These people are horrible I have been with them for years, they are incompetent, never return my…read morecalls and never do anything they say they are going to do. I have no clue why I have been with them for so long, but after my car insurance is up, I will be finding anothing agency, I don't recommend anyone using them. Horrible customer service.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Temple Hills, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. I'm committed to helping you protect not only what you have today, but to also prepare for tomorrow. I can help you understand how insurance is a part of your "safety net" and a cornerstone to your financial security. Together, we'll work to evaluate your coverages and select flexible payment options that work for you.

Amazing service. He's taken care of me setting up a renters policy at my new apartment even though…read moreI'm still in texas. Just recently looked into an auto policy but the website didn't allow me to add in my renters since I already had it. I called Mike up and asked him to pull up the quote and figure everything in. He responded to my voicemail within 30 minutes and didn't waste my time. He had everything laid out plain as day ready to go. I would definitely recommend anyone in the camp springs area looking for insurance to call Mike for insurance quotes and adjustments. I can't stress enough how professional and straight to the point Mike was. Definitely won't waste your time with unnecessary questions.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a second generation Allstate Agent and an avid Basketball and Soccer fan. I love working with customers and helping them with their insurance needs.

Tracey Renee I would…read morehighly recommend "Jonathan David Hancock" to be your insurance agent & Risk Advisor. Jonathan is very attentive to the insurance needs of me and my family. He provides recommendations for the best protection and educates you on the policy. I like the fact that he is very professional and he "RETURNS PHONE CALLS" Jonathan does call me on a regular basis to review my policies and keep me up to date on any changes and how I can save more money on my insurance. "KUDOS" to Jonathan David Hancock for during it the right way.!!!

Jonathan was a true professional in every aspect of our transactional life. I relocated in my…read morelater years, so I needed to reach out him one again. In this instance, I wanted to tap into his judgement and resources to point me in the direction of an office I could employ as the next Jonathan Hancock type resource for my insurance needs. My DMV years were made more beneficial dealing with the office of Jonathan David Hancock. thank you, Kind Sir for your wisdom, knowledge and expertise.

I had the most amazing experience with agent Amanda Douglas. I want to thank Amanda Douglas and…read moreJAMES BROWN and state farm For being one of the best Insurance agencies thank you so much for protecting me and my family. Ms. India Y WEST

I haven't personally met Mr. Brown, but I've dealt with many of his employees. They are very sweet…read moreand kind; however, they do not follow-up with clients. I called to inquire as to why my premium for car insurance has gone up almost $20 per month and asked why I hadn't received notice. The agent was kind to explain as to why and told me she would sent me other quotes and follow up with me the next day---it's been over a week. I've emailed her and no response. I will be business elsewhere!

This is a review of AllState, not this agent. I sought out AllState and it's initial premiums were…read moreattractive. Since I started with them 2 years ago, my homeowners went up 50% and auto a 100%. I have no claims, no accidents, no tickets. The milewise program is a joke. Beware, AllState is bait and switch re rates. Further, customer service is terrible. For example, my home inspection revealed issues, my agent did not contact me, I learned via a letter I was cancelled- after ending my previous insurance. It was resolved but my agent should have contacted me. Everything is a hassle. They bill per car every 6 months so increases are hard to recognize. The milewise devices go out frequently, and after rebooting to correct, one still has to contact them. The app is always down. Word to the wise- avoid AllState.

Great customer service the ladies Nicole, Tanya are always are there to help me with questions and…read moreI'm so happy they now have someone that speaks Spanish too. I'm glad I switched over to this agency from the other one nearby.

I was going through it. I had my coverage lapse and no luck in getting any online quotes. I kid you…read morenot in 20 minutes I had a policy completed for me and reasonable price - even cheaper than the competitor i had been with for over 10+ years. Can I add this was all done 2 days before Christmas! Come here for all your insurance needs! They got you covered here. I had Antoinette specifically helping me out. She got a 5/5 from me in service and speed.

I've had policies through this agency for years and can't even get someone on the phone to help me…read moremake some slight changes and give them new business. Unresponsive over email and rarely returns calls.

Was switched here automatically from a previous Allstate location that closed. This place is…read morehorrible. They cancelled my policy and automatically reinstated it. I was out of the Country and when I returned, I received this notice and called to discuss. This was my first time encountering my new Representative and she was rude, uncaring and extremely flip. I immediately called Allstate to switch to another Allstate Office. Susana McCoy's Allstate Insurance Office (Clinton Agency Inc) is definitely not recommended, she does not know how to treat customers.

Every time I deal with Susana McCoy's office I feel like a bother. I have now had three bad…read moreexperiences with her office and I think I am done now. I have just cancelled my auto coverage and when my renter's policy is up I will completely wash my hands with her office. Before you decide to deal with Ms. McCoy's office please make sure you call at a convenient time for her staff. Be sure to not ask questions because they hate those. Lastly, read your entire policy very carefully, because they will make you to believe one thing and what's in writing will be completely different. If you like the used car salesman environment, call Susana McCoy's office today! UPDATE.... After I posted my original yelp review I received a rather nasty email from Susana McCoy herself. Please keep in mind that I have never spoken with her before today. Any reasonable business professional who cared about customer service would have reached out to me and tried to figure out why I was unhappy with her office. Instead she writes me a email with a very combative tone. This is the type of service I was speaking about in my initial review. Then they got one of their employees to write a positive yelp review to off sit my option. I was told by the young lady in the office that yelp reviews affect the entire office. It was not my intentions to affect anyone's job. I thought yelp was a place where people had the RIGHT to voice their option. Susana McCoy doesn't want my business because I spoke my truth, and the truth is she is the worst agent you could ever deal with.

Excellent customer service. I think I will be here for life.read more

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