent. Always…read moreavailable to answer questions and deal with my insurance issues. Lately I have been keeping him busy and he has not let me down. Highly recommend him!!!

Service is terrible and you never see or talk to John. I was a long-time customer but decided to…read morecheck around for rates. When I learned I was grossly overpaying, I called the office and asked them if they could review my rates....I was told to call back and schedule a meeting with John to discuss. I live an hour away but more importantly is it really necessary to have a sit down to check rates. So, I then moved some of my car insurance to Geico but kept umbrella, some cars, and home insurance at State Farm. Of course my State Farm rates then shot up, I get a form letter telling me they dropped the umbrella and now I get another form letter saying they are going to drop my house unless I "repair and paint or replace home to reduce the chance for water damage or further deterioration and rotting." The only problem with this is I live in a house that is 100% stone. I have had zero communication on any of this from my State Farm agent.

Darrell and his office staff are outstanding. The service provided after I recently had an…read moreaccident was excellent (as was the State Farm claims process). As an example - the car was declared totaled, so when I called the office to cancel the policy, the staff member I talked to (can't remember her name) told me not to cancel the policy, but rather suspend it until I got a replacement vehicle in order to to keep the accrued benefits of the current policy, which she did. I'm not surprised by this - Darrell has been our agent for many years, and this level of service has always been his forte.

Darrell Tucker has been my insurance agent for personal and business matters just short of a decade…read moreand has always provided top notch service. If he doesn't have an answer, he will find it and call you back to give that answer. I'm very happy with his level of service. And the addition of Ashley Reichert to his team was the icing on the cake. She is pleasant, thorough and proactive. Couldn't ask for more! Really solid group! I strongly recommend for all your insurance needs.

Ive been a customer with State Farm for many years. And Gabriella is the best I've worked with…read more It's always a great experience working with her. She's incredibly knowledgeable, patient, and professional every time I speak to her. What stood out most was her genuine care and responsiveness -- always quick to answer my questions and provide clear guidance. I always feel like Gabriella has my best interests in mind. Highly recommend!"

Great Customer service always professional and fast. The staff talk to the clients as if they know…read moreyou personally or as if there talking to x family member

I have nothing but good things to say about Statefarm. I switched to Statefarm after hearing how…read moregreat they were from my sister, when calling their rates were way better than Allstate's were and bundled with my home rates dropped even lower so it was a no brainer to switch.