My husbands car battery went out and he went online to purchase his battery. They were cheaper than…read moretheir competitors. He stopped at the gas station for gas and his car wouldn't start. As it was getting closer to closing time, and he didn't want to risk not being able to get the battery, so he called to see if I could pick up the battery for him, and store associates stated that I could. All I needed to do was bring his ID to verify his order. Upon walking into the store, there were two women that greeted me, and I informed them I was picking up a battery for my husband. The one associate instantly knew who I was without me telling her. They explained about the core processing and what needed to be done to get the rebate back once the old battery has been removed from the car. They were both so kind and friendly.

Certainly not as overcrowded with intimidating auto parts, grease, mechanics as other auto parts…read morestores I've visited. It was surprisingly clean and neatly organized. Customer service reps were nice and led me straight to what I was there looking for.

Super helpful staff made sure we had the right wipers and that they were installed correctly…read more Shoutout Nathan for finding the right ones and Robin for the installation. Took 5 minutes total :)

If there was a no star rating I would give this location, better yet a particular member - Ken K…read morezero stars. I'm a delivery driver who relies on their car for making a living as a college student. My older car had been having some problems so my friends suggested I buy a rebuilt alternator through Advanced Auto Parts online and they'd help install it. After the installation, my car worked normally for about a week then continued to die. After replacing the battery along with the rebuilt alternator, it was clear my culprit was the defective rebuilt alternator. I was forced to go to an auto repair shop to get a brand new alternator and another couple hundred dollars spent on the problem to finally have it fixed. My plan was to return the defective alternator back to Advanced Auto Parts to get my money back since it didn't work. After talking with Ken K. he told me that he didn't want to refund my alternator since he was concerned with meeting the stores quota for the quarter. I was immeadiately off-put by this comment because if their product didn't work, I wanted my money back. He kept prying me to return it to the store I had picked it up at because it was their problem - not his. He said he would be losing money by giving me a refund and I stated I had already lost enough money buying this product from Advanced Auto Parts and time out of working as a driver. I had to push to get him to give me a refund. This was the most unprofessional customer service interaction I have ever had in my life. He continued to try make an apathetic apology saying that he doesn't understand why a rebuilt alternator would be defective. After all was said and done, he said "I hope that doesn't happen next time and keep in mind you should return it to the store you picked your item up from" well Ken K, there won't be a next time thanks to your off putting social skills.

I had the best customer service experience today from Marvin and Dee in bridgeton they were very…read moreprofessional and courteous thank you a very happy customer

On my journey of looking for a car battery I landed here. Staff friendly and helpful. Store well…read morelit and clean. Private parking lot, After battery comparison I decided to go with a better price somewhere else. Batteries, windshield wipers, oil, auto parts. Plenty of direction for different items to purchase.

Mario is so helpful! Thank you Mario! He eased my mind by showing me what was and was not a concern…read moreso I didn't need to wait for an appointment at the dealership

My husband brought my car in to have the battery checked because it went dead. Anjum greeted him…read morewith a friendly face and immediately tested the battery and said that it registered bad on their machine. Now he could have sold my husband a new battery because we obviously didn't remember that we got a new battery last year at the dealership, but instead he said there was a sticker on it that says 7/21 which he assumed meant we bought it last year and suggested we take it back to the dealer. Honesty is hard to find these days so this AutoZone will be visited again.

Landon was incredibly helpful he helped me put the plates on my car and was exceptionally kind and…read morepatient with me and my family so I really appreciate that. You guys are lucky to have him working here for you.

needed a new brake lamp. there are so many numbers and it is very difficult to know what you need…read more walked thru the door and was offered immediate assistance, they looked up the number based on the car. they found it on the self and checked me out. great service from this Springfield MO based company in Ellisvile! motor over when you need something!

Had a great experience with Mark and Tim at Leo Payne. We were finalizing everything on Friday…read morenight before the holiday weekend, and they were extremely patient with answering my questions. Overall, had a nice experience.

My husband was picking up his car after having it serviced and while he was there, he decided to…read morewalk around and look at cars. We were in the market for a new vehicle. He wasn't shopping - just a quick look around. He was approached by a salesman and he let him know he wasn't interested in talking with him and he didn't want the guy to start selling to him. But the dude didn't listen and tried to engage my husband in conversation, etc. He ended up leaving because the guy wouldn't leave him alone. We went back a week or so later to test drive a few vehicles. We got the same guy because he had approached my husband a week ago so now we have to be his customers. He got super pushy again! We were out on the lot and my husband went in and asked for a different salesman. The first one asked him why. My husband said, "I told you I didn't want to be sold and all you're doing is selling". So we got another guy. New guy wasn't pushy, but he was extremely frazzled. He was helping someone else at the same time and couldn't get it together. We test drove two vehicles and weren't ready to make a decision. We had already planned to test drive other brands. We thanked the guy and went to leave and he reminded us that it was the last day of the month. The last day of the month didn't matter to us. I know it mattered to him because of quotas and such. I did not feel it was appropriate to mention it to us. While at another dealership, we were told that Leo Payne owns dealerships in Colorado and doesn't really pay attention to this one. I don't know if it's true, but the place isn't what it used to be. We ended up not buying a Honda.

Had a great experience. Brought the car in for a Software sensor recall. Met Justin , my service…read morewriter. He explained all that was going to happen and what was needed. He was very courteous and professional. I knew it would take sometime to complete. dropped it off at 8 am and it was done by 2:30. I paid for the the car it received the free oil change for life Had the tire rotation done too. I am good to go. Thanks Justin!.

I'm going yard with this review of Ackerman. Their service department was exceptional.. My overall…read moreexperience was flawless and I'm rewarding them with a full 5. I scheduled the the appointment over the phone. I live out of town, but my son's car is in Saint Louis where he attends college. I set it up when I would be in town. My appointment was for an oil change and tire rotation early Saturday morning. The Bay Area was so clean you could eat off the floor. The initial staff was friendly. He took me in immediately and I met with a service advisor Vincent. The waiting area was clean and comfortable. Complimentary bottle water and snacks are provided. My advisor came out to speak with me on recommendations for additional service. With the mileage being close to 90k performing a more extensive service with fluids and replacement of spark plugs. I agreed. He also said I could locate a coupon online and use, even from another dealer. With a more extensive service they needed two more hours. The car was completed at approximately the three hour mark. They also at my request removed an insurance beacon and scraped off the glue residue. Checkout was smooth and I utilized a 10% discount. They take all major credit cards. I was given my paperwork. The staff were friendly and professional. I would recommend and will return.

I couldn't get access to the back of my truck. I stopped by mid America truck top to see if they…read morecould help. I talked to the service desk personnel. And was told no problem. I handed off my key and off they went. In less than 10 minutes they had me fixed and ready to go. It is working great. And the best news no charge. THANK YOU. You guys are awesome. While I was there I also needed a new key for the shell. So I ordered that while I was there.

Very matter of fact and accommodating. Great pricing, no bs. Quality dealer of quality brands.read more