Purchased a home in Hixson and it had a dated alarm system already installed. Wanting to support…read morelocal business I contacted PM Alarms to activate the system. They installed a cellular antenna as I did not have a hardline phone which I paid for up front. They gave me half off for the first two months with $35 monthly. Fast forward six months and I decided that I wanted to update my system to current technology and started accepting quotes. The best was a completely upgraded monitored/mobile app system with fire protection and my rate would only go up to $5 a month with what I was currently paying. Wanting to stay local so I called PM Alarms to see if they could compete and they wanted $535 for new system and monthly bill would increase $15 for mobile app access. I submitted a request to cancel service with PM Alarms and they send me a bill for $1145 for early termination. Apparently, I was on a 3-year contract with them. If they would have given me something I could understand it but all they gave me was $17 off the first two months, no new hardware or sensors. So, take it for what it is worth.

Advertised as 24 hours but I called at 9:15 last night and got no answer. No VM. Nothing at all. I…read morewouldn't waste my time if you need someone to answer or even assist with getting you into your home or car...

They were extremely friendly, responsive and fair priced. I normally never write reviews, but when…read moreyou meet people that genuinely impress you it's important to share the word.

UPDATE: So Terrance from "customer service" reached out to talk. HORRIBLE. All he did was say that…read morethere is nothing they can do to help or update. He said that if we can't get it together then we should look to leave ADT. There was an apology, but NOTHING done on the Company side to make it right for us in the way that we were treated. This call, was another waste of time. And we will be leaving ADT as soon as we can without having to pay their exorbitant fees for moving that have never been a part of our experience and this farce of a contract is up. USE ANYTHING ELSE BUT THIS COMPANY. EVEN THEIR CUSTOMER SERVICE REPS ARE RUDE AND DON'T CARE ABOUT YOU. We have been customers for over 10 years with this company. We've moved across the country with them. The past two years have been the WORST experience with these people. Moving once more across town, we are being nickeled and dimed, we were hung up on multiple times, and we were told we now have to move our own equipment. Rude customer service, no customer service, and no care for their customers. When this contract is over, we're out. Rude, careless, and heartless. Do not use, at all.

Their sales rep entered our private property and tried to intimidate us…read more Marketing 101: If your business purpose is making people feel more secure, don't use scare tactics. You break trust when you do that. I would say that this is the least respectable behavior of any local business I know.

A Vivint sales employee promised us a 10 day trial before he got fired. By day 8 we realized we…read morecouldn't use their full system so we wanted to cancel. They wouldn't fulfill the 10 day trial because they only offer 3 day trials. After a week long fight, talking to multiple supervisors, and a scammer report to our credit card company to get them to pull recordings, an executive finally reached out and confirmed we were right and the employee who offered it to us initially was fired and that's why he never responded to anyone about confirming what was promised to us. This is a very shortened version of events. But just know, Vivint is a shady business full of employees who are clueless to help anyone and will lie to you over and over again. Do not use vivint! Use anyone else and save yourself time and money. Their equipment is also subpar to most other security companies. I'm happy to finally be rid of this awful company.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.