They are knowledgeable and have many insurance groups to go thru to get the best deal. Was very…read moresatisfied with the friendly service

Great service! Wonderful customer service! The vertical checking is amazing! Really great Interest…read morerates

I was able to get my mother in laws car insurance reinstated because Paul Watzlavik her State Farm…read moreagent canceled her insurance when she called to tell him to cancel her renters insurance. Vicki's office manager was so nice he reinstated that day for a cheaper rate. Awesome service.

Randy is great. He has helped me for years and is great at listening to my needs and providing me…read morewith the needed coverage!

Woohoo! As good as it gets! Sums it up perfectly. Great customer service. It didn't cost me…read moreanything to apply. Brad took the time to explain the insurance and recommend the best plan for my family, not sell me something I didn't need. He made me feel like his only client not a number on the page. I love that I get to talk to a person every time I call in.

There is no sitting on hold with this agency. Having a local agent makes such a difference, and…read moreRandy and Annie are the best. They have been consistently helpful and friendly, and have saved me a lot of money on insurance. Highly recommended.

Randy Robertson has taken care of all my insurance needs for years. Everything from homeowners to…read morecar, truck, travel trailer and on and on! They have insurance to cover ever you can think of. Randy knows the business, inside and out. He's always friendly and personable and is always willing to explain things in detail if you want. Annie, the office manager is "Jonny on the spot," resolving whatever problem you might have. She too, is well versed in every aspect of the business! Annie is a pleasure to work with! You can't go wrong with Randy Robertson State Farm Insurance! I've found them to always be honorable and trustworthy!

Johanna saved us a ton on our insurance ... it seems like every insurance company uses that line…read morenowadays, but in our case it was true. But even more important than saving us money, when we've had a problem, American Family has done an amazing job at handling it. From a busted back window to a fender bender to a tree that blew down in our backyard tearing up our fence and porch, we have had nothing but good experiences. I hear so many people who go to some other companies and pay large premiums and then the company abandons them in their time of need. Saving money is one thing. Having the people you're paying be there when you need them is where the rubber meets the road. I highly endorse this company.

I couldn't be any happier with the professionalism and prompt matter in which they handled and paid…read moremy claim. Thank you!

The worst bank in Evansville. I was having a financial issue and couldn't pay car payment. No one…read moretold me about the option to skip a payment. When i made a payment arrangement in order to get caught back up, the lady decided to ignore that and send my car into resposession and then they blocked all my digital access , so i can no longer access MY accounts. This doesn't seem just. I understand that i was late and i made arrangements to get caught up. Is it legal for them to block me from viewing my accounts ?

We called to inquire on a possible charge that may have gone through after cancelling a delivery…read moreorder. The lady who answered was super sweet! She found my information and helped us review everything specifically. She was able to advise that it looks like everything successfully cancelled and was able to confirm the correct charges. My boyfriend said this place is way better and friendlier than his German American Bank. Heritage Federal has the best customer service. Always kind and helpful!

I hit a deer in November 2021. To say getting my car fixed was more of a journey would be accurate,…read morehowever, it was not due to the amazing customer service I received from Chris Trammel-State Farm. Right out the gate they were on top of everything. Cassie Ankrom was assigned to our claim. She went above and beyond. The worse time to hit a deer is in November right as the holidays hit. I was afraid this would cause a delay. It did not. The body shop was the delay and their POOR customer service but not State Farm or Cassie. She called or emailed me almost daily to keep me in the loop. If we had questions, day or night she answered on a moments notice even when it was not during her work hours. She cares about her customer. We had really bad service with the body shop (Classic Automotive in Henderson Ky) yet she fought tooth and nail to hold them accountable for our sake. We learned that insurance is not allowed to tell you "yes or no" to go to what body shop due to laws, I wish they could have advised us differently. They NEVER spoke a bad word about the shop we used but I did and will because of their negligence and terrible customer service. They showed complete business professionalism. Cassie and the entire office staff at this agent should be the example for every State Farm office. After the entire ordeal was over, Cassie still followed up to make sure the car was as it was the day I drove it off the lot. If I could give them 10 stars I would. There is no other reason to ever switch insurance when you have service like Chris Trammel and his team.

Best customer care and service around! Not only the agent, but his whole office, has always done…read moremore than expected and we couldn't be happier we switched to their careful watch! It's good to know we have such a great agent and staff to support us, thanks for always being there!